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Unable to Validate Windows XP despite owning a valid copy. RRS feed

  • Question

  • Is there anybody who could suggest how I can resolve a rather major issue.

     

    I purchased my computer three years ago with Windows XP already loaded on the system, and no XP CD provided.

     

    However in May 2006, my computer developed a problem and its c:\ drive had to be wiped, causing me to lose all files and also XP itself. I took the machine to a (now defunct) computer shop and it was repaired.

     

    As anyone would expect, when the computer was returned to me I was overjoyed. However, several months later, when I tried to update Windows Media Player I was confronted by a message informing me that I was not in posession of a Genuine Windows License.

     

    By this time I was unable to return to the shop, as they had closed - meaning that my only apparent option is to give Gates another hard earned £95.47. Surprisingly, I refuse to donate any more money to the corporation - as by necessity, rather than intention, I have been a Microsoft customer for well over a decade.

     

    As I paid a rather substanial amount for this machine, includng XP I consider it highly unreasonable that I am expected to pay again.

     

    I am still in possession of my original Product Key, and would be grateful of anyone who could offer any assistance in resolving the issue.

     

    Regards.

    Wednesday, July 4, 2007 4:52 PM

Answers

  • Another,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, July 4, 2007 4:54 PM
  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-VWDRK-KP2C2-9QFGW
    Windows Product Key Hash: +G3C9cjeAyuY3DAs1S6x23gAPec=
    Windows Product ID: 55274-640-0270311-23878
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {A2C28711-EEB6-42C9-BBA3-FA6ECE12B436}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A2C28711-EEB6-42C9-BBA3-FA6ECE12B436}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9QFGW</PKey><PID>55274-640-0270311-23878</PID><PIDType>1</PIDType><SID>S-1-5-21-1202660629-630328440-839522115</SID><SYSTEM><Manufacturer>Tiny Computers</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040908000000.000000+000</Date></BIOS><HWID>1746366F01844063</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57375</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    There is a Certificate of Authenticity on the machine. I own Windows XP Home Edition. Neither OEM Product or OEM Software is on the COA, however, there is a seperate badge beneath the COA with the manufacturer's name on. It is a 'Tiny' machine.

    Wednesday, July 4, 2007 5:12 PM
  • Another,

     

    Right now, your Tiny computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, VWDRK-KP2C2-9QFGW, you will see that at least eight other posters have submitted reports with that same blocked VLK.  Based on those posts, it would seem that the Product Key used on your computer originally belonged to the University of Pittsburgh.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Microsoft Office 2003 Professional installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  You may want to consider participating in the Office Genuine Offer program that provides well-discounted copies of Office to those like you who have been victims of Office piracy.  In any case, please uninstall the nongenuine installation of Microsoft Office 2003 Professional as soon as possible.

    Your Tiny computer is almost certainly still licensed to run the version of Windows that it came with new from Tiny, which would be XP Home since that is what is on the CoA.  If you still have the Recovery solution provided by Tiny at purchase (most likely recovery CDs), then you should back up and offload any valuable data then use the Recovery solution to remove the nongenuine XP Pro and install the genuine XP Home.

    If you do not have the Recovery CDs from Tiny, you might be able to acquire copies by searching online auction sites or perhaps this UK company may be able to assist:  http://www.gennersales.co.uk/recovery/Tiny.htm

    Another alternative is to use the genuine Microsoft hologrammed XP Home CDROM that comes with a systembuilder/OEM license for XP Home.  (Hologrammed CDs that come in Microsoft retail packages, and recovery CDs that come included with computers from other major manufacurers, will NOT work.)  This CD's setup will accept the Product Key printed on your CoA for installation, but will not automatially activate.  After installation, you would then do a telephonic activation per this MS KB article:  http://support.microsoft.com/kb/307890


     

    Wednesday, July 4, 2007 5:35 PM
  • I have the same problem with my validation. Since I wanted to install the latest version of internet explorer I get the message that my VLK is blocked. How could this happen?

     

    I get the following information when running the link:

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-4HGJ3-86WX8-DTP98
    Windows Product Key Hash: Ju8zRLl5H2fgkl7eUg/Xka2VIn8=
    Windows Product ID: 55679-642-5720957-23676
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: {5A718535-F19F-41E5-81B8-C278DA58AF89}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5A718535-F19F-41E5-81B8-C278DA58AF89}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DTP98</PKey><PID>55679-642-5720957-23676</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1563985344-1343024091</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>EasyNote</Model></SYSTEM><BIOS><Manufacturer>Insyde Software</Manufacturer><Version>R1.16 </Version><SMBIOSVersion major="2" minor="3"/><Date>20030910******.******+***</Date></BIOS><HWID>E9003707018400DE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280413-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional met FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54887-640-0000025-17745</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    There is a COA on the laptop. I have windows xp home edition (it says also 'NEC'). I don't find something about OEM, but there are some numbers and codes on the sticker where 'certification of Authenticity' is. I hope you can help me, because everytime when i start up my laptop I get the message and i really want the update of internet explorer.

