none
Windows 8 (OEM) no longer activates after RMA (motherboard replacement) RRS feed

  • Question

  • Dear Microsoft,

    My Razer blade was RMA'ed recently (motherboard replacement). OS was reinstalled using the recovery partition and now Windows activation no longer works because the hardware hash no longer matches the previous activation (prior to the RMA).

    Can someone please assist in re-activating my OS? Maybe unblock my product key so I can reactivate?

    Below is the result of the WGADiag tool. If you need some confirmation from Razer about the RMA, I will be glad to provide pictures. If this is the wrong forum/place for this, my apologies. I would appreciate it if you could please point me in the right direction.

    Thank you in advance.

    --------------------------------------------------------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation unsupported OS
    Validation Code: 6
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VTHM8-6VDRJ-MTB8Q
    Windows Product Key Hash: NYYRwnWKrOmWZ3R6YCv5KSZy0jw=
    Windows Product ID: 00258-61080-00001-AAOEM
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 6.3.9600.2.00010300.0.0.101
    ID: {8722B76B-73D9-4A22-9A55-3C047DBA0B65}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 8.1
    Architecture: 0x00000009
    Build lab: 9600.winblue_r9.150322-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\licdll.dll[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\oembios.bin[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\oembios.dat[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\oembios.sig[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8722B76B-73D9-4A22-9A55-3C047DBA0B65}</UGUID><Version>1.9.0027.0</Version><OS>6.3.9600.2.00010300.0.0.101</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MTB8Q</PKey><PID>00258-61080-00001-AAOEM</PID><PIDType>0</PIDType><SID>S-1-5-21-770609061-3424292720-1127121963</SID><SYSTEM><Manufacturer>Razer</Manufacturer><Model>Blade</Model></SYSTEM><BIOS><Manufacturer>RAZER</Manufacturer><Version>2.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20140728000000.000000+000</Date></BIOS><HWID>EDF80D00018400F4</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" Result="260"/><App Id="01" Version="10" Result="6312832"/><App Id="02" Version="10" Result="2"/><App Id="03" Version="10" Result="10"/><App Id="04" Version="10" Result="31"/><App Id="06" Version="10" Result="80"/><App Id="07" Version="10" Result="31"/><App Id="08" Version="10" Result="3"/><App Id="09" Version="10" Result="62"/><App Id="0C" Version="10" Result="20372224"/><App Id="0D" Version="10" Result="62"/><App Id="0F" Version="10" Result="34078782"/><App Id="10" Version="10" Result="3595008"/><App Id="11" Version="10" Result="6698676"/><App Id="13" Version="10" Result="1631303460"/><App Id="14" Version="10" Result="1674165486"/><App Id="15" Version="10" Result="1674165466"/><App Id="16" Version="10" Result="-1073741772"/><App Id="17" Version="10" Result="3599960"/><App Id="18" Version="10" Result="2004645024"/><App Id="19" Version="10" Result="344508062"/><App Id="1A" Version="10" Result="3595652"/><App Id="1B" Version="10" Result="62"/><App Id="1C" Version="10" Result="3595536"/><App Id="1D" Version="10" Result="2004330655"/><App Id="1E" Version="10" Result="6312840"/><App Id="1F" Version="10" Result="3595008"/><App Id="20" Version="10" Result="62"/><App Id="21" Version="10" Result="3596432"/><App Id="22" Version="10" Result="6271664"/><App Id="23" Version="10" Result="2004330782"/><App Id="24" Version="10" Result="568"/><App Id="25" Version="10" Result="3595008"/><App Id="26" Version="10" Result="2004330788"/><App Id="27" Version="10" Result="121580"/><App Id="29" Version="10" Result="34078782"/><App Id="2A" Version="10" Result="3595008"/><App Id="2B" Version="10" Result="3539006"/><App Id="2C" Version="10" Result="8"/><App Id="2E" Version="10" Result="6312840"/><App Id="2F" Version="10" Result="5898330"/><App Id="31" Version="10" Result="3595668"/><App Id="32" Version="10" Result="3595688"/><App Id="33" Version="10" Result="2"/><App Id="35" Version="10" Result="3801155"/><App Id="36" Version="10" Result="5701724"/><App Id="37" Version="10" Result="7209065"/><App Id="38" Version="10" Result="7274596"/><App Id="39" Version="10" Result="7536759"/><App Id="3A" Version="10" Result="7536732"/><App Id="3B" Version="10" Result="7536761"/><App Id="3C" Version="10" Result="6619252"/><App Id="3D" Version="10" Result="3342445"/><App Id="3E" Version="10" Result="6029362"/><App Id="3F" Version="10" Result="4653143"/><App Id="40" Version="10" Result="5505089"/><App Id="41" Version="10" Result="7536741"/><App Id="42" Version="10" Result="3014772"/><App Id="43" Version="10" Result="6357091"/><App Id="44" Version="10" Result="98"/><App Id="B8" Version="10" Result="1674165450"/><App Id="B9" Version="10" Result="3595584"/><App Id="BA" Version="10" Result="2004474403"/><App Id="BB" Version="10" Result="3596432"/><App Id="BC" Version="10" Result="-1073741809"/><App Id="BF" Version="10" Result="11"/><App