Validated OK, but message on ToolBar

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  Hi Juan,

   

  You can try this to see if the message can go away.

   

   

  1. Log on to the computer by using an Administrator user account.
  2. Start Microsoft Windows Explorer.
  3. On the "Tools" menu, click "Folder Options".
  4. Click the "View" tab.
  5. Under "Hidden files and folders", click "Show hidden files and folders".
  6. Click to clear the "Hide extensions for known file types" check box, and then click "OK".
  7. Open the following folder and we will find the file named "data.dat"

   

  C:\Documents and Settings\All Users\Application Data\Office Genuine Advantage\data

   

  8. Find the file named "data.dat", right-click it and then click "Properties".
  9. In the "General" tab, Attributes section, clear the "Read-only" check box
  10. Click the "Security" tab.
  11. Click "Advanced".
  12. Click the "Permissions" tab.
  13. Click to select "Everyone" in the Permission entries list, and then click "Edit".
  14. Click to select the "Full Control" check box.
  15. Click "OK" three times.

  • Unmarked as answer by Juan Segura Thursday, October 8, 2009 11:37 AM

  Tuesday, June 10, 2008 4:30 AM
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  Thanks for your response.

   

  I make it so, and re-validated Office. The MGADiag says all is genuine (note that I installed Office 2007 too), but in the two Office (2003 and 2007) I still having the annoying Toolbar.

   

  Also I see that the data.dat file grows from 0 to 3.3KBytes.

   

  Best regards!

   

  I paste the WGADiag:

   

  Diagnostic Report (1.7.0095.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x0
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-T3MP2-BF8RC-3Y26T
  Windows Product Key Hash: MAcclKtxKzkK1Z+5rbP+Q1ryRaM=
  Windows Product ID: 89576-OEM-7202021-03236
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.0.6001.2.00010100.1.0.006
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {46C4FE67-2FEB-4576-BB26-8D06C276712A}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.69.2
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Business
  Architecture: 0x00000000
  Build lab: 6001.longhorn_rtm.080118-1840
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80004005
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: 114
  Version: 1.7.102.0
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Professional Edition 2003 - 100 Genuine
  Microsoft Office SharePoint Designer 2007 - 100 Genuine
  Microsoft Office Project Professional 2007 - 100 Genuine
  Microsoft Office Visio Professional 2007 - 100 Genuine
  Microsoft Office Ultimate 2007 - 100 Genuine
  OGA Version: Registered, 1.6.28.0
  Signed By: Microsoft
  Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{46C4FE67-2FEB-4576-BB26-8D06C276712A}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3Y26T</PKey><PID>89576-OEM-7202021-03236</PID><PIDType>8</PIDType><SID>S-1-5-21-693832524-2257901868-4067989752</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR29XN_B</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1100Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20071018000000.000000+000</Date></BIOS><HWID>38313507018400FA</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7D92C87074D6DD4</Val><Hash>O3rvQrkDtF0uxkT9EOxEJ4kxIZU=</Hash><Pid>73020-746-3645442-57609</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89394-707-4159871-63021</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63016</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63622</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>AA918E7930E06BA</Val><Hash>p49ydRflCcdBWDl3YOTbpOKIPtQ=</Hash><Pid>81608-861-5186611-65645</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="17" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

   

   

  • Unmarked as answer by Juan Segura Thursday, October 8, 2009 11:37 AM

  Tuesday, June 10, 2008 10:02 AM
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  Juan Segura,

   

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Professional Edition 2003 - 100 Genuine
  Microsoft Office SharePoint Designer 2007 - 100 Genuine
  Microsoft Office Project Professional 2007 - 100 Genuine
  Microsoft Office Visio Professional 2007 - 100 Genuine
  Microsoft Office Ultimate 2007 - 100 Genuine
  

  All of the above passes as genuine, however, try to run the tool for checking settings on Internet Explorer

  here at http://www.microsoft.com/genuine/diag/.

   

   

  Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

   

  Lori MS

  Tuesday, June 10, 2008 4:28 PM
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  Hello:

   

  I activated the administrator user and run the tool from the web. With the administrator user I don't have the toolbar, but with my usual user (with administrator right) the toolbar remains.

   

  Maybe I delete the user and create another one or open a support incident, when I have more time to lose. But this dissapoint me so mutch.

   

  Thanks for your time, and sorry, another time, for my bad English!

   

  Wednesday, June 11, 2008 12:21 PM
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  The problem has solved creating another user's profile in my computer.

  ---

  Un saludo! Juan Segura

  • Marked as answer by Juan Segura Thursday, October 8, 2009 11:37 AM

  Thursday, October 8, 2009 11:37 AM