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Validation Error for Office 2003 RRS feed

  • Question

  • I need Outlook 2003 in order to sync with my iPhone.

    I purchased a copy of MS Office 2003 and it appears to have used a serial number which is blocked by Microsoft. I was getting error messages when I try to install updates which I conjectured to be related to using a non-genuine product. I uninstalled it.

    I reinstalled MS Office 2003 from a copy which I purchased on Amazon.com, which I thought would mean reputable product. I went to www.microsoft.com/genuine/downloads and my copy of Vista continues (as it always has done) to test genuine.

    However, my new copy of Office 2003 says that each of the component softwares is genuine (Project, Outlook, Word, Visio...) but the Windows genuine-ness test says that my copy of Office 2003 is (still?) using a serial number that Microsoft has blocked.

    I don't want to use the Office 2007 that came with my computer. Did the prior test for genuine software leave some "poison pill" marker on my computer which is still being detected?

    What can I do?

    Thanks in advance.
    Monday, March 10, 2008 2:20 AM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Monday, March 10, 2008 3:10 AM