     

    Thanks.

    Wednesday, July 4, 2007 8:37 PM
  • E1982,

     

    Right now, your Packard Bell computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Microsoft Office XP Professional with Front Page installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  You may want to consider participating in the Office Genuine Offer program that provides well-discounted copies of Office to those like you who have been victims of Office piracy.  In any case, please uninstall the nongenuine installation of Microsoft Office XP Professional with Front Page as soon as possible.

    Your Packard Bell computer is almost certainly still licensed to run the version of Windows that it came with new from PB, which would be XP Home since that is what is on the CoA.  (NEC is the corporate "parent" of Packard Bell.)  If you still have the Recovery solution provided by PB at purchase (most likely recovery CDs), then you should back up and offload any valuable data then use the Recovery solution to remove the nongenuine XP Pro and install the genuine XP Home.

    If you do not have the Recovery CDs from PB, you might be able to acquire copies by inquiring with Packard Bell tech support or Customer Service, or by searching online auction sites.

    Another alternative is to use the genuine Microsoft hologrammed XP Home CDROM that comes with a systembuilder/OEM license for XP Home.  (Hologrammed CDs that come in Microsoft retail packages, and recovery CDs that come included with computers from other major manufacurers, will NOT work.)  This CD's setup will accept the Product Key printed on your CoA for installation, but will not automatially activate.  After installation, you would then do a telephonic activation per this MS KB article:  http://support.microsoft.com/kb/307890

    Thursday, July 5, 2007 2:08 AM
  • Please contact Packard Bell Technical Support thru their website @ http://support.packardbell.com/global/. Explain your situation and establish a service request (SR) for Reinstallation Recovery Software CDs.  The CS agent should be able to assist with your request and/or questions.

     

     

     

    Thank you

     

    Stephen Holm

    OGA Forum Manager

    Thursday, July 5, 2007 10:11 PM

All replies

  • Another,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, July 4, 2007 4:54 PM
  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-VWDRK-KP2C2-9QFGW
    Windows Product Key Hash: +G3C9cjeAyuY3DAs1S6x23gAPec=
    Windows Product ID: 55274-640-0270311-23878
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {A2C28711-EEB6-42C9-BBA3-FA6ECE12B436}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A2C28711-EEB6-42C9-BBA3-FA6ECE12B436}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9QFGW</PKey><PID>55274-640-0270311-23878</PID><PIDType>1</PIDType><SID>S-1-5-21-1202660629-630328440-839522115</SID><SYSTEM><Manufacturer>Tiny Computers</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040908000000.000000+000</Date></BIOS><HWID>1746366F01844063</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57375</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    There is a Certificate of Authenticity on the machine. I own Windows XP Home Edition. Neither OEM Product or OEM Software is on the COA, however, there is a seperate badge beneath the COA with the manufacturer's name on. It is a 'Tiny' machine.

    Wednesday, July 4, 2007 5:12 PM
  • Another,

     

    Right now, your Tiny computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, VWDRK-KP2C2-9QFGW, you will see that at least eight other posters have submitted reports with that same blocked VLK.  Based on those posts, it would seem that the Product Key used on your computer originally belonged to the University of Pittsburgh.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Microsoft Office 2003 Professional installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  You may want to consider participating in the Office Genuine Offer program that provides well-discounted copies of Office to those like you who have been victims of Office piracy.  In any case, please uninstall the nongenuine installation of Microsoft Office 2003 Professional as soon as possible.

    Your Tiny computer is almost certainly still licensed to run the version of Windows that it came with new from Tiny, which would be XP Home since that is what is on the CoA.  If you still have the Recovery solution provided by Tiny at purchase (most likely recovery CDs), then you should back up and offload any valuable data then use the Recovery solution to remove the nongenuine XP Pro and install the genuine XP Home.

    If you do not have the Recovery CDs from Tiny, you might be able to acquire copies by searching online auction sites or perhaps this UK company may be able to assist:  http://www.gennersales.co.uk/recovery/Tiny.htm

    Another alternative is to use the genuine Microsoft hologrammed XP Home CDROM that comes with a systembuilder/OEM license for XP Home.  (Hologrammed CDs that come in Microsoft retail packages, and recovery CDs that come included with computers from other major manