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Product Key Problems RRS feed

  • Question

  • Hi,

    I need some help. I am trying to do a XP SP2 upgrade for my existing Dell Dimension 4600C. It comes with SP1 installed. It comes with a product key that is different from the one obtained via diagnostic tool. I was able to get the full product key with the product key update tool and tried to use this key to do the upgrade but it returns an invalid key status.

    When this failed, I changed the product key with the update tool with the COA sticker on my Dell machine but could not complete the validation process for a genuine product key. Anyway,  I continued to do the SP2 upgrade and again it says the product key is invalid.

    And finally, I changed it back to the original product key and ran diagnostics and got the following result:



    My diagnostic report is as follows:

     _______________________________________________________________________

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.1.0.hom
    ID: {042752F2-6684-4785-A137-1DABB018A749}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-231-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-231-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{042752F2-6684-4785-A137-1DABB018A749}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010300.1.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1154680361-2119846581-928151433</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600C              </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20030721******.******+***</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>CCAF371701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIM4600C</model></SBID><OEM/><GANotification/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>90951374C4E40F6</Val><Hash>xac/WuWNDvNOlDn2oXmzKh0G2r4=</Hash><Pid>54186-640-0984275-17437</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B200:Dell Inc|1B200:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    ----------------------------------------------------------------------------------------------------------------------------

     

    What seem to be the problem and how can I do an upgrade to SP2 for my computer. Your help and assistance is much appreciated.

    Thank you

    KLLee


    Friday, January 30, 2009 5:44 PM

Answers

  • Hello Kllee,

     

    There is a small chance that if the files are corrupted beyond the point that you are unable to Validate, you may have to perform a repair install.  Just to be safe, I would recommend that you back-up your files (Example:  My Documents, Bookmarks/Favorites, email, etc). 

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums.

    Stephen


    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, February 2, 2009 7:35 PM
    Friday, January 30, 2009 10:48 PM