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Product Key Invalid For Activation after 4 and 8 months!!!!! RRS feed

  • Question

  •  

    Hello,

    I bought a Dell computer with Windows vista. After 4 months the computer went in safe mode and asked for an activation key. I used the key on the sticker and it didn't work.

    I contacted Dell and they told me to wipe out my hard disk and reinstall it from scratch using the OEM CD that came with the computer.

    I did it (in June) and now (November) I have the same problem.

    I cannot do anything but access the web. I do not have access to Start menu either.

    The message error says the activation key is wrong.

    I did not upgrade anything beside using the automatic windows upgrade.

     

    I just run the MS genuine advantage diagnostic tool and here is the result:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8598176E-B3F2-4B8B-9854-2649458CF374}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8598176E-B3F2-4B8B-9854-2649458CF374}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2434128191-3972341080-1480172492</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20061218000000.000000+000</Date></BIOS><HWID>06313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>23F942A22623870</Val><Hash>IOuWbspzkB0khWVNJKM5bbkV/eU=</Hash><Pid>70141-056-3467787-56898</Pid><PidType>1</PidType></Product><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Monday, November 19, 2007 1:39 AM

Answers

  • Hello,

    this is the result of the command.

    It didn't work.

    I log off and rebootted twice and still I was in validation windows.

    After the second reboot I tried again the key on the sticker and it gave me again the error "key invalid,

    error code 0xC004F050

     

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\l
    icensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    C:\Windows\System32\slmgr.vbs(303, 9) (null): 0xC004E017


    C:\Windows\system32>

     

    Thank you

    Thursday, November 22, 2007 3:58 AM
  • Hi JenniferFish,

     

      I suggest creating a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, November 27, 2007 8:34 PM

All replies

  • Hello,

     

    Please follow the below steps and inform me if the issue was resolved:

     

    (If you access to the start button)

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    (If you Do Not access to the start button)

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    • Proposed as answer by haaslkjdf Monday, October 27, 2008 11:56 PM
    Wednesday, November 21, 2007 12:38 AM
  • Hello,

    this is the result of the command.

    It didn't work.

    I log off and rebootted twice and still I was in validation windows.

    After the second reboot I tried again the key on the sticker and it gave me again the error "key invalid,

    error code 0xC004F050

     

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\l
    icensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    C:\Windows\System32\slmgr.vbs(303, 9) (null): 0xC004E017


    C:\Windows\system32>

     

    Thank you

    Thursday, November 22, 2007 3:58 AM
  • Hi JenniferFish,

     

      I suggest creating a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, November 27, 2007 8:34 PM
  • Hello,

    I used the same command on a test win 2k8 server tha I was having issues with. Thank you as it has resolved the issue.

    I am very reluctant to execute this in our production environment though, could you please breakdown and explain what each part of the command is doing? I just want to make sure there are no security risks caused by this command.

    Regards,

    Glenn
    Monday, October 27, 2008 11:56 PM