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New Install, states it not a genuine MS product RRS feed

  • Question

  • Purchased a retail (full install) Windows 7 Ult. and Office 2007 Profesional.

    Office states it not genuine

    Ran program and posted See Below.

    Any Help

     

    Thank You

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7Y7K8-8VK4B-9XQFJ
    Windows Product Key Hash: j+RLb2IOeX+DJ7Q3qKWnSPQwvDU=
    Windows Product ID: 00426-067-9217171-86449
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {0AF2DCF2-97F8-4F5F-98CC-CB2B6941CF4B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0AF2DCF2-97F8-4F5F-98CC-CB2B6941CF4B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9XQFJ</PKey><PID>00426-067-9217171-86449</PID><PIDType>5</PIDType><SID>S-1-5-21-2724689922-1847670109-4020406161</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS><HWID>4DB93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>25078929851ED86</Val><Hash>RNZS9ruW1r0ZHHOIR6nsHTNRju8=</Hash><Pid>89409-707-6862292-65966</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-921717-00-1033-7600.0000-2422010
    Installation ID: 006502389456594145676341513576833922181154804534865384
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9XQFJ
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/31/2010 12:27:04 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAAADAAAAAQABAAEA6GGSIUT8LX5k/oj98nu2WUA/5iJiPUQlvSBg6cwx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

     

    Tuesday, August 31, 2010 4:33 AM

Answers

  • "J. Scott1117" wrote in message news:0d6fbd27-2227-41d8-b61e-fa34f0ecf03f...

    Purchased a retail (full install) Windows 7 Ult. and Office 2007 Profesional.

    Office states it not genuine

    Ran program and posted See Below.

    Any Help

     

    Thank You

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7Y7K8-8VK4B-9XQFJ
    Windows Product Key Hash: j+RLb2IOeX+DJ7Q3qKWnSPQwvDU=
    Windows Product ID: 00426-067-9217171-86449
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     


    Both Office and Windows are counterfeit - Please read the Blocked Keys sticky and the Buying Safely Online sticky here

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 10:05 PM
    Tuesday, August 31, 2010 7:52 AM
  • Hello J. Scott1117,

    Your Windows is an MSDN installation.  See this post http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285 by Carl_OH for a more detailed explanation.  Your Windows installation is not yet reporting as nongenuine, but it will be soon.  Your best option at this point would be to aggressively pursue a refund from whomever/wherever you purchased it.

    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7Y7K8-8VK4B-9XQFJ
    Windows Product Key Hash: j+RLb2IOeX+DJ7Q3qKWnSPQwvDU=
    Windows Product ID: 00426-067-9217171-86449
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {0AF2DCF2-97F8-4F5F-98CC-CB2B6941CF4B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

     

    Your Office is a counterfeit copy of a Volume Licensing-only product called Office Professional Plus 2007, that was made and packaged to look like the retail package of Office Professional 2007 that would be sold to consumers.

    You should also aggressively pursue a refund for this product.  If you cannot get satisfaction from the seller, you may qualify for the Complimentary Replacement Offer from Microsoft.  Please visit www.microsoft.com/genuine and click on the Validate Office button.  When Office fails validation, look for the "Resolve Now" or "Learn More Online" links.  Once on those pages, look for the links to the Complimentary Replacement Offer.

    Just as an FYI, in the USA there is no corresponding Complimentary Replacement Offer for Windows 7.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, August 31, 2010 7:11 PM

All replies

  • From your MGA Report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    Unfortunately, your installed copy of Microsoft Office Professional Plus 2007 is counterfeit.  Contact the seller and demand a 100% refund!  You were sold a Volume License version with a counterfeit product key.


    Carey Frisch
    Tuesday, August 31, 2010 5:34 AM
  • "J. Scott1117" wrote in message news:0d6fbd27-2227-41d8-b61e-fa34f0ecf03f...

    Purchased a retail (full install) Windows 7 Ult. and Office 2007 Profesional.

    Office states it not genuine

    Ran program and posted See Below.

    Any Help

     

    Thank You

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7Y7K8-8VK4B-9XQFJ
    Windows Product Key Hash: j+RLb2IOeX+DJ7Q3qKWnSPQwvDU=
    Windows Product ID: 00426-067-9217171-86449
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     


    Both Office and Windows are counterfeit - Please read the Blocked Keys sticky and the Buying Safely Online sticky here

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 10:05 PM
    Tuesday, August 31, 2010 7:52 AM
  • Ok if there counterfiet, there a really high quality counterfiet. Dang I cant believe this. So if thats the case can I purchase a key or COA so that they will work properly ?

     The last reply states Windows 7 is also counterfiet, but MS states that its GENUINE ? why is that ?

    Tuesday, August 31, 2010 6:44 PM
  • Hello J. Scott1117,

    Your Windows is an MSDN installation.  See this post http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285 by Carl_OH for a more detailed explanation.  Your Windows installation is not yet reporting as nongenuine, but it will be soon.  Your best option at this point would be to aggressively pursue a refund from whomever/wherever you purchased it.

    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7Y7K8-8VK4B-9XQFJ
    Windows Product Key Hash: j+RLb2IOeX+DJ7Q3qKWnSPQwvDU=
    Windows Product ID: 00426-067-9217171-86449
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {0AF2DCF2-97F8-4F5F-98CC-CB2B6941CF4B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

     

    Your Office is a counterfeit copy of a Volume Licensing-only product called Office Professional Plus 2007, that was made and packaged to look like the retail package of Office Professional 2007 that would be sold to consumers.

    You should also aggressively pursue a refund for this product.  If you cannot get satisfaction from the seller, you may qualify for the Complimentary Replacement Offer from Microsoft.  Please visit www.microsoft.com/genuine and click on the Validate Office button.  When Office fails validation, look for the "Resolve Now" or "Learn More Online" links.  Once on those pages, look for the links to the Complimentary Replacement Offer.

    Just as an FYI, in the USA there is no corresponding Complimentary Replacement Offer for Windows 7.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, August 31, 2010 7:11 PM