Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
I just want to pay you money!!!! RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

     

    Hi, I currently subscrbe with automatic renewal by Visa card.  My sub expires in a month's time.  However I want to renew now, by American Express card.  Changing my payment method or credit card type does not seem to be possible and all help links take me around in circles. 

    TIA

    Frustrated

    Tuesday, February 26, 2008 10:49 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    OneCare has a billing support option that would be able to help with this type of request.

     

    In OneCare click "Get help with onecare" on the left then click on "Show me more topics" which will open a new window.

     

    Here, click on "Get More Help" at the botom right corner of this new window then click "Get support".

     

    Here, choose Billing Support and follow the instructions to submit an email/chat/phone case and they will be able to help you change from Visa to AMEX.

     

    You may also be able to go to http://billing.microsoft.com and sign in with the same Windows Live ID that you used during installation, and there are options there to change your account details.

     

    I hope this helps.

    Wednesday, February 27, 2008 3:01 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    OneCare has a billing support option that would be able to help with this type of request.

     

    In OneCare click "Get help with onecare" on the left then click on "Show me more topics" which will open a new window.

     

    Here, click on "Get More Help" at the botom right corner of this new window then click "Get support".

     

    Here, choose Billing Support and follow the instructions to submit an email/chat/phone case and they will be able to help you change from Visa to AMEX.

     

    You may also be able to go to http://billing.microsoft.com and sign in with the same Windows Live ID that you used during installation, and there are options there to change your account details.

     

    I hope this helps.

    Wednesday, February 27, 2008 3:01 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks Kevin, I managed to get to a email support by following your instructions.  They don't make it easy do they?  I was reminded me of a walkthrough in an adventure game!

    Wednesday, February 27, 2008 10:45 AM