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Install issue RRS feed

  • Question

  • I had a trial version that expired yesterday so I purchased a one year subscription. As I was working on installing it, it said that had One Care on my PC already and I needed to uninstall it. So I uninstalled it and in the process it restarted my computer to complete the uninstall. Now I can't find One Care anywhere in order to install it.

     

    Wednesday, December 3, 2008 9:07 PM

Answers

  • Go http://onecare.live.com to download and install the trial once again. You did not need to uninstall, you simply needed to activate with the LiveID for your subscription as the trial and the subscribed software are one and the same.

    Once you've reinstalled, open OneCare, click Subscribe and sign in with the LiveID that you used to purchase your subscription with.

    -steve

    Thursday, December 4, 2008 12:28 PM
    Moderator