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Service Pack II installation failed Error code 0xC004F055 VISTA ULTIMATE cannot log in RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-T6HD9-GQ38X-FDD7P
    Windows Product Key Hash: 9uotAZrpuIzXc2cg9bjhCrrbkm4=
    Windows Product ID: 89580-OEM-7300551-17030
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {266715DA-37DF-448A-808C-222146ABE23A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{266715DA-37DF-448A-808C-222146ABE23A}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FDD7P</PKey><PID>89580-OEM-7300551-17030</PID><PIDType>3</PIDType><SID>S-1-5-21-4183652576-2794545907-864390735</SID><SYSTEM><Manufacturer>P4M80P</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060119000000.000000+000</Date></BIOS><HWID>C8333507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJSwmLwgMAAybGzAoNXOfsYG8vQgPIJhrFbsOw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            P4M80P        AWRDACPI
      FACP            P4M80P        AWRDACPI


    Diagnostic says invalid license.  Have genuine disk in hand.  Problem followed automatic installation of Service Pack II by Wizard.  Downloaded OK but installation failed.  Cannot access START
    • Edited by LeRoy LeBeuf, DVM Tuesday, December 15, 2009 2:33 AM Corrected error code
    Sunday, December 6, 2009 12:58 AM

Answers

  • Hello LeRoy LeBeuf, DVM,

      The Diagnostic Report suggests that Vista's Licensing Store may be corrupted or unreadable.  Please try the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You will likely be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS
    Monday, December 7, 2009 9:57 PM

All replies

  • Hello LeRoy LeBeuf, DVM,

      The Diagnostic Report suggests that Vista's Licensing Store may be corrupted or unreadable.  Please try the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You will likely be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS
    Monday, December 7, 2009 9:57 PM
  • Thank you Darin Smith,
    Unfortunately the above solution did not work.
    My default browser is Mozilla Firefox.  When I entered "%windir%\system32" in the address bar.  Yahoo immediately listed hundreds of search results. None were "windir". I tried entering Internet Explorer and ended up with the same Yahoo garbage.  Needless to say, I am frustrated.
    I hope you have another solution.
    If you don't, if I reinstall VISTA ultimate (and I need directions for doing that) will that solve the problem?  Will a reinstallation wipe out the data and programs I am presently using?
    I am considering buying a new HD, installing Vista on it and then copying my stuff over.

    I would appreciate your help.

    LeRoy

    Tuesday, December 15, 2009 8:23 PM
  • hi ,

    just did a search on bing , http://www.bing.com/search?q=0xC004F055&mkt=en-us&FORM=TOOLBR&DI=6244&CE=14.0&CM=SearchWeb

    i hope its a bit usefull .


    a clean install would be a good solution later maybe , however it depends on how much other programs and files you have , do you have a back up ? but we can help with that

    from microsoft

    http://search.microsoft.com/results.aspx?form=MSHOME&mkt=en-US&setlang=en-US&q=0xC004F055

    http://windows.microsoft.com/en-us/windows-vista/help/top-solutions

    http://support.microsoft.com/ph/11732#tab0

    ill check later for more info , due to lack of time

    i hope you can find something

    have a nice day
    http://www.microsoft.com/security ++ http://www.microsoft-hohm.com/default.aspx ++ http://www.getpivot.com/ ++ http://photosynth.net/ ++ http://seadragon.com/ ++ http://windowsteamblog.com/blogs/genuinewindows/default.aspx
    Wednesday, December 16, 2009 1:32 AM
  • Hello LeRoy,

      To follow the steps I provided, you will need to use a Browser that allows you to launch Windows Explorer when you  Type: %windir%\system32 into the browser address bar.  If Firefox does not do this, then you need to temporarily make Internet Explorer the default browser.

    1) Reboot Windows into Safe Mode
    2) Open Control Panel and double-click Internet Options.
    3) Click the Programs tab.
    4) Click to select the Internet Explorer should check to see whether it is the default browser check box.
    5) Click OK.
    6) Start Internet Explorer and when you are prompted to make it the default browser, click Yes.

