Vista Home Premium Not Activating RRS feed

  • Question

  • Hi,

    So I bought a Compaq Presario F558US Notebook a couple weeks ago. Activated it on the first night without realizing that I hadn't used to upgrade CD to Vista Premium. Upgraded the next day and everything turned out fine.

    Then a few days ago I started getting a message stating that I had not activated Windows and needed to do so in 18 days. I retyped my Product Key from the sticker on the bottom of the laptop and suddenly it's now invalid. I called the 866-740-1256 and read off all 9 sets of digits and still it's invalid.

    After I held on the line and waited for a live rep. I explained my problem to the first woman who came on and she said her computer was updating itself and couldn't help me, but that she would transfer me to the "Product Activation Dept.".

    The second person I explained this to said I was talking to General Customer Service and Product Activation and transferred me again.

    The third person I spoke with offered no advice outside of calling 866-740-1256. When I realized that was the number I originally called (and explained that to him) he seemed confused and just told me to call again.

    Can anyone please help? I've also tried the Validate Windows online thing at www.microsoft.com/genuine and it validated without any problems.

    Diagnostics below:
    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-D8VY8-RGYMH-WK6YP
    Windows Product Key Hash: X+2zmzz4/FGxjT4V+NU5uJwscdU=
    Windows Product ID: 89578-OEM-7217065-45602
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 6ad3ca11-1d39-4691-87de-54de90e2ec31
    Is Admin: No
    Registry: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6ad3ca11-1d39-4691-87de-54de90e2ec31</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-WK6YP</PKey><PID>89578-OEM-7217065-45602</PID><PIDType>8</PIDType><SID>S-1-5-21-3653741455-2604692085-3017060712</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario F500 (RZ340UA#ABA)       </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.04    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070118000000.000000+000</Date></BIOS><HWID>FA213F07018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData>      <Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Tuesday, June 26, 2007 12:27 AM


All replies

  • Please clarify what you mean by " Activated it on the first night without realizing that I hadn't used to upgrade CD to Vista Premium".
    Tuesday, June 26, 2007 2:36 AM
  • Sorry, I just meant that I activated first with the product key that's on the bottom of the laptop and then used the CD to upgrade to Premium. I wasn't sure if I was going out of order.
    Tuesday, June 26, 2007 2:53 AM
  • Did you purchase a license for the upgrade to Windows Vista Home Premium?  The product key affixed to your PC is only valid for the Windows Vista operating system it originally came with.  Please see the following:  http://windowshelp.microsoft.com/Windows/en-US/Help/37070041-1b90-4433-be0c-ab2855841b981033.mspx
    Tuesday, June 26, 2007 3:24 AM
  • That's what I thought at first. But on the product key sticker on it says "Windows Vista Home Premium OEMAct". Even the description of the notebook on Circuit City's website (where I bought it) from says it comes with it...or does that not matter?

    <a href="http://www.circuitcity.com/ssm/Customer-reviews-for-Compaq-Presario-15-4-Widescreen-Notebook-PC-F558US/sem/rpsm/oid/179768/pageno/2/sortby/1/order/D/rpem/ccd/productDetailReview.do#tabs">Link for Notebook I purchased</a>
    Tuesday, June 26, 2007 4:46 AM
  • Because this forum is dedicated to validation issues, you’ll need to contact outside support for the expertise necessary to troubleshoot your activation issue.  You can do so by posting or searching in the Vista pubic newsgroups, found here: http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx or by following this link to Product Support Services: http://support.microsoft.com/oas/default.aspx?gprid=11732.  Microsoft has a 90 day free support period that starts on the day you first acquire Vista.  Since you bought your computer pre-installed with Vista by Compaq, you’ll need to contact them for further support. Thanks!

    Tuesday, June 26, 2007 5:41 PM