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Accessing OneCare

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Every time I attempt to open Live OneCare to activate my account and go through the initial setup, an error message pops up saying "Windows Live OneCare has encountered a problem and needs to close. We are sorry for the invonvenience." I have uninstalled and reinstalled the program, sent multiple error reports, and done everything else I can think of.

Any help?

Monday, October 6, 2008 5:49 AM

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Follow the steps in this thread: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3771160&SiteID=2

If that fails to correct the problem then uninstall OneCare, download this cleanup tool to your desktop and run it (in Vista right-click and “Run as Administrator”), and then reinstall: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

If that doesn’t help, then please contact OneCare Support: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

GreginMich

Monday, October 6, 2008 1:58 PM