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vista home premium OEM product key is invalid

    Question

  • I was asked to fix some parental control settings for a friend on her daughter's laptop, and have run into a problem with vista needing to be reactivated.  The activation tool has given the response that the key is already in use on another computer . I tried retyping the product key from the sticker under the laptop, but it returns the message that the key is invalid.

    I then tried activating via the phone activation, but the person I spoke with only said that the number was invalid and gave me another phone number to call, then select option b13. The phone number didn't work though, so I wasn't able to get through to anyone to get this computer reactivated.

    The product key sticker on the label has "Windows Vista Home Premium OEMAct Acer Incorporated" and was purchased preinstalled.

    I've run the diagnostic report and pasted here -

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-D6QTK-Q2XX2-DX9TK
    Windows Product Key Hash: 6En3I3jKBw3jyXq7GUyGY2U38u0=
    Windows Product ID: 89578-342-9238832-71616
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {D40AF8A9-6A2E-44BD-8BD4-C56CEC8B8E02}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D40AF8A9-6A2E-44BD-8BD4-C56CEC8B8E02}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DX9TK</PKey><PID>89578-342-9238832-71616</PID><PIDType>5</PIDType><SID>S-1-5-21-1849437108-811908482-704351901</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5735                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.07          </Version><SMBIOSVersion major="2" minor="5"/><Date>20080827000000.000000+000</Date></BIOS><HWID>38313507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A77A815F23F0738</Val><Hash>sHRMGVCV4Y2ONl3B2Eoq1Px2H9c=</Hash><Pid>81602-924-1298186-68102</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-342-923883-00-3081-6000.0000-0312010
    Installation ID: 007733172890452425136973653304063990187302567506108425
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: DX9TK
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJJQQhQYmcoV6f4pgotaq6fL0RKrIxdCBrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   ACRSYS  ACRPRDCT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT

    Friday, October 01, 2010 12:13 PM

Answers

  • followed all the steps with no problems, until I got to entering the sticker product key again, and still wouldn't accept it, so I gave up and did a clean install. It accepted the number with the recovery disk installation and needed a phone activation, but all working smoothly now and just running the updates to finish it up.
    • Proposed as answer by David. FModerator Monday, October 04, 2010 8:46 PM
    • Marked as answer by Carolyn S Friday, October 08, 2010 4:42 AM
    Saturday, October 02, 2010 1:55 PM

All replies

  • "Carolyn S" wrote in message news:0db03374-8ec2-4570-b3dc-5aafd5f7c050...

    I was asked to fix some parental control settings for a friend on her daughter's laptop, and have run into a problem with vista needing to be reactivated.  The activation tool has given the response that the key is already in use on another computer . I tried retyping the product key from the sticker under the laptop, but it returns the message that the key is invalid.

    I then tried activating via the phone activation, but the person I spoke with only said that the number was invalid and gave me another phone number to call, then select option b13. The phone number didn't work though, so I wasn't able to get through to anyone to get this computer reactivated.

    The product key sticker on the label has "Windows Vista Home Premium OEMAct Acer Incorporated" and was purchased preinstalled.

    I've run the diagnostic report and pasted here -

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-D6QTK-Q2XX2-DX9TK
    Windows Product Key Hash: 6En3I3jKBw3jyXq7GUyGY2U38u0=
    Windows Product ID: 89578-342-9238832-71616
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003

    I'm hoping that the parts of the key visible above are not the same as those parts on your sticker?
     
    Somehow you appear to have a retail Key installed - and it doesn't appear to be a default key.
    All I can suggest is that you try changing the product key again to the one on the sticker, and then use phone activation - not that when you get the automated response asking for which service you require, do NOT respond - this should force an operator to pick up, who can deal with your problem.
     
