Hi All,
I just setup my OCS 2007 R2 environment. I have OCS 2007 R2 Front End server (OCSFNTED.domaincorp.com), Mediation server (OCSMEDTN.domaincorp.com) that is connected to an AudioCodes MG1000 gateway (MEDIANT1.domaincorp.com) and connected to an E1R2, and a Consolidated Edge server (OCSEDGE).
I got everything working fine—for about 2 weeks now. I have Enterprise Voice enabled users. All inbound/outbound call scenarios to PSTN were working until now. When I checked my OC 2007 R2 event logs in my client laptop, I got this error...
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A SIP request made by Communicator failed in an unexpected manner (status code 80ef0194). More information is contained in the following technical data:
RequestUri: sip:<Tel URI>@domain.com.ph;user=phone
From: sip:surname.firstname@domain.com.ph;tag=c09e50cd21
To: sip: <Tel URI>@domain.com.ph;user=phone;tag=663efd74d
Call-ID: 4dd38a6132c3491a9737894f2c1d02e4
Content-type: application/sdp;call-type=audiovideo
(null)
Response Data:
101 Progress Report
ms-diagnostics: 12006;reason="Trying next hop";source="OCSFNTED.domaincorp.com";PhoneUsage="CN={0E7B89F2-39A0-4B50-867E-CC987695574E},CN=Phone Route Usages,CN=RTC Service,CN=Services,CN=Configuration,DC=domaincorp,DC=com";PhoneRoute="Makati-T1 Local";Gateway="OCSMEDTN.domaincorp.com:5061";appName="OutboundRouting"
183 Session Progress
404 Not Found
Ms-diagnostics: 10404;source="OCSMEDTN.domaincorp.com";reason="Gateway returned a SIP failure code";component="MediationServer";SipResponseCode="404";SipResponseText="Not Found";GatewayFqdn="MEDIANT1.domaincorp.com"
Resolution:
If this error continues to occur, please contact your network administrator. The network administrator can use a tool like winerror.exe from the Windows Resource Kit or lcserror.exe from the Office Communications Server Resource Kit in order to interpret any error codes listed above.
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I checked my front end server, and i got an error... its event id 46009...
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Log Name: Office Communications Server
Source: OCS Outbound Routing
Date: 3/6/2009 2:46:37 PM
Event ID: 46009
Task Category: (1038)
Level: Error
Keywords: Classic
User: N/A
Computer: OCSFNTED.domaincorp.com
Description:
An attempt to route to a gateway failed.
Could not route to Gateway OCSMEDTN.domaincorp.com:5061, the attempt failed with response code: Timeout.
Failure occurrences: 2, since 3/6/2009 2:46:07 PM.
Cause: A gateway failed to respond to a request within allotted time or was unable to route the request due to some error.
Resolution:
Check whether the specified gateway is up and is properly configured.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="OCS Outbound Routing" />
<EventID Qualifiers="50190">46009</EventID>
<Level>2</Level>
<Task>1038</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-06T06:46:37.000Z" />
<EventRecordID>108783</EventRecordID>
<Channel>Office Communications Server</Channel>
<Computer>OCSFNTED.domaincorp.com</Computer>
<Security />
</System>
<EventData>
<Data>OCSMEDTN.domaincorp.com:5061</Data>
<Data>Timeout</Data>
<Data>2</Data>
<Data>3/6/2009 2:46:07 PM</Data>
</EventData>
</Event>
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Then, I checked my mediation server, and I saw a bunch of errors. Its either Event ID 25045 or 25046.
Event ID 25045 is...
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Log Name: Office Communications Server
Source: OCS Mediation Server
Date: 3/5/2009 2:38:15 PM
Event ID: 25045
Task Category: (1030)
Level: Error
Keywords: Classic
User: N/A
Computer: OCSMEDTN.domaincorp.com
Description:
The Quality-Metric Agent cannot be contacted. Mediation server will keep trying; however additional failures will not be logged.
QoE Agent: OCSFNTED.domaincorp.com:5069
GRUU: sip:OCSFNTED.domaincorp.com@domaincorp.com;gruu;opaque=srvr:QoS:YJEl8-MQV0q98eBf2l2QLAAA
Cause: Either the Quality-Metric Agent is not running or unreachable.
