locked
How long does updating bios take using onecare? RRS feed

  • Question

  • I did my monthly check up today and was told that onecare needed to update my bios
    I did eveything it asked turning on/off wireless. close down everything on screen. then close lid and
    make sure my power surply was on as I'm using a HP notebook with vista.I opened the lid to see if everything was finished but all I have is a black screen it's turned on but keyboard or the on/off button or the power button
    don't seem to be working or the esc key the lights are all on though so I dont know if its doing what its meant to
    or not as I don't know how long it's surpose to take it's been about 5hours now.
    Thank you in advance for any help.
    Monday, June 16, 2008 8:00 PM

Answers

  • OneCare will never update a machine BIOS. Contact HP as it may have been their Total Care Advisor product that suggested the update.

    -steve

     

    Monday, June 16, 2008 11:51 PM
    Moderator