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MS CRM for Outlook Client 2011 Uninstall Error RRS feed

  • Question

  • Hi All,

    I installed CRM 2011 outlook client on MS office 2007 SP1 by mistake.  I realized that and uninstalled the Office 2007 without uninstalling the CRM Client for Outlook.  Now I am trying to uninstall the CRM Client for Outlook, but it is giving me an error as Uninstall of Microsoft Dynamics CRM for Outlook failed.  The below is an excerpt from the log file.  Please help me in uninstalling the same because I now have installed Office Outlook 2010 and need to install the outlook client again. 

    07:40:24|   Info| Bootstrap version: 5.0.9690.1992.
    07:40:24|   Info| User: Comp4.
    07:40:24|   Info| Initializing COM.
    07:40:24|   Info| Initialized COM.
    07:40:24|   Info| Disk Space Available: 454.00MB
    07:40:24|   Info| Current OS Version: 6.1.7601
    07:40:24|   Info|   ServicePack: Service Pack 1
    07:40:24|   Info|   System Type: Workstation
    07:40:24|   Info|   Suite Mask: 0x0100
    07:40:24|   Info| Getting MUI language id from registry Key.
    07:40:24|   Info| Using the following Language Pack msi - C:\Windows\Installer\1469171.msi
    07:40:24|   Info| GetSIDOfLoggedOnUser: Starting
    07:40:24|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    07:40:24|   Info| GetSIDOfLoggedOnUser: return code = 1314
    07:40:24|   Info| Initializing COM.
    07:40:24|   Info| Initialized COM.
    07:40:24|   Info| Installing Language Pack
    07:40:24|  Error| Error 1603 reported by MsiInstallProduct
    07:40:24|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    07:40:24|   Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
    07:40:24|   Info| Adding current MUI language id to registry Key.
    07:40:24|   Info| Uninitializing COM.
    07:40:24|   Info| Uninitialized COM.
    07:40:24|   Info| Uninitializing COM.
    07:40:24|   Info| Uninitialized COM.
    07:40:24|   Info| === Setup bootstrap logging started 2/10/2012 7:40:24 AM ===
    07:40:24|   Info| Bootstrap version: 5.0.9690.1992.
    07:40:24|   Info| User: Comp4.
    07:40:24|  Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.

    Thanks in advance for any help provided.

    Friday, February 10, 2012 12:45 PM

All replies

  • Okay,

    After spending some hours, I was abe to figure out that I have uninstalled the prerequisites too along with office outlook 2007 that I uninstalled.  I reinstalled the prerequisites and installed Office 2010.  Then, I run the MS CRM for Outlook setup file again to repair first.  But, the configuration wizard was unable to retrieve the organization.  I again run the setup file and was able to uninstall and install the CRM for Outlook client again.  Finally, the above problem of getting the organization configured got fixed.

    Now, I was having trouble with the ribbons of outlook and CRM ribbons in outlook not appearing or missing.  I followed a microsoft article that suggested deletiong of registry keys that are left over from an earlier version of Microsoft Outlook.  Here is the link for the same. 

    http://support.microsoft.com/kb/2494581

    From that, I got the Outlook ribbons, but still the CRM ribbon is missing.  Please someone help me. 

    Again, thanks in advance.



    • Marked as answer by CRM_Intuition Monday, February 13, 2012 4:40 PM
    • Unmarked as answer by CRM_Intuition Monday, February 13, 2012 4:40 PM
    • Edited by CRM_Intuition Monday, February 13, 2012 4:41 PM
    Monday, February 13, 2012 4:38 PM