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    i had to put new hard drive in computer and since restart it wont let me down load internet explorer so think it will stop me down loading all other microsoft updates so can you plaese help..

    Friday, October 26, 2007 9:36 AM

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    Michael,

     

    The best resolution for your situation is completely reformatting the hard drive and installing the Dell OEM recovery media. Next install the previous hard drive and reformat the drive. There maybe have been a possibility something didnt' work correctly during the migration and/or using the repair utility. 

     

    Resolution Steps for Manual ActiveX Installation WGA

    Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1: WGA Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

     

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

    Should you have additional problems please review the knowledge base (KB) article “How to activate Windows XP” located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     

                Restart the computer and contact the Microsoft Activation Center to re-activate Windows should there be problems should you need assistance. Activation and registration of a Microsoft product is located @:  http://support.microsoft.com/kb/326851/en-us . 

    The Windows Activation Center can be reached at (888) 571-2048 from 8:00 AM to 10:00 PM Pacific Time.

     

     

    Hopefully this has helped you with resolving your problems.

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, November 29, 2007 7:54 PM

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    Johncap,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  In turn the tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the “Windows” tab, click “Copy”, then paste the report into a response message in this thread.

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Friday, October 26, 2007 5:04 PM
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    I too have recently upgraded my dell and migrated the previous hard drive to the new machine which required I repair the xp-pro since the configuration was such a drastic change...

     

    Upon completion I am only able to download updates, but all 82 fail to make my install current and secure???

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B1B0B025-C6CA-4C77-8310-7128302391A8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B1B0B025-C6CA-4C77-8310-7128302391A8}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1060284298-1202660629-1708537768</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Precision WorkStation 360    </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20040927000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>EBF537AF01848A63</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>World Wide Security Services</name><model>OEM</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57259</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Kind \ Regards,


    Michael A. Colvin.

    Friday, November 23, 2007 3:53 AM
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    Michael,

     

    The best resolution for your situation is completely reformatting the hard drive and installing the Dell OEM recovery media. Next install the previous hard drive and reformat the drive. There maybe have been a possibility something didnt' work correctly during the migration and/or using the repair utility. 

     

    Resolution Steps for Manual ActiveX Installation WGA

    Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1: WGA Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

     

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

    Should you have additional problems please review the knowledge base (KB) article “How to activate Windows XP” located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     

                Restart the computer and contact the Microsoft Activation Center to re-activate Windows should there be problems should you need assistance. Activation and registration of a Microsoft product is located @:  http://support.microsoft.com/kb/326851/en-us . 

    The Windows Activation Center can be reached at (888) 571-2048 from 8:00 AM to 10:00 PM Pacific Time.

     

     

    Hopefully this has helped you with resolving your problems.

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, November 29, 2007 7:54 PM
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    Sorry,

     

    But actually found the correct answer to this issue here:  http://support.microsoft.com/kb/943144

     

    No need to reinstall after all. 

     

    • The Wups2.dll file remains on the computer.
    • The registry entries that correspond to this file are missing.

    Friday, November 30, 2007 4:49 AM
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    This is another option. I made the other recommendation because it appeared you were having major problems.  Also I noticed you have a blocked volume key for Office. 

     

     

    Thank you,

     

    Stephen Holm , MS

    Saturday, December 1, 2007 12:35 AM
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    I upgraded my XP Home to XP Pro and the Genuine Advantage Validation Tool would not install.

    This kept all other upgrades from being offered.  I registered the WUPS2.DLL file as shown in the link.

    Then I was able to get all upgrades successfully.

    Tuesday, December 11, 2007 9:22 AM
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    RE: (KB892130)

    Why won't this computer download this update?

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J8BM6-MXPH6-3R2BW
    Windows Product Key Hash: YMRVitCEjlJfwDQfjDvm97FbWA4=
    Windows Product ID: 55277-OEM-2111907-00103
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6FA7A833-B81D-4A9E-A761-23D5FBA3BC4E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6FA7A833-B81D-4A9E-A761-23D5FBA3BC4E}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3R2BW</PKey><PID>55277-OEM-2111907-00103</PID><PIDType>2</PIDType><SID>S-1-5-21-1294642078-3689853989-222395546</SID><SYSTEM><Manufacturer>eMachines, Inc.</Manufacturer><Model>Imperial</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20021228000000.000000+000</Date><SLPBIOS>EMACHINES</SLPBIOS></BIOS><HWID>8D83324F0184207E</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>T1840</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>6B00416EE557F6C</Val><Hash>f+elFgqjDATr1ETbjpeMy/BNtdE=</Hash><Pid>54189-OEM-1692557-48470</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, February 4, 2008 5:28 PM
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    Hello determined,

     

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a FREE support request for Windows Update problem which you are experiencing.

     

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

     

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

     

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 4, 2008 6:46 PM
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    Hi Stephen

     

    The Windows Genuine Advantage tool (KB892130) will not install during the Windows Update sequence.  I have tried to find this file on-line so that I can manually download and install it, but it does not seem to exist. 

