Cannot access WHS remotely. RRS feed

  • Question

  • 1.    Hi

                       I am having problems connecting remotely to WHS.

                        The whs remote access wizard seems to setup OK and reports all "green ticks" yet when i enter https://myservername.homeserver.com I get an unable to connect error

                       http://myservername.homeserver.com redirects to my modems logon screen.  

                  After disabling the IIS service - port detective reveals ports 80 and 443 are open.


    Which version of Windows Home Server are you running? This information can be found in the Settings area of the Windows Home Server Console.

                      Windows Home Server with Power Pack 3

    2.       What is the make/model of your router? Have you upgraded to the latest firmware?

                       Netcomm NB5Plus4          Yes, I believe so, but is still 5 years old or so.

                      Dell 16 port switch - unmanaged mode.

                      Belkin wireless router downstream of NB5 and switch - wireless access point mode only

    3.       Who is your Internet Service Provider? If you are using DSL, who is your provider and what is the make and model of your DSL modem?

                      Telstra Bigpond ADSL                Netcomm NB5 plus 4

    4.       What is your external IP Address  as displayed in your router? (This is useful for determining if NAT issues exist)

                       - I found that my DSL modem is acting as a DHCP Server


    5.       Can you connect to http://yourname.homeserver.com from:

    a.       Inside your home


    b.      Your office or other workplace


    c.       An additional location (coffee shop, friend’s house)


    6.       What is the error message you receive when attempting to access your Remote Access website?

                      Firefox – Unable to Connect

    7.       When you do an nslookup or ping  yourname.homeserver.com, does it resolve to your actual external IP address? You can find this address in your router, or by using a website like http://whatismyipaddress.com from within your home network.


    8.       Inside your homenetwork, can you successfully visit http://servername ? If not, what is the error message you receive?

                      Not sure I know what u mean.  Using firefox http://servername.homeserver.com redirect to (modem logon screen) https://servername.homserver.com fails - "unable to connect"

         I can see the WHS welcomescreen inside my home network by entering 192.168.1.###(server internal IP address) in the browser


    9.       Is UPnP enabled on your router? If not, please turn UPnP on and retry the Remote Access Configuration wizard.


    10.   Have you tried to manually forward ports 80, 443, and 4125 through to your Windows Home Server?


    11.   From a PC on your home network, can you successfully complete the Internet Connectivity Evaluation Tool without errors? If there are errors, what are they?


                UPnP  – Not Supported - which is odd as it is enabled in the modem/router.

                Traffic Congestion Test – Not Run

                TCP High Performance Test – Not Run


    Any assistance much appreciated.

    Wednesday, December 29, 2010 2:52 PM

All replies

  • Please turn off remote administration of your broadband modem and/or router, then try again.
    I'm not on the WHS team, I just post a lot. :)
    Wednesday, December 29, 2010 3:28 PM
  • I am not sure my modem has this feature.  Could it be called something different by Netcomm?


    PS I also disconnected my network such that only the server was plugged directly to the broadband modem/router - nothing else was connected.  The problem persisted, which at least eliminates the possibility of the switch or access point conflicting.

    Thursday, December 30, 2010 12:46 AM
  • If you get your router's login page when you attempt remote access from somewhere other than your home, remote administration is definitely turned on.

    If you're trying from home, go somewhere else (coffee shop, library, etc.) and try.

    I'm not on the WHS team, I just post a lot. :)
    Thursday, December 30, 2010 1:43 AM