    Now reboot back into Normal Mode and follow the steps I provided in my first post.

    Thank you,
    Darin MS

     

    • Proposed as answer by Dabur972 Thursday, December 17, 2009 10:28 PM
    Thursday, December 17, 2009 9:10 PM
  • Greetings Darin:
     
    I just completed a lengthy reply to your above directions and as I was moving to the submit button VISTA logged me off.

    I'll try a reconstruct.   I followed your directions, rebooting to safe mode but could not go to the control panel.  I have icons for my desktop but no control panel.  I was able, however, to get IE set as default browser.  No matter what browser I use Yahoo grabs the address bar entry and does a search.  I have been unable to get rid of Yahoo!  They're as bad as AOL! 

    I rebooted in safe mode with command line and entered CMD.exe but when I entered the line "%windir%\ServiceProfiles\ .  .  . \SoftwareLicensing"  I got a message that "System cannot find the path specified." 

    What's next?

    Incidently, I tried the suggestion of Dabur972 to use a registry repair program and I bought the "free" scan/repair program, RegCure (R)    to no avail.

    I going to close this before VISA quits on me again.

    LeRoy
    Sunday, December 20, 2009 1:24 AM
  • Greetings Darin:
     
    I just completed a lengthy reply to your above directions and as I was moving to the submit button VISTA logged me off.

    I'll try a reconstruct.   I followed your directions, rebooting to safe mode but could not go to the control panel.  I have icons for my desktop but no control panel.  I was able, however, to get IE set as default browser.  No matter what browser I use Yahoo grabs the address bar entry and does a search.  I have been unable to get rid of Yahoo!  They're as bad as AOL! 

    I rebooted in safe mode with command line and entered CMD.exe but when I entered the line "%windir%\ServiceProfiles\ .  .  . \SoftwareLicensing"  I got a message that "System cannot find the path specified." 

    What's next?

    Incidently, I tried the suggestion of Dabur972 to use a registry repair program and I bought the "free" scan/repair program, RegCure (R)    to no avail.

    I going to close this before VISA quits on me again.

    LeRoy
    hi ,

    have you tried in IE tools , manage add ons ? cause that should do it

    idea / try to shut it off true system configuration , that defi should do it (!)

    have a nice day and happy holidays !



    http://www.microsoft.com/security + http://www.microsoft-hohm.com/default.aspx + http://www.getpivot.com/ + http://photosynth.net/ + http://seadragon.com/ + http://windowsteamblog.com/blogs/genuinewindows/default.aspx + http://technet.microsoft.com/en-us/sysinternals/default.aspx + https://www.microsoft.com/security/portal/Shared/Resources.aspx#rss + http://www.microsoft.com/security_essentials/ + http://onecare.live.com/site/en-us/center/whatsnew.htm
    Monday, December 21, 2009 8:10 PM
  • Doesn't work - I get error 53514.  A. Downs
    Thursday, December 24, 2009 8:07 PM
  • Doesn't work - I get error 53514.  A. Downs

    hi ,

    okay go for a support ticket ,

    https://support.microsoft.com/oas/default.aspx?gprid=11732&st=1

    keep clicking the links , then you get the option for a chat or mail

    they have great tools that allow them to check more , ...


    have a nice day and happy holidays
    http://www.microsoft.com/security + http://www.microsoft-hohm.com/default.aspx + http://www.getpivot.com/ + http://photosynth.net/ + http://seadragon.com/ + http://windowsteamblog.com/blogs/genuinewindows/default.aspx + http://technet.microsoft.com/en-us/sysinternals/default.aspx + https://www.microsoft.com/security/portal/Shared/Resources.aspx#rss + http://www.microsoft.com/security_essentials/ + http://blogs.technet.com/mmpc/ + http://memory.dataram.com/products-and-services/software/ramdisk + http://blogs.technet.com/mmpc/ http://onecare.live.com/site/en-us/center/whatsnew.htm
    Thursday, December 24, 2009 8:27 PM