     

    I have run the diagnostic tool you mention in your post, and the output is below.

     

    Any help you can give on this issue will be gratefully received.

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FJFBF-939PM-4BP9B
    Windows Product Key Hash: TQ5h8iKfgs7mc7oHpq6ctTExCJo=
    Windows Product ID: 76487-OEM-2243881-38068
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {29B2CDA1-55DF-4D35-9C5E-EE7FD8BF5F17}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1_E2AD56EA-337-8009_E2AD56EA-338-2f0d_16E0B333-89-80004005_B4D0AA8B-888-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{29B2CDA1-55DF-4D35-9C5E-EE7FD8BF5F17}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4BP9B</PKey><PID>76487-OEM-2243881-38068</PID><PIDType>3</PIDType><SID>S-1-5-21-1993962763-2147088159-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2A-VM HDMI ACPI BIOS Revision 0902</Version><SMBIOSVersion major="2" minor="4"/><Date>20070620000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>AD18301701842076</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>1FCE931DD4FB500</Val><Hash>yobeSNEX6cCT3z7ZJQaJ3A4Hcjc=</Hash><Pid>73931-640-4763681-57237</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>181D54CC89B2500</Val><Hash>hTm9gEz9nDeW+ZLWmIliP5XDL7E=</Hash><Pid>72077-640-5461831-55478</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>181D54CC89B2500</Val><Hash>hTm9gEz9nDeW+ZLWmIliP5XDL7E=</Hash><Pid>72085-640-5461831-55523</Pid><PidType>14</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>B9162C6CDD5E5AE</Val><Hash>gdJdr43yyWfGYqWmCLHKQlGlmMw=</Hash><Pid>81606-OEM-6472754-02047</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Monday, February 18, 2008 4:27 PM
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    Hi Stephen

     

    I followed your instructions above and can now validate successfully to Windows.

     

    The Windows update process then told me there were 36 updates for me, which it duly downloaded, but on completion of the download it could not install the softare updates.

     

    The failed updates are as follows: -

     

    Security Update for Windows XP (KB888113)
    Update for Windows XP (KB887742)
    Security Update for Windows XP (KB885250)
    Security Update for Windows XP (KB899588)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB899589)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB911280)
    Security Update for Windows XP (KB917159)
    Security Update for Windows XP (KB921883)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB922819)
    Cumulative Security Update for Outlook Express for Windows XP (KB923694)
    Security Update for Internet Explorer 7 for Windows XP (KB929969)
    Update for Windows XP (KB929338)
    Update for Windows Media Format 11 SDK for Windows XP (KB929399)
    Security Update for Windows XP (KB930178)
    Update for Windows XP (KB935448)
    Update for Windows XP (KB930916)
    Security Update for Windows Media Player 11 for Windows XP (KB936782)
    Update for Windows XP (KB933360)
    Update for Windows Media Player 11 for Windows XP (KB939683)
    Microsoft .NET Framework 3.0 Service Pack 1 (KB929300)
    Microsoft .NET Framework 2.0 Service Pack 1 (KB110806)
    Cumulative Security Update for Internet Explorer 7 for Windows XP (KB944533)
    Security Update for Windows XP (KB946026)
    Windows Malicious Software Removal Tool - February 2008 (KB890830)
    Security Update for Windows XP (KB943055)

     

    I think I need some more help.

     

    Thanks in anticipation

     

    RS01256

     

    Monday, February 18, 2008 4:59 PM
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    Hello RS01256,

     

    Have you tried rebooting and running Windows Update again to see if it will install the missed updates?  If you are still having issues after this then please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a FREE support request for Windows Update problem which you are experiencing.

    Monday, February 18, 2008 9:34 PM
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    I used the link given and this is the info that I got and I still don't know how to fix my problem. I am unable to complete downloads without starting and restarting the download. I am unable to complete the download at one time and sometimes unable to complete the download at all. I am not receiving an error message, it just quits progressing. The file seems to be continuing to download, but the time and file size does not progress. Here are the results from the Genuine Dignostic tool

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2DE3EDE7-81D2-4B43-BE15-87E90A7005D1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2DE3EDE7-81D2-4B43-BE15-87E90A7005D1}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1202660629-746137067-1060284298</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX150               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20011107000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>FC5A359F0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57610</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, March 6, 2008 3:00 PM
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    Hello Kryss,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to the Discussions in Windows XP General Forum newsgroups here:

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Thursday, March 6, 2008 4:38 PM
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    Hello Kryss,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:

    Office Status: 114 Blocked VLK 2.

    We are sorry to hear about the problem your currently experiencing. Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Reporting piracy will assist in stopping unscrupulous business practices.  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     
    Thank you,
    Matt Prall, MS
    WGA Forum Manager
    Thursday, March 6, 2008 4:39 PM