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Case Entity RRS feed

  • Question

  • Hi

     In case entity reactive the Tickets only give the permission to SalesManager role?

    How can i set permission? other users it should be disable..


    Rammohan

    Thursday, April 19, 2012 4:30 AM

Answers

  • It is working at my end.

    I have downloaded it. Please share any of your email addresses, i can fwd you the same.  


    Thanks, Ankit Shah


    Inkey Solutions, India.
    Microsoft Certified Business Management Solutions Professionals
    http://www.inkeysolutions.com/MicrosoftDynamicsCRM.html

    Thursday, April 19, 2012 7:01 AM

All replies

  • Could you please elaborate?

    You could configure the security roles from setting - administration area


    Thanks, Ankit Shah


    Inkey Solutions, India.
    Microsoft Certified Business Management Solutions Professionals
    http://www.inkeysolutions.com/MicrosoftDynamicsCRM.html


    Thursday, April 19, 2012 6:08 AM
  • Hi

    In case entity we create the ticket.. finally relosve it the ticket.

     after that Reactive icon will enable in ribbon position...

    that reactive icon should enable only particular role.. i don't want enable that icon all roles..

    I have checked the roles in administration section  not able to find reactive entity  for setting the roles


    Rammohan

    Thursday, April 19, 2012 6:26 AM
  • Hello Rammohan,

    For this, I would suggest you to go with some JavaScript code on load of Case entity.

    You could identify the currently loggedin user's security role and can hide this Reactivate ribbon button.

    Regards,

    Ankit


    Thanks, Ankit Shah


    Inkey Solutions, India.
    Microsoft Certified Business Management Solutions Professionals
    http://www.inkeysolutions.com/MicrosoftDynamicsCRM.html

    Thursday, April 19, 2012 6:31 AM
  •  Any one can give an example to how to hide reactivate the ribbon button with userlogin and roles through java script?


    Rammohan

    Thursday, April 19, 2012 6:36 AM
  • Refer below link for complete solution

    http://dynamicscrm2011.wordpress.com/2011/05/19/ribbon-customization-part-11enabledisable-ribbon-button-based-on-security-role/

    entire source code

    https://skydrive.live.com/embedicon.aspx/Dynamics%20CRM%202011%20Files/Case%5E_0%5E_0%5E_1.zip?cid=29ee01e5c986863e&sc=documents


    Thanks, Ankit Shah


    Inkey Solutions, India.
    Microsoft Certified Business Management Solutions Professionals
    http://www.inkeysolutions.com/MicrosoftDynamicsCRM.html

    Thursday, April 19, 2012 6:42 AM
  • Source code link is not working

     can you paste code here.. where have to write the  call the functions etc...


    Rammohan

    Thursday, April 19, 2012 6:46 AM
  • It is working at my end.

    I have downloaded it. Please share any of your email addresses, i can fwd you the same.  


    Thanks, Ankit Shah


    Inkey Solutions, India.
    Microsoft Certified Business Management Solutions Professionals
    http://www.inkeysolutions.com/MicrosoftDynamicsCRM.html

    Thursday, April 19, 2012 7:01 AM
  • Hi Milan,

     Understand wht  issue am facing.. don't give links which have seen google..

    My requirement is:

    Once created the Case Tickets..

    after resolved issue... some  user feel case ticket is not resolve wht  end user expected way..

    all users don't want to be reactive the case.. only x person need to reactive remaining all guys no need to give permission..

     for this i have checked the roles.. there is no option to set the permission.. we have to write the javascript code  to handel this...

    if any one did give the solution how to handle it...

     pls don't post which you have google links give exact soultion .. if don't know don't post ..some one will help it out..


    Rammohan

    Thursday, April 19, 2012 7:05 AM
  • Hi anik,

     Pls send to  my id: ammiti.r@hcl.com


    Rammohan

    Thursday, April 19, 2012 7:07 AM