Windows not genuine

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  To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

  Once downloaded, run the tool.

  Click on the Continue button, after a short time, the Continue button will change to a Copy button.

  Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

  Please state the version and edition of windows from your COA. do not state the product key from the COA.

  Friday, November 23, 2012 5:26 AM

  Answerer
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  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
  Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
  Windows Product ID: 00392-918-5000002-85111
  Windows Product ID Type: 1
  Windows License Type: KMS Client
  Windows OS version: 6.1.7600.2.00010100.0.0.004
  ID: {CF63C134-B491-4597-94C1-2215BCF27136}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Enterprise
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.120830-0334
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Enterprise 2007 - 103 Blocked VLK
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
  File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
  File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
  File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{CF63C134-B491-4597-94C1-2215BCF27136}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85111</PID><PIDType>1</PIDType><SID>S-1-5-21-957964309-3208179472-1628265211</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>R428/R439                  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>06UY.M002.20100719.XW </Version><SMBIOSVersion major="2" minor="6"/><Date>20100719000000.000000+000</Date></BIOS><HWID>FEB93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65223</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7600.16385
  
  Name: Windows(R) 7, Enterprise edition
  Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
  Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00392-00170-918-500000-03-1033-7600.0000-0452011
  Installation ID: 010265110886483783872335655482880084293345323186454752
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: HVTHH
  License Status: Licensed
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C533
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 11:22:2012 08:00
  ActiveX: Not Registered - 0x80040154
  Admin Service: Not Registered - 0x80040154
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAJJTunWoDkjqCa6SlAnFesZCTXF0=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: no, invalid SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            PTLTD              APIC  
    FACP            INTEL         CRESTLNE
    HPET            INTEL         CRESTLNE
    BOOT            PTLTD         $SBFTBL$
    MCFG            INTEL         CRESTLNE
    SLIC            SECCSD        LH43STAR
    SSDT            PmRef        CpuPm
  
  

  Friday, November 23, 2012 6:50 AM
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  Your installation is counterfeit.

  You are using a KMS Volume License Key for Enterprise edition (which is not available to the general public) - and a hacker's tool to circumvent activation and validation requirements.

  For what version and edition of Windows is teh machine licensed, according to teh COA sticker on the case??

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Noel D PatonModerator Tuesday, November 27, 2012 10:12 AM
  • Marked as answer by Noel D PatonModerator Tuesday, December 4, 2012 10:51 AM

  Friday, November 23, 2012 7:45 AM

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  when purchased the laptop i got windows 7 installed on it and office 2007 also installed by the vendor.

  all optional update was working fine then i got office 2013 from a magazine dvd which i installed and made it permanent which mean i can't get back to 2007. I can but i do not have any licensed cd for 2007 yes i can go to laptop vendor and install it.

  and 2013 office is saying product validation failed as it was for 30 day free version which came with the magazine dvd. still i am able to get optional update only when i installed AOE it started showing windows not genuine.

  pl hlp whether i hae to reinstaall windows from the vendor.

  Friday, November 23, 2012 8:12 AM
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  Your Office 2013 installation is a Trial copy, unless you purchase d a license for it

  Your Office 2007 installation is still present - and counterfeit by reason of using a blocked Volume LIcense Key (blocked probably because it's plastered all over the internet)

  Your vendor is a software counterfeiter - demand a refund.

  Is there a COA sticker on the case or inside the battery compartment??

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 9:13 AM

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  if office 2007 is counterfeit then why it was not informed from the day it installed and why it was observed after two year that it was not genuine

  pl note i installed 2013 recently may be two month back on october issue of the magazine.

  and while doing clean up disk i think i have made permanent all upgraded version permanent to get rid of disk space. What i have observed is that when i removed 2013 i was not able to opena ny office document so i was forced to install the 2013 free copy again to open those document.

  Friday, November 23, 2012 9:49 AM
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  That mkes no difference to both Windows and Office being counterfeit

  The Office Genuine Advantage program was deprecated in 2010 with the release of Office 2010, which used a different validation system to ealrier releases. Earlier Office programs have not been flagged as non-genuine since that time.

  Your vendor is a fraudster - report them you your local enforcement authorities, and to Microsoft - http://www.microsoft.com/en-IN/howtotell/default.aspx

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 10:25 AM

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