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I Tried Activating My PC And Igot An Error Saying That My Product Key Was Blocked By Microsoft!!!!!!! Please Help!!!!!!! RRS feed

  • Question

  • I Have Been Using This Product Key For Almost 2 Years And This Is The First Time I've Had This Problem. I've Reformated My PC A Bunch Of Times And Never Had A Problem Until Now. I've Heard Of People Buying Bad Product Keys Off Ebay But That's Not My Case. My Cousin Who Works In Microsoft In P.R. Bought This Version Of Windows For Me. Please Help Me I Tried Looking For A Phone # To Call Microsft But I Haven's Found One.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-W64DJ-2CWHV-XK8BB
    Windows Product Key Hash: RCN5jzylCzzYhoP798S+gkWOhuU=
    Windows Product ID: 00426-292-3154573-85204
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {B254DACC-9FAB-4811-8214-B776AE65ED66}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B254DACC-9FAB-4811-8214-B776AE65ED66}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XK8BB</PKey><PID>00426-292-3154573-85204</PID><PIDType>5</PIDType><SID>S-1-5-21-1612906818-566150468-1316113173</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4200-UB101A</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>7B3P081G              </Version><SMBIOSVersion major="2" minor="5"/><Date>20080505000000.000000+000</Date></BIOS><HWID>0BBB3607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-315457-00-1033-7600.0000-3422010
    Installation ID: 008093130996865832002586804800418770079323223403655722
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XK8BB
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 12/8/2010 11:04:51 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAonYYaRAG6LPSwRAzVPJK8QR/6kW2NwRMR8pqAQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  APIC0946
      FACP   GATEWA  FACP0946
      HPET   GATEWA  OEMHPET
      MCFG   GATEWA  OEMMCFG
      SLIC   GATEWA  SYSTEM 
      OEMB   GATEWA  OEMB0946
      ASF!   AMD     SB600ASF
      SSDT   A M I   POWERNOW

     

    Thursday, December 9, 2010 1:28 AM

Answers

  • Hello JeanCarlosg1,

      Unfortunately my internal Keycheck tool is currently down (maintenance I think) so I can't, at the moment, confirm if the key is Blocked or not.  However, I think the best next step is to have you try Activating again, but this time By Phone and talk to a Live Activation Rep.

      To Activate by Phone, click the Start button and type: slui 4 .  Select your location and it will display the number for your local Activation Call Center.

      When you first contact the Activation Call Center, you will hear a Automated Phone Prompt that gives instructions and provides options.  Either select the option to talk to a Live Activation Rep or (if there is no option) don't enter anything into the Phone prompt.  This will force the prompt to transfer you to a Live Rep.

      The Rep should be able to help you Activate and if it is found that the key is Blocked, then request an escalation to have the key unblocked.

     

    Hope that helps,

     


    Darin MS
    Thursday, December 9, 2010 5:52 PM
  • Thank You So Much!!!!! I Called Customer Service And They Gave Me A New Key!!!! The Key Was Blocked Because Apparently I Formmated My Computer More Than 10 Times And They Blocked It. I've Had Windows 7 For Almost 2 Years And I've Only Formmated My Pc Like 3 Times But They Said That I Went Over The Limit Of Times The Key Can Be Activated So They Just Gave Me A New One. It Took An Hour And I Had To Talk To 4 Different People But They Solved The Problem.
    • Marked as answer by Darin Smith MS Friday, December 10, 2010 7:41 PM
    Friday, December 10, 2010 1:06 AM

All replies

  • Hello JeanCarlosg1,

      Unfortunately my internal Keycheck tool is currently down (maintenance I think) so I can't, at the moment, confirm if the key is Blocked or not.  However, I think the best next step is to have you try Activating again, but this time By Phone and talk to a Live Activation Rep.

      To Activate by Phone, click the Start button and type: slui 4 .  Select your location and it will display the number for your local Activation Call Center.

      When you first contact the Activation Call Center, you will hear a Automated Phone Prompt that gives instructions and provides options.  Either select the option to talk to a Live Activation Rep or (if there is no option) don't enter anything into the Phone prompt.  This will force the prompt to transfer you to a Live Rep.

      The Rep should be able to help you Activate and if it is found that the key is Blocked, then request an escalation to have the key unblocked.

     

    Hope that helps,

     


    Darin MS
    Thursday, December 9, 2010 5:52 PM
  • Thank You So Much!!!!! I Called Customer Service And They Gave Me A New Key!!!! The Key Was Blocked Because Apparently I Formmated My Computer More Than 10 Times And They Blocked It. I've Had Windows 7 For Almost 2 Years And I've Only Formmated My Pc Like 3 Times But They Said That I Went Over The Limit Of Times The Key Can Be Activated So They Just Gave Me A New One. It Took An Hour And I Had To Talk To 4 Different People But They Solved The Problem.
    • Marked as answer by Darin Smith MS Friday, December 10, 2010 7:41 PM
    Friday, December 10, 2010 1:06 AM
  • Sorry it took so long, but glad they eventually got it fixed-up for you.

    Darin MS
    Friday, December 10, 2010 7:43 PM