Resolution:
Verify that Quality-Metric Agent is reachable from the computer running Office Communications Server.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="OCS Mediation Server" />
<EventID Qualifiers="50182">25045</EventID>
<Level>2</Level>
<Task>1030</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-05T06:38:15.000Z" />
<EventRecordID>751</EventRecordID>
<Channel>Office Communications Server</Channel>
<Computer>OCSMEDTN.domaincorp.com</Computer>
<Security />
</System>
<EventData>
<Data>OCSFNTED.domaincorp.com:5069</Data>
<Data>sip:OCSFNTED.domaincorp.com@domaincorp.com;gruu;opaque=srvr:QoS:YJEl8-MQV0q98eBf2l2QLAAA</Data>
</EventData>
</Event>
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Event ID 25046 is...
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Log Name: Office Communications Server
Source: OCS Mediation Server
Date: 3/5/2009 2:38:15 PM
Event ID: 25046
Task Category: (1030)
Level: Error
Keywords: Classic
User: N/A
Computer: OCSMEDTN.domaincorp.com
Description:
The Quality-Metric Agent returned invalid response. The Quality metric reports are not sent.
Response Code: 504
Response Text: Server time-out
QoE Agent: OCSFNTED.domaincorp.com:5069
GRUU: sip:OCSFNTED.domaincorp.com@domaincorp.com;gruu;opaque=srvr:QoS:YJEl8-MQV0q98eBf2l2QLAAA
Diagnostic Code: 1007
Diagnostic Source: OCSFNTED.domaincorp.com
Diagnostic Reason: Temporarily cannot route
Cause: Either the Quality-Metric Agent is not running or unreachable.
Resolution:
Verify that Quality-Metric Agent is reachable from the computer running Office Communications Server. The response text and Diagnostic information may also indicate a configuration issue.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="OCS Mediation Server" />
<EventID Qualifiers="50182">25046</EventID>
<Level>2</Level>
<Task>1030</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-05T06:38:15.000Z" />
<EventRecordID>750</EventRecordID>
<Channel>Office Communications Server</Channel>
<Computer>OCSMEDTN.domaincorp.com</Computer>
<Security />
</System>
<EventData>
<Data>504</Data>
<Data>Server time-out</Data>
<Data>OCSFNTED.domaincorp.com:5069</Data>
<Data>sip:OCSFNTED.domaincorp.com@domaincorp.com;gruu;opaque=srvr:QoS:YJEl8-MQV0q98eBf2l2QLAAA</Data>
<Data>1007</Data>
<Data>OCSFNTED.domaincorp.com</Data>
<Data>Temporarily cannot route</Data>
</EventData>
</Event>
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Then, I checked the logs of my AudioCodes MG1000 gateway. First, I enabled Message Logging. When I do outbound calls, I get this message...
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Log is Activated
1d:1h:5m:34s ( lgr_TrnkGrp)(85 ) !! [ERROR] #2:TrunkGroup::AllocateEndPoint- Can't find EndPoint for phone number 028581000
1d:1h:5m:34s ( lgr_psbrdif)(86 ) !! [ERROR] MotherBoard::GetEndPoint- Can't find EndPoint for Dest:028581000 Source:027939553 SourceIp:1cba460
1d:1h:5m:34s ( lgr_call)(87 ) !! [ERROR] Call::GetEndPoint- Can't find endpoint for phone number 028581000
1d:1h:5m:34s |CALL_END |-1 |0 |-1 |-1 |-1 |-1 |UNKNOWN |IP |0.0.0.0 |0.0.0.0 |0 |0 |0<AreaCode + 7 Digit # of Calling Party > |+<CountryCode + AreaCode +7 Digit # of Calling Party> |0 |0 |0<AreaCode + 7 Digit # of Called Party> |+<CountryCode + AreaCode + 7 Digit # of Called Party> |0 |N/A |255 |0.0.0.0 |0 |TEL |GWAPP_NO_ROUTE_TO_DESTINATION |0 |-1 |-1 |-1 |b8ed87f8-d68c-4173-a497-d21403d9b075 | | | |-1 |-1 |0 |0 |-1 |0 |0 | |0
1d:1h:5m:34s ( lgr_call)(89 ) ?? [WARNING] Call::PassEvToOtherSide m_EndPoint is NULL!!
1d:1h:5m:34s task GWAP, Un nested AcLockStart
1d:1h:5m:34s task GWAP, Mismatch preemption mode
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When I do inbound call from a PSTN user, no logs are generated. In the AudioCodes gateway. I already restarted all my servers and the services were all running.
What could have caused this sudden problem in my inbound/outbound PSTN calls? Is the error OCS server related? What is it?