    HTH

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 01, 2010 12:40 PM
  • I tried to help someone with a Toshiba laptop, using the product key on the
    bottom of the laptop but it said it was an invalid key. Since it was still
    under warranty I called Toshiba who said the the product key was not the key
    she needed, it was only a proof of purchase key. Since the owner did not
    back up the software when he got the laptop I was told he had to purchase a
    copy of the disk from Toshiba for $25. Tech support told me the real
    product key was stored on the motherboard and would be automatically entered
    when I was reinstalling Vista, which I haven't done yet.
     
    I wonder if Acer is doing the same thing?
    Mich
     
    "Noel D Paton" <=?utf-8?B?Tm9lbCBEIFBhdG9u?=> wrote in message
    news:6449649c-b3e4-4d69-8374-fa2f913eeaa8...
    "Carolyn S" wrote in message news:0db03374-8ec2-4570-b3dc-5aafd5f7c050...
    I was asked to fix some parental control settings for a friend on her
    daughter's laptop, and have run into a problem with vista needing to be
    reactivated. The activation tool has given the response that the key is
    already in use on another computer . I tried retyping the product key from
    the sticker under the laptop, but it returns the message that the key is
    invalid.
    I then tried activating via the phone activation, but the person I spoke
    with only said that the number was invalid and gave me another phone number
    to call, then select option b13. The phone number didn't work though, so I
    wasn't able to get through to anyone to get this computer reactivated.
    The product key sticker on the label has "Windows Vista Home Premium OEMAct
    Acer Incorporated" and was purchased preinstalled.
    I've run the diagnostic report and pasted here -
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-D6QTK-Q2XX2-DX9TK
    Windows Product Key Hash: 6En3I3jKBw3jyXq7GUyGY2U38u0=
    Windows Product ID: 89578-342-9238832-71616
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
     
     
    I'm hoping that the parts of the key visible above are not the same as those
    parts on your sticker?
     
    Somehow you appear to have a retail Key installed - and it doesn't appear to
    be a default key.
    All I can suggest is that you try changing the product key again to the one
    on the sticker, and then use phone activation - not that when you get the
    automated response asking for which service you require, do NOT respond -
    this should force an operator to pick up, who can deal with your problem.
     
    HTH
     
    --
     
     
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
     
    Friday, October 01, 2010 1:50 PM
  • the sticker key is different to the diagnostic report, but it's still not allowing me to change it. I keep getting the message that the key appears to be invalid, which is probably why someone else installed a retail version key on it. This is my first time doing a repair on a vista computer, so I've never had this problem come up before, but it's looking like I'll have to do a clean reinstall on it.
    Friday, October 01, 2010 4:29 PM
  • Hello, Caroplyn

    The key that is being used currently, as show in the report, is an MSDN key that has been blocked, thats why you were unable to do phone activation.

    Try the steps below and see if you are able to enter the key on the sticker or not.

    Go to Start, type cmd.exe in the search box, right click the cmd.exe item in the list and choose Run as Administrator. In the Command Prompt window, type the command below and press enter, be sure to replace the XXXXX-... with the key from the sticker.

    slmgr.vbs /ipk XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    If that doesn’t work, using the same Command Prompt opened previously, type (or copy/paste) the following commands and press enter:

    1.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    2.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    3.     Type: rename tokens.dat tokens.bar

    4.     Type: cd %windir%\system32

    5.     Type: net start slsvc

    6.     Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    7.     Restart your computer twice.

    8.    You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the bottom of the PC and activate using the By Phone method.

    If that doesn’t help, please contact WGA support at one of the links below.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
    Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0

     


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Friday, October 01, 2010 9:30 PM
  • followed all the steps with no problems, until I got to entering the sticker product key again, and still wouldn't accept it, so I gave up and did a clean install. It accepted the number with the recovery disk installation and needed a phone activation, but all working smoothly now and just running the updates to finish it up.
    • Proposed as answer by David. FModerator Monday, October 04, 2010 8:46 PM
    • Marked as answer by Carolyn S Friday, October 08, 2010 4:42 AM
    Saturday, October 02, 2010 1:55 PM