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The product key found on this computer was not assigned by Microsoft RRS feed

  • Question

  • I have read over some of the related topics that are similar to mine. And I have done what was asked. I need to know how to correct this problem.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23406
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {9B25CF0C-8CF9-4A2F-9AA7-7AA048A7C3EC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B25CF0C-8CF9-4A2F-9AA7-7AA048A7C3EC}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23406</PID><PIDType>1</PIDType><SID>S-1-5-21-117609710-688789844-1343024091</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Pavilion zt3300 (PF087UA#ABA)   </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BAL Ver. F.42</Version><SMBIOSVersion major="2" minor="3"/><Date>20040507000000.000000+000</Date></BIOS><HWID>CAA03807018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 87CC:Compaq Computer Corporation|16569:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|117E0:Compaq Computer Corporation|117E0:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|117E0:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    I do have a COA for Mircosoft XP Home

    and it is from 2004 Microsoft Corporation

    Can you help?

    Thursday, November 18, 2010 12:56 AM

Answers

  • Hello Anthony Jenks,

    The mgadiag report is telling us that your HP Pavilion notebook computer has a nongenuine Volume Licensing installation of Windows XP Pro installed.  The installation was done with an Invalid Volume Licensing Product Key, which means the key was made up by a pirating program called a Key Generator or KeyGen for short.  The product key was never a real one issued by Microsoft.

    IMO your best option is to contact HP to see if you can order a set of Recovery Discs for your computer, which will put the original shipping genuine XP Home installation back onto your computer.

    If you go to the support page for your laptop here  http://h10025.www1.hp.com/ewfrf/wc/product?product=423776&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20» , look in the middle of the page for a link "How to order recovery discs."

    • Marked as answer by Darin Smith MS Thursday, November 18, 2010 9:24 PM
    Thursday, November 18, 2010 4:31 AM