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Software Validation service not runniing RRS feed

  • Question

  • I am having the same problem a lot of people are.  I tried the fix posted in the announcement section and verify the registry key was added.  It still will not start no matter what method listed.  Its a brand new PC from Dell less than 1 month old with a legal Windows Vista Ultimate 64 product key.

    diagnostic results

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89587-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {575F4C09-7C51-4D5C-87E8-984549891232}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_ldr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: 10.10.40.10:80
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{575F4C09-7C51-4D5C-87E8-984549891232}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89587-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3685782919-3162491419-1448662483</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4400                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="4"/><Date>20081218000000.000000+000</Date></BIOS><HWID>97333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>8997AEAEFBBB5B0</Val><Hash>hKJAJ5F1OQB0cOVGwFTh56hz93I=</Hash><Pid>89451-OEM-6672851-93103</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>9D001B329B0A70C</Val><Hash>8Jnz7qS1bJ3/8R+Hn+P1ll/lqvc=</Hash><Pid>84890-902-4833703-63826</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAEAAQABAAEAAgABAAAABgABAAEAln1IqMvB2Kui0y5JqgLy9PR+n9Gg9wY8rFZyir5BRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M09   
      FACP   DELL    M09   
      HPET   DELL    M09   
      MCFG   DELL    M09   
      ____   DELL    M09   
      ASF!   DELL    M09   
      TCPA     
      SLIC   DELL    M09   
      SSDT   PmRef  CpuPm

     

    Monday, April 27, 2009 8:07 PM

Answers

  • Hello Chris,

      Would you tell me the error message you receive when you attempt to start the Software Licensing Service (using the net start slsvc command)?

    If the error is either "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" then I suggest backing up your registry and then delete the  "ImagePath" entry from the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc registry key. Once you are done, re-try the fix posted in the announcement section. I recommend re-tryng from scratch (don't use the same .reg file you originally created) just in case.

    If the error is (or is simillare to) "System error 57346 has occurred. The system cannot find message text for message number 0xe002 in the message file for BASE" then please know that we have found that this is usually a result of massive file corruption. We do not know the exact cause of the corruption, but we suspect it may be caused by either a Malware infection or a Hard Drive failure (bad disk sectors or a disk progressivly going bad).  In this case our only recommendation is to try to backup your importent files off the computer and reinstall Vista (change out the hard drive if it is found to be the cause). You may also contact Vista support at http://support.microsoft.com for any additional option that may have.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, April 27, 2009 10:25 PM
  • I am getting a System Error 2.  I will perform your steps and repost.

    Thanks
    Chris
    Monday, April 27, 2009 11:27 PM

All replies

  • Hello Chris,

      Would you tell me the error message you receive when you attempt to start the Software Licensing Service (using the net start slsvc command)?

    If the error is either "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" then I suggest backing up your registry and then delete the  "ImagePath" entry from the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc registry key. Once you are done, re-try the fix posted in the announcement section. I recommend re-tryng from scratch (don't use the same .reg file you originally created) just in case.

    If the error is (or is simillare to) "System error 57346 has occurred. The system cannot find message text for message number 0xe002 in the message file for BASE" then please know that we have found that this is usually a result of massive file corruption. We do not know the exact cause of the corruption, but we suspect it may be caused by either a Malware infection or a Hard Drive failure (bad disk sectors or a disk progressivly going bad).  In this case our only recommendation is to try to backup your importent files off the computer and reinstall Vista (change out the hard drive if it is found to be the cause). You may also contact Vista support at http://support.microsoft.com for any additional option that may have.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, April 27, 2009 10:25 PM
  • I am getting a System Error 2.  I will perform your steps and repost.

    Thanks
    Chris
    Monday, April 27, 2009 11:27 PM
  • I did as you requested.  No luck.  I verified all values matched what was listed.  They were correct. 

    I did run a scan disk, and nothing was found.  I ran an anti-virus scan and nothing found. 

    Tuesday, April 28, 2009 12:30 AM
  • H Chris,


    Background: the "System Error 3" version of the issue is usually caused by a Registry Cleaner deleting the "ImagePath" entry.  Registry Cleaners usually have a 'Restore from backup' type function in case the cleaner deletes something importent.  In this case if that 'Restore from Backup' functionality is used to restore the 'ImagePath' entry the user will now get the 'System Error 2' version because when he Cleaner restored the 'ImagePath' entry, it did it incompletely. But unfortunatly, you can't see the problem from within the Registry Editor window. You need to export the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc key to a .reg file and then open it with a texted reader (I use notepad). Once you open the .reg file in notepad, look at the 'ImagePath' section.

    Here is how a proper 'ImagePath' entry should look. Notice it is showing the path to the slsvc.exe file in Hex code.
    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,53,\
      00,4c,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00



    Here is what a "Restored" 'ImagePath' entry tends to look like. Notice the path to the slsvc.exe file is not in Hex code but is, instead, in plain text.
    "ImagePath"=%SystemRoot%\system32\


    To confirm that your 'ImagePath' is correct or not, export your HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc key to a .reg file (save it to the desktop or some other place you can find it) and open the file with notepad. Look at the 'ImagePath' section and tell me which of the above examples it matches the closest.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Tuesday, April 28, 2009 1:20 AM