Currently we receive emails in a number of different ways:
* Email from clients regrading a single project
* Email from clients regrading multiple projects / opportunities
* Internal Email regarding a project / opportunity
* Internal Email regarding multiple projects / opportunities
* When documents are scanned the recipient receives it with a default name and subject
Now all is well apart from we use smart matching for emails thus:
* Once we have associated an email from the scanner it automatically associates all emails from that source to the same project.
* Emails containing multiple projects / opportunities are associated with a single project / opportunity.
* Internal emails associate the user with projects even if they are not relevant.
What is the best way around this / or what do people do to get around this as we can't be the only ones with this issue?
regards,
Matt
