Hi,
So I bought a Compaq Presario F558US Notebook a couple weeks ago. Activated it on the first night without realizing that I hadn't used to upgrade CD to Vista Premium. Upgraded the next day and everything turned out fine.
Then a few days ago I started getting a message stating that I had not activated Windows and needed to do so in 18 days. I retyped my Product Key from the sticker on the bottom of the laptop and suddenly it's now invalid. I called the 866-740-1256 and read off all 9 sets of digits and still it's invalid.
After I held on the line and waited for a live rep. I explained my problem to the first woman who came on and she said her computer was updating itself and couldn't help me, but that she would transfer me to the "Product Activation Dept.".
The second person I explained this to said I was talking to General Customer Service and Product Activation and transferred me again.
The third person I spoke with offered no advice outside of calling 866-740-1256. When I realized that was the number I originally called (and explained that to him) he seemed confused and just told me to call again.
Can anyone please help? I've also tried the
Validate Windows online thing at
www.microsoft.com/genuine and it validated without any problems.Diagnostics below:
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Windows Product Key: *****-*****-D8VY8-RGYMH-WK6YP
Windows Product Key Hash: X+2zmzz4/FGxjT4V+NU5uJwscdU=
Windows Product ID: 89578-OEM-7217065-45602
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: 6ad3ca11-1d39-4691-87de-54de90e2ec31
Is Admin: No
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 104 Unknown PID
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>6ad3ca11-1d39-4691-87de-54de90e2ec31</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-WK6YP</PKey><PID>89578-OEM-7217065-45602</PID><PIDType>8</PIDType><SID>S-1-5-21-3653741455-2604692085-3017060712</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario F500 (RZ340UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.04 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070118000000.000000+000</Date></BIOS><HWID>FA213F07018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData> <Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>
