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Problem prevents Windows from checking the license : Error 0x80090019 RRS feed

  • Question

  • after i did this http://support.microsoft.com/kb/324516 i cannot log in to my TOSHIBA computer in normal mode again. When i try to log in, it shows" A problem is preventing Windows from accurately checking the license for this computer - Error code: 0x80090019" I found an article on the MS website, but i still don't understand what should I do to make my computer works. Please help p.s. OS is xp home editon and it is a pre-installed genuine software Diagnostic Report (1.9.0011.0): ----------------------------------------- WGA Data--> Validation Status: Not Activated Validation Code: 1 Cached Validation Code: N/A Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c= Windows Product ID: 76477-OEM-2111907-00111 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 5.1.2600.2.00010300.3.0.hom ID: {45A99A35-CE23-4D8C-92FF-8919C47D992D}(3) Is Admin: Yes TestCab: 0x0 WGA Version: Registered, 1.7.36.0 Signed By: Microsoft Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: FCEE394C-458-80070002_025D1FF3-344-80070002_025D1FF3-229-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3 Resolution Status: N/A WgaER Data--> ThreatID(s): N/A Version: N/A WGA Notifications Data--> Cached Result: 0 File Exists: Yes Version: 1.5.540.0 WgaTray.exe Signed By: Microsoft WgaLogon.dll Signed By: Microsoft OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: FCEE394C-458-80070002_025D1FF3-344-80070002_025D1FF3-229-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{45A99A35-CE23-4D8C-92FF-8919C47D992D}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76477-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-1738414859-1122970393-3240787715</SID><SYSTEM/><BIOS><SLPBIOS>TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>EE033007018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>TOSHIBA</name><model>MDETR20ACP03</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.5.540.0"/><File Name="WgaLogon.dll" Version="1.5.540.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Licensing Data--> N/A HWID Data--> N/A OEM Activation 1.0 Data--> BIOS string matches: yes Marker string from BIOS: E990:Semp Toshiba Informatica Ltda|E990:TOSHIBA CORPORATION Marker string from OEMBIOS.DAT: TOSHIBA,TOSHIBA


    i got COA on the back of my computer
    Friday, July 24, 2009 7:38 PM

Answers

  • Hello suicidehk,

    Are these the instructions? (From MS KB http://support.microsoft.com/kb/914232)

    Workaround for error code 0x800705aa, error code 0x80070002, error code 0x80004005, error code 0x800405aa, and error code 0x80090019

    Note In most scenarios, the WinTools third-party software causes this problem.

    To work around this problem, follow these steps:

    1. Disconnect the network cable from the computer.
    2. Remove the WinTools third-party software from Add or Remove Programs in Control Panel.
    3. Restart your computer, and then press F8 during the initial startup to start your computer in safe mode with a command prompt.
    4. Click Start, click Run, type regedit, and the click OK.
    5. Delete the registry key that has a WinTools value. This key is located in the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    6. Delete the following registry subkeys if they exist:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{87766247-311C-43B4-8499-3D5FEC94A183}
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ Windows\CurrentVersion\Explorer\BrowserHelperObjects\ {87766247-311C-43B4-8499-3D5FEC94A183}
    7. Exit Registry Editor.
    8. Restart your computer.
    9. Delete the following files from the ProgramsDir\Common files\WinTools path: :
      • ProgramsDir\Common files\WinTools\WToolsA.exe
      • ProgramsDir\Common files\WinTools\WSup.exe
      • ProgramsDir\Common files\WinTools\WToolsS.exe
      • ProgramsDir\Common files\WinTools\WToolsB.dll
      NoteProgramsDir represents the Program Files folder where WinTools is installed. By default, this is C:\Program Files.
    10. Clean up the hosts file that is located in the %Windir%\System32\Drivers\Etc\Hosts path.

      Note%Windir% represents the Windows folder on a Windows XP-based computer. By default, this is C:\Windows.
    11. Delete the all the files that have Wtools or Wsup in the name. For example, the %Windir%\prefetch folder may contain some files that have Wtools or Wsup in the name.

      Note The %Windir%\prefetch folder is a hidden folder. To access the folder, type %Windir%\prefetch in the Address box, and then press ENTER.
    12. Restart the computer in normal mode.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, July 25, 2009 1:10 PM