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Re: "An unauthorised change was made to windows" RRS feed

  • Question

  • Diagnostic Report (1.7.0069.0)

     

    THIS SOUNDS VERY SIMULAR TO THE PROBLEMS I AM HAVING.

    AFTER A VISIT TO THE MICROSOFT WEB SITE,I HAD A MESSAGE APPEAR IN A BOX ON A TOTALLY BLACK SCREEN." AN UNAUTHORISED CHANGE WAS MADE TO WINDOWS".

    I CANT DISPLAY ANY OF MY LAPTOP BUT I CAN GET ON TO THE INTERNET VIA MICROSOFT WEBSITE.
    I CAN ALSO SWITCH ON IN SAFE MODE, BUT THEN I DON'T HAVE ANY INTERNET ACCESS.

    I'VE TRIED GOING DOWN THE " cmd.exe " ROUTE, BUT I AM GETTING A MESSAGE ;- SYSTEM ERROR 54273  THE SYSTEM CANNOT FIND MESSAGE TEXT FOR NUMBER Oxd 401 IN THE MESSAGE FILE FOR BASE.

    COULD YOU ADVISE PLEASE,IT'S DRIVING ME NUTS, CHEERS TOM

    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4CBB8DF7-4298-4F20-968E-50AB50B57247}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error: M:20080214003804150-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4CBB8DF7-4298-4F20-968E-50AB50B57247}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-899975901-3686659070-1853336602</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario C500 (RT154EA#ABU)       </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20061220000000.000000+000</Date></BIOS><HWID>39313507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

     

    Thursday, February 14, 2008 1:00 AM

Answers

  • Hello Tom,

     

    Vista is in, what is called a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occure.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

    Because of the Mismatched file listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is an On Disk Mod-Auth. The Mismatched file (rpcrt4.dll[6.0.6000.16525]) is the file that has been Modified or has become corrupted.

     

    You will notice the long number [6.0.6000.16525] after the file name Slsvc.exe. That number is the version number for that file. Whenever a file is updated, it get a new version number. By using the version number, I can tell the last update that was applied to that file. The reason this is importent is that to fix your issue, all you need to do is re-install the update that was last applied to that file. By doing this, the update will install an unmodified/uncorrupted copy of Slsvc.exe (Version [6.0.6000.16525]). The Update you need to install is KB933729

     

    Unfortunately, most Vista updates can only be installed once. If you were to try to install an update that has already been installed on a system, you will usually get the error "This update does not apply to your system". So, to get around this, you will need to uninstall the update and then re-install the update. To do so, please follow the below steps:

     

     

    First off, try installing update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en if you receive the error "This update does not apply to your system" then Vista isn't going to allow you to re-install this update, so you will need to uninstall it first, then reinstall.

     

    1) Log into Vista in Safe Mode

    2) Click 'Start' button, then Click 'Control Panel'.

    3) Click 'Classic View' in the upper right of the Control Panel window.

    4) Double-Click the icon named 'Programs and Features'.

    5) Click the 'View installed updates' link in the upper right of the Program and Features window.

    6) It may take some time for the list of Updates to appear, please wait.

    7) Right-Click on the update 'KB933729' and select 'Unistall'.

    8) Reboot into Normal Mode

     

    Now, try to install update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en

     

    If you have any problems or receive any unexpected errors, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for further assistance.

     

    Thank you,

    Darin Smith

    WGA Forum Manager


     

     

    Thursday, February 14, 2008 8:53 PM

All replies

  • Hello Tom,

     

    Vista is in, what is called a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occure.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

    Because of the Mismatched file listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is an On Disk Mod-Auth. The Mismatched file (rpcrt4.dll[6.0.6000.16525]) is the file that has been Modified or has become corrupted.

     

    You will notice the long number [6.0.6000.16525] after the file name Slsvc.exe. That number is the version number for that file. Whenever a file is updated, it get a new version number. By using the version number, I can tell the last update that was applied to that file. The reason this is importent is that to fix your issue, all you need to do is re-install the update that was last applied to that file. By doing this, the update will install an unmodified/uncorrupted copy of Slsvc.exe (Version [6.0.6000.16525]). The Update you need to install is KB933729

     

    Unfortunately, most Vista updates can only be installed once. If you were to try to install an update that has already been installed on a system, you will usually get the error "This update does not apply to your system". So, to get around this, you will need to uninstall the update and then re-install the update. To do so, please follow the below steps:

     

     

    First off, try installing update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en if you receive the error "This update does not apply to your system" then Vista isn't going to allow you to re-install this update, so you will need to uninstall it first, then reinstall.

     

    1) Log into Vista in Safe Mode

    2) Click 'Start' button, then Click 'Control Panel'.

    3) Click 'Classic View' in the upper right of the Control Panel window.

    4) Double-Click the icon named 'Programs and Features'.

    5) Click the 'View installed updates' link in the upper right of the Program and Features window.

    6) It may take some time for the list of Updates to appear, please wait.

    7) Right-Click on the update 'KB933729' and select 'Unistall'.

    8) Reboot into Normal Mode

     

    Now, try to install update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en

     

    If you have any problems or receive any unexpected errors, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for further assistance.

     

    Thank you,

    Darin Smith

    WGA Forum Manager


     

     

    Thursday, February 14, 2008 8:53 PM
  • HI DARIN

    I HAVE TRIED BOTH THE METHODS YOU SUGGESTED

     

    I'VE TRIED TO DOWNLOAD FROM THE WEBSITE AND GET A MESSAGE " THIS UPDATE DOES NOT APPLY TO YOUR SYSTEM "

     

    IN SAFE MODE;  IN THE " VIEW INSTALLED UPDATES " WINDOW ; I HAVE THREE ITEMS

    SECURITY UPDATE FOR WORD VIEWER 2003 KB943992

    WORD VIEWER 2003 SERVICE PACK (SP3) PREVIEW SP3

    WORD VIEWER 2003SERVICE PACK 3 (SP3) WDVIEW SP3

     

    I HAVE ALSO TRIED TO UNINSTALL AN UPDATE AND GET THE MESSAGE " THE WINDOWS INSTALLER SERVICE COULD NOT BE ACCESSED. THIS CAN OCCUR IF THE WINDOWS INSTALLER IS NOT CORRECTLY INSTALLED. CONTACT YOUR SUPPORT PERSONNEL FOR ASSISTANCE

     

    ANY OTHER SUGGESTIONS, CHEERS  TOM 

    Thursday, February 14, 2008 10:55 PM
  •  Darin Smith MS wrote:

    If you have any problems or receive any unexpected errors, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for further assistance.

     

    Friday, February 15, 2008 12:15 AM