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    Hi All,

    User #1 (Organizer)
    User #2 (invited to the appointment)
    User #3 (assistant with full calendar access to user #1 and #2)

    Scenario:
    User #1 creates appointment in Outlook and invites User #2. Then User #3 goes into User #2 Calendar and clicks "Set Regarding" to an Account and creates link in CRM

    Problem:
    Appointment is created in Outlook with User #2 being the organizer and Owner and User #1 is completely dropped from the appointment.

    Is this normal??? Has anyone seen this before?

    Wednesday, October 8, 2014 9:06 PM

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    read this http://www.microsoft.com/en-us/dynamics/crm-customer-center/overview-of-tracking-records-in-crm-for-outlook.aspx

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, October 9, 2014 8:01 AM
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    Set Regarding is a lookup option that allows you to associate records to a specific CRM record.

    take also a look: https://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2012/10/10/crm-email-tracking-part-1.aspx

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    • Proposed as answer by Daniel Ovadia Tuesday, October 21, 2014 9:12 AM
    Thursday, October 9, 2014 8:05 AM
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    thanks but not sure either of those posts are related to the problem..............
    Thursday, October 9, 2014 1:54 PM
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    sure it works as it should work.

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, October 9, 2014 4:38 PM
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    not sure what you mean but anyone else have some thoughts on this?

    Thursday, October 9, 2014 7:12 PM
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    hello ,

    all the resolution from activity party is based on email address. Can you please see if the 3 users jn CRM all have different email address specified?.

    regards

    Jithesh

    Thursday, October 9, 2014 8:18 PM