Id="C0" Version="10" Result="6214056"/><App Id="C1" Version="10" Result="1674165034"/><App Id="C2" Version="10" Result="3596432"/><App Id="C3" Version="10" Result="-1073741809"/><App Id="C5" Version="10" Result="720943"/><App Id="C6" Version="10" Result="3595568"/><App Id="C8" Version="10" Result="3599960"/><App Id="C9" Version="10" Result="2004645024"/><App Id="CA" Version="10" Result="344471606"/><App Id="CB" Version="10" Result="-2"/><App Id="CC" Version="10" Result="3596360"/><App Id="CD" Version="10" Result="1969615084"/><App Id="CE" Version="10" Result="2"/><App Id="CF" Version="10" Result="3595660"/><App Id="D0" Version="10" Result="2004320740"/><App Id="D1" Version="10" Result="3595748"/><App Id="D2" Version="10" Result="3672916"/><App Id="D3" Version="10" Result="3672892"/><App Id="D4" Version="10" Result="3595876"/><App Id="D5" Version="10" Result="3672848"/><App Id="D6" Version="10" Result="3672892"/><App Id="D8" Version="10" Result="3595776"/><App Id="D9" Version="10" Result="3595700"/><App Id="DA" Version="10" Result="2004320693"/><App Id="DB" Version="10" Result="3595764"/><App Id="DC" Version="10" Result="3604732"/><App Id="DD" Version="10" Result="9"/><App Id="DE" Version="10" Result="3604480"/><App Id="E1" Version="10" Result="2004322348"/><App Id="E2" Version="10" Result="3595936"/><App Id="E3" Version="10" Result="3610444"/><App Id="E4" Version="10" Result="3612324"/><App Id="E5" Version="10" Result="3610584"/><App Id="E6" Version="10" Result="1"/><App Id="E7" Version="10" Result="16"/><App Id="E8" Version="10" Result="2004320544"/><App Id="E9" Version="10" Result="1952"/><App Id="EB" Version="10" Result="3595876"/><App Id="EC" Version="10" Result="3596020"/><App Id="ED" Version="10" Result="16899632"/><App Id="EE" Version="10" Result="-194488364"/><App Id="EF" Version="10" Result="380"/><App Id="F0" Version="10" Result="2"/><App Id="F1" Version="10" Result="236"/><App Id="F2" Version="10" Result="2"/><App Id="F4" Version="10" Result="1674164342"/><App Id="F5" Version="10" Result="3595892"/><App Id="F6" Version="10" Result="2004321778"/><App Id="F7" Version="10" Result="3596020"/><App Id="F8" Version="10" Result="3595936"/><App Id="F9" Version="10" Result="3595880"/><App Id="FA" Version="10" Result="3595876"/><App Id="FB" Version="10" Result="3595836"/><App Id="FC" Version="10" Result="3595824"/><App Id="FD" Version="10" Result="3596236"/><App Id="FE" Version="10" Result="3596120"/><App Id="FF" Version="10" Result="2004321951"/><App Id="00" Version="11" Result="3596020"/><App Id="01" Version="11" Result="1952"/><App Id="04" Version="11" Result="3610444"/><App Id="06" Version="11" Result="24"/><App Id="07" Version="11" Result="3"/><App Id="09" Version="11" Result="2"/><App Id="0A" Version="11" Result="3"/><App Id="0B" Version="11" Result="2"/><App Id="0C" Version="11" Result="2133835776"/><App Id="0D" Version="11" Result="2133803008"/><App Id="0E" Version="11" Result="-194488364"/><App Id="0F" Version="11" Result="1"/><App Id="10" Version="11" Result="1674164314"/><App Id="12" Version="11" Result="3596084"/><App Id="13" Version="11" Result="2004323728"/><App Id="14" Version="11" Result="3"/><App Id="16" Version="11" Result="2"/><App Id="17" Version="11" Result="3596020"/><App Id="18" Version="11" Result="3595936"/><App Id="19" Version="11" Result="3596628"/><App Id="1B" Version="11" Result="2004323829"/><App Id="1D" Version="11" Result="64"/><App Id="2D" Version="11" Result="9"/><App Id="2F" Version="11" Result="3596168"/><App Id="30" Version="11" Result="3597348"/><App Id="31" Version="11" Result="-1073741515"/><App Id="32" Version="11" Result="3596612"/><App Id="33" Version="11" Result="6285528"/><App Id="38" Version="11" Result="3596612"/><App Id="3B" Version="11" Result="108"/><App Id="3C" Version="11" Result="-1073741515"/><App Id="3D" Version="11" Result="2005073408"/><App Id="3E" Version="11" Result="6039636"/><App Id="42" Version="11" Result="3596140"/><App Id="43" Version="11" Result="2004322674"/><App Id="44" Version="11" Result="2005071648"/><App Id="45" Version="11" Result="2004322449"/><App Id="46" Version="11" Result="1674164486"/><App Id="4A" Version="11" Result="6039744"/><App Id="4B" Version="11" Result="3596100"/><App Id="4D" Version="11" Result="3596928"/><App Id="4E" Version="11" Result="2004645024"/><App Id="4F" Version="11" Result="344518382"/><Ap

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070424

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAAAAQABAAIAAQACAAAAAwABAAEAln3stZDnAM6OaVC3EAJOhHo5PuRQf2rwyPY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      FACP   ALASKA  A M I
      APIC   ALASKA  A M I
      DMAR   INTEL   HSW
      HPET   ALASKA  A M I
      FPDT   ALASKA  A M I
      MCFG   ALASKA  A M I
      ASF!   INTEL    HCG
      SSDT   INTEL  sensrhub
      SSDT   INTEL  sensrhub
      SSDT   INTEL  sensrhub
      SSDT   INTEL  sensrhub
      SSDT   INTEL  sensrhub
      SSDT   INTEL  sensrhub
      BGRT   ALASKA  A M I
      SSDT   INTEL  sensrhub

    Saturday, August 1, 2015 8:12 AM

Answers