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  • Question

  • I got live onecare some time last year and have lost my sign in and password now I can not activate my account and because I dont have any info i cant do anything including talking to a rep. can anyone help?

    Thursday, March 13, 2008 11:41 PM

Answers

  • If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Note that you can use email support as a Trial User to begin the support case.

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    -steve

     

    Friday, March 14, 2008 12:54 AM
    Moderator