Will CRM 4.0 Agent Communication Panel work with Lync 2010 RRS feed

  • Question

  • Hi,

    I'm trying to find out if CRM 4.0 ACP will work with Lync 2010. This agent was designed to run on OCS 2007. All documentation (links) either reference CRM 4.0 Agent with OCS 2007 or CRM 2011 with Lync 2010.

    Anyone experience with this? An OCS 2007 R2 client (communicator) is able to connect to Lync 2010. I assume the CRM 4.0 ACP acts similar...am I correct?






    Thursday, December 15, 2011 12:14 PM