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Case got stuck with SLA RRS feed

  • Question

  • Hello, I have a weird problem with the sla and the entitlement.

    I created a calendar of working 7-15 for 5 days and a sla for 10 days.
    When I create a case with entitlement for this sla the record got stuck and won't save, I canceled all the codes and still nothing.
    Reenable the code and change the calendar to 24x7 and work great, change the sla to 9 days and again work like a charm.
    any ideas?

    Monday, January 26, 2015 8:36 AM