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Windows Vista not genuine problem

    Question

  • Hi all,

    After several years of use, Windows Vista now decides that it is not genuine.

    It is a Compaq laptop over 4 years old. Had from new and has the product key sticky on the bottom.

    Have run the WGADiag and results posted below. please help.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DYM26-WV73Y-WWJ8Y
    Windows Product Key Hash: 6exmdyR1JEiiyeI4G/jiPalaP8w=
    Windows Product ID: 89578-OEM-7353584-28828
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {B479365C-151B-4302-AE64-D3F63524DC8F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: http=127.0.0.1:28091
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B479365C-151B-4302-AE64-D3F63524DC8F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WWJ8Y</PKey><PID>89578-OEM-7353584-28828</PID><PIDType>3</PIDType><SID>S-1-5-21-3598652257-2015142006-1514300562</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>MCP67</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.05    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date></BIOS><HWID>DF333507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-535-828828-02-2057-6002.0000-2012011
    Installation ID: 006273967941623696623240972041461820606031499922806000
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WWJ8Y
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJTMBPRqUM1migaYmGACzVQm8vSWwbD2ykqsVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            NVIDIA        MCP67-M
      SRAT            AMD           HAMMER 
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD           MCFG 
      TCPA            Phoeni        x     
      SSDT            PTLTD         POWERNOW
      SLIC            HPQOEM        SLIC-MPC


    Thursday, July 28, 2011 10:12 PM

Answers

  • "AliciaJJ" wrote in message news:80637ce2-98d5-45b3-aaa6-28105b6e934b...

    The bits of the key that are present above are the same as on the sticker on the bottom of the laptop.

    Computer hasnt been fixed at all.

    Computer is running Vista Home Premium which is what it came with installed.

    The sticker is quite badly degraded as it would be stuck on the bottom of an old laptop..

    Tried changing the code and get error code 0x80072efd.

    When i click the "you can also contact microsoft by phone to resolve this problem" it gives me the HP tech support number which is an 0870 number, not free..


    The error message you got was due to a poor internet connection - try using telephone activation.
     
    telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 28, 2011 11:51 PM
    Moderator

All replies

  • "AliciaJJ" wrote in message news:0cd58e70-5253-4be3-a61a-637fea31f3d2...

    Hi all,

    After several years of use, Windows Vista now decides that it is not genuine.

    It is a Compaq laptop over 4 years old. Had from new and has the product key sticky on the bottom.

    Have run the WGADiag and results posted below. please help.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DYM26-WV73Y-WWJ8Y
    Windows Product Key Hash: 6exmdyR1JEiiyeI4G/jiPalaP8w=
    Windows Product ID: 89578-OEM-7353584-28828
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Partial Product Key: WWJ8Y
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).



    Very strange! - the Key in use appears to ne an OEM System Builder Key, rather than either an OEM_SLP or COA_SLP Key as it should be.
     
    Please confirm that the Key above (what you can see of it) is the same as the Key on your COA sticker.
    If not - did you have your PC 'fixed' about 30 days ago? For what Version and Edition of Windows is the computer Licensed on that sticker?
     
    Try changing the Key to the one on the Sticker by using the Change Product Key link on the System Properties page - you will probably have to activate by telephone

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 28, 2011 10:44 PM
    Moderator
  • The bits of the key that are present above are the same as on the sticker on the bottom of the laptop.

    Computer hasnt been fixed at all.

    Computer is running Vista Home Premium which is what it came with installed.

    The sticker is quite badly degraded as it would be stuck on the bottom of an old laptop..

    Tried changing the code and get error code 0x80072efd.

    When i click the "you can also contact microsoft by phone to resolve this problem" it gives me the HP tech support number which is an 0870 number, not free..

    Thursday, July 28, 2011 10:55 PM
  • "AliciaJJ" wrote in message news:80637ce2-98d5-45b3-aaa6-28105b6e934b...

    The bits of the key that are present above are the same as on the sticker on the bottom of the laptop.

    Computer hasnt been fixed at all.

    Computer is running Vista Home Premium which is what it came with installed.

    The sticker is quite badly degraded as it would be stuck on the bottom of an old laptop..

    Tried changing the code and get error code 0x80072efd.

    When i click the "you can also contact microsoft by phone to resolve this problem" it gives me the HP tech support number which is an 0870 number, not free..


    The error message you got was due to a poor internet connection - try using telephone activation.
     
    telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 28, 2011 11:51 PM
    Moderator