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activation problem RRS feed

  • Question

  • I got some new hardware (mobo, cpu, memory) and did a clean install of Windows. And as usual (serveral hardware changes with windows installs) the key doesnt work and i call MS and give it the numbers and it gives numbers back, which in the past has worked. As horrible as that is for a product i own, its worked. this time im not so lucky. after calling it said it didnt exist and told me to run GA. i did, it said its all good.

    I've run the diag and have the report below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-47CQY-D2V37-HJ4PX
    Windows Product Key Hash: SSRSBC9DrYwQbeX8gZGMUbKmS88=
    Windows Product ID: 00426-948-0752025-85518
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {CA3EBF13-EC4E-4824-9A1F-76B031F69B69}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CA3EBF13-EC4E-4824-9A1F-76B031F69B69}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HJ4PX</PKey><PID>00426-948-0752025-85518</PID><PIDType>5</PIDType><SID>S-1-5-21-1384580413-2258099822-554902335</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7583</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.7</Version><SMBIOSVersion major="2" minor="6"/><Date>20100126000000.000000+000</Date></BIOS><HWID>50B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-948-075202-00-1033-7600.0000-3342010
    Installation ID: 012522255485950235263510429084398001877526952846466290
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HJ4PX
    License Status: Initial grace period
    Time remaining: 27360 minute(s) (19 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 12/1/2010 8:57:03 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:30:2010 17:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAgADAAAAAgABAAEA6GEK1FRTCIWI1AicGEIEYO4kYj2yT2EtzBXeI3ZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7583MS  A7583100
      FACP   7583MS  A7583100
      HPET   7583MS  OEMHPET
      MCFG   7583MS  OEMMCFG
      OEMB   7583MS  A7583100
      SSDT   DpgPmm  CpuPm


    Thanks

    Justin

    Tuesday, November 30, 2010 10:27 PM

Answers

  • I got some new hardware (mobo, cpu, memory) and did a clean install of Windows. And as usual (serveral hardware changes with windows installs) the key doesnt work and i call MS and give it the numbers and it gives numbers back, which in the past has worked. As horrible as that is for a product i own, its worked. this time im not so lucky. after calling it said it didnt exist and told me to run GA. i did, it said its all good.

    I've run the diag and have the report below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-47CQY-D2V37-HJ4PX
    Windows Product Key Hash: SSRSBC9DrYwQbeX8gZGMUbKmS88=
    Windows Product ID: 00426-948-0752025-85518
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    License Status: Initial grace period
    Time remaining: 27360 minute(s) (19 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 12/1/2010 8:57:03 AM

    It all looks good to me - except that it is NOT activated.
    I suggest using the Telephone Activation again - this time, when asked which service you require, do NOT respond - that should force an operator to  pick up, and you can explain your problem to them. Hopefully, they'll get you activated.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, December 3, 2010 9:39 PM
    • Marked as answer by Darin Smith MS Monday, December 6, 2010 10:19 PM
    Wednesday, December 1, 2010 4:12 AM
    Moderator