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Windows 7 Ultimate suspected MSDN key RRS feed

  • Question

  • Hi there - I purchased a copy of Windows 7 Ultimate through an eBay seller; as I work in IT I researched the seller's feedback beforehand and the product listing seemed genuine.  The product appeared genuine on arrival but I suspected that it might be a high-quality fake with an MSDN product key.  A freeware 3rd-party key-checking utility suggested that this was correct, but eBay has requested written confirmation from the manufacturer that the product is not genuine before they can issue a refund (communication with the seller has broken down and he is no longer a registered seller on the site either - not the actions of an innocent party).  To that end, could a Microsoft representative confirm that this is an MSDN license from the following MGADiag output (I suspect that it is, with the *-068-* product ID)?  Many thanks.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-23CD6-VVVTX-997C8
    Windows Product Key Hash: 9tywR3ryt/3DHnvREFRyoXXb+2Y=
    Windows Product ID: 00426-068-0899466-86707
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {48B7E224-29BE-409A-9B0E-4F424182C86C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5471BBF6-7142-4A8F-B70B-9795808BD1CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-997C8</PKey><PID>00426-068-0899466-86707</PID><PIDType>5</PIDType><SID>S-1-5-21-2077441199-582550131-3056492581</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K Premium</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1101   </Version><SMBIOSVersion major="2" minor="4"/><Date>20081217000000.000000+000</Date></BIOS><HWID>24BB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>7F4C2B461837078</Val><Hash>W0m2DwI4Eq1BggbDyl3g0C48uRg=</Hash><Pid>70141-060-4423474-56498</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-089946-00-2057-7600.0000-2802010
    Installation ID: 014845159342383606975631260230952135966940870873464251
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 997C8
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 07/10/2010 10:30:40

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:20:2010 21:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAIAAgABAAIAAgABAAAAAwABAAEAJJQGIWSIp3QKgAiFQH88XAQnje/8nKKh/hGAIh8UTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      OEMB            A_M_I_        AMI_OEM
      OSFR            A_M_I_        OEMOSFR

    Thursday, October 7, 2010 9:36 AM

Answers

All replies

  • Not an MS employee - but it'll be a few hours yet before the MS folks come online.

    In hee meantime, I can confirm that as you suspected the Key in use in this installation is an MSDN-type key.

    I'd start the ball rolling in claiming a refund now, if I was you! - eBay should know better than to have to request this type of confirmation, simply forwarding them a copy of the MGADiag report should be sufficient.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, October 7, 2010 11:29 AM
    Moderator
  • I can confirm that it is an MSDN key.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by chandrila Thursday, October 7, 2010 8:54 PM
    Thursday, October 7, 2010 8:45 PM
    Moderator
  • Hi chandrila,

    Sorry to revive this thread, but I need to ask if eBay/PayPal will accept forum threads like this as proof enough to issue a refund?

    I'm helping a few others with the same problem, & would like to know one way or the other.

    Another thing I'd like to know is: how long after the initial transaction are you trying to get a refund?

    Thanks very much :-)

    Monday, October 11, 2010 9:06 AM
  • "TG-at-MSForums" wrote in message news:93267d9d-7eef-4707-8b76-dd0646bbe739...

    Hi chandrila,

    Sorry to revive this thread, but I need to ask if eBay will accept forum threads like this as proof enough to issue a refund?

    I'm helping a few others with the same problem, & would like to know one way or the other.

    Thanks very much :-)


    eBay have done so in the past, as have PayPal. Their policies on this are not published, and may change. Currently it seems that they require confirmation from an MS employee rather than an ordinary helper like me - although if they had any sense they could use an MGADiag report themselves in most cases, without the need for forum intervention.
    If you post your MGADiag report here (each report in its own NEW thread) then a helper will usually respond with in a couple of hours - an 'official' MS response may take longer, as the guys who work these forums work office hours in Redmond time.
    HTH
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 11, 2010 9:19 AM
    Moderator
  • Hi there - at the moment I'm waiting on Customer Support to make a final decision on the case.  I was told over the phone that a forum post like this one with a response from a MS engineer would suffice, so hopefully they'll honour that.  I'd also told them that I didn't want to return the item to the seller as he could then just sell it on again; I'd rather send it to the MS anti-piracy team or destroy it.  The fact that the seller is no longer registered on eBay and communication has ceased doesn't engender me to returning the item to him either.

    I opened the case a couple of days after receiving the item and escalated the case to Customer Support after the seller stopped responding through the Resolution Centre.  At the moment the case is still open and it's still within the 45 day window.

    I hope that helps.

    Monday, October 11, 2010 9:27 AM
  • Thanks very much chandrila & Noel for the info & tips - I will pass them on.

    The buyers I'm helping purchased their fake copies several months ago (way past the 45-day window), so I don't know if they (eBay/PayPal) will still consider their claims. After all a fake is a FAKE, & I guess it's better than doing nothing at all.

    So far I've been suggesting returning their fakes to Microsoft as they may be entitled to a free complimentary copy, but I now think this should only be as a last resort & isn't guaranteed anyway.

    EDIT: The buyers are indeed from the UK

    A successful claim has been reported: http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/b165f5d3-1079-4e7e-a724-e33df028e273

    So there is hope yet.

     

    Monday, October 11, 2010 9:40 AM
  • "TG-at-MSForums" wrote in message news:41617f84-09e7-40b3-b228-de5d8fc7b995...

    Thanks very much chandrila & Noel for the info & tips - I will pass them on.

    The buyers I'm helping purchased their fake copies several months ago (way past the 45-day window), so I don't know if they (eBay/PayPal) will still consider their claims. After all a fake is a FAKE, & I guess it's better than doing nothing at all.

    So far I've been suggesting returning their fakes to Microsoft as they may be entitled to a free complimentary copy, but I now think this should only be as a last resort & isn't guaranteed anyway.

     

     


    The only country that I know of that currently operates a complementary replacement scheme for Windows 7 (as opposed to Office) is the UK - anywhere else, I suspect that pirate copies sent into MS may drop into a black hole and be investigated but not replaced. If you know any different, please let us know!
    It's highly unlikely that eBay/PayPal will take any action outside the 45-day limit (other than perhaps to ban the vendor - which has almost no effect on their activities, as they will have already set up alternative accounts to operate from). If they were to do that, they could open the flood-gates to hundreds of thousands of similar cases.
    Best recourse is possibly to legal enforcement - please read the Blocked Keys sticky and the Buying Safely Online sticky at the head of this forum's threadlist for more advice.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 11, 2010 10:30 AM
    Moderator