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  • Here is copy of the results of "microsoft genuine diagnostics tool"  Please help me fix this if possable?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TCH2J-P3VY7-QKHKD
    Windows Product Key Hash: a1sUaNiNFo/+aaj9lYDRsQwVY4c=
    Windows Product ID: 55274-640-0130451-23117
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {18026E87-CBDA-43FD-8CD7-84D84C837569}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 110 Time Out of Sync
    Microsoft Office Standard Edition 2003 - 110 Time Out of Sync
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18026E87-CBDA-43FD-8CD7-84D84C837569}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QKHKD</PKey><PID>55274-640-0130451-23117</PID><PIDType>1</PIDType><SID>S-1-5-21-682003330-1303643608-1801674531</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>8183B2U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>2AKT42AUS</Version><SMBIOSVersion major="2" minor="31"/><Date>20040809000000.000000+000</Date></BIOS><HWID>1D8C30E701846072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>110</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>110</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>36BDF9D866FF5D4</Val><Hash>nIIOjV8dWOwT9RGE6UoH5FU9mUo=</Hash><Pid>70141-746-3184354-56154</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="110"/><App Id="18" Version="11" Result="110"/><App Id="1A" Version="11" Result="110"/><App Id="1B" Version="11" Result="110"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 12E15:IBM
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Carey FrischMVP, Editor Tuesday, May 31, 2011 6:24 PM Moved to more appropriate forum category (From:Genuine Advantage Offers - Eligibility Issues Forum)
    Tuesday, May 31, 2011 5:18 PM

Answers

  • "d_n2000" wrote in message news:0ccbc746-2551-43cd-99e0-36e88c9db4bf...

    Here is copy of the results of "microsoft genuine diagnostics tool"  Please help me fix this if possable?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TCH2J-P3VY7-QKHKD
    Windows Product Key Hash: a1sUaNiNFo/+aaj9lYDRsQwVY4c=
    Windows Product ID: 55274-640-0130451-23117
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    Please check your Clock and region settings - they appear to be out-of-whack.
     
    I see that you are using a Volume license Key - presumably this is a company computer, so you may need to contact the IT department to allow access to the settings.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 1, 2011 7:08 AM
    Moderator

All replies

  • "d_n2000" wrote in message news:0ccbc746-2551-43cd-99e0-36e88c9db4bf...

    Here is copy of the results of "microsoft genuine diagnostics tool"  Please help me fix this if possable?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TCH2J-P3VY7-QKHKD
    Windows Product Key Hash: a1sUaNiNFo/+aaj9lYDRsQwVY4c=
    Windows Product ID: 55274-640-0130451-23117
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    Please check your Clock and region settings - they appear to be out-of-whack.
     
    I see that you are using a Volume license Key - presumably this is a company computer, so you may need to contact the IT department to allow access to the settings.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 1, 2011 7:08 AM
    Moderator
  • I am actually having the same error.  It says clock sync error when I ran the diagnostics tool 1.9, but I checked my time with my phone.  The phone and the clock om the PC are the same.  It's the right time zone.  It's the right date.  I am puzzled on how to get this machine to validate do I may get my downloads.

    Tuesday, June 7, 2011 4:57 PM
  • I'm seeing this across my network right now. Confirmed on a dozen machines in the last hour or so.
    Tuesday, June 7, 2011 5:35 PM
  • "skeleteeth" wrote in message news:b950e0fa-8854-481b-9445-9bb0af8ed30f...
    I'm seeing this across my network right now. Confirmed on a dozen machines in the last hour or so.

    You may be being sent to the wrong server by a proxy - please start a new thread, and include the MGADiag report of one of the machines
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 7, 2011 5:45 PM
    Moderator
  • Having same issue with multiple computers.  Date and Time are correct on all machines, looks like a problem with MS validation servers
    Tuesday, June 7, 2011 6:34 PM
  • I've been seeing this on multiple machines for the past couple hours. All volume licensed.

    Tuesday, June 7, 2011 6:56 PM
  • "mbrown01" wrote in message news:fc5b135a-c4de-495c-9d97-8bc96d844517...

    I've been seeing this on multiple machines for the past couple hours. All volume licensed.


    There appears to be a problem with the validation servers covering your region being on the wrong date - be patient and try again in a few hours. Hopefully MS will have fixed the problem by then.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 7, 2011 7:01 PM
    Moderator
  • Thanks, I've been trying to figure this out for about an hour now... I'll pass it up the chain!
    Tuesday, June 7, 2011 7:23 PM