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    If a user chooses the mail option and then decides to use the im option instead (because mail isn't working for example), there is no back button to get back to the main screen. It is not intuitive to click start a new session when there is a forward button on the screen.
    Thursday, May 10, 2007 8:51 PM

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    Hello helsby,

    Thank you for using SharedView.  I will ensure this is logged in our database as a suggestion.  Have a nice afternoon.

    Thursday, May 10, 2007 9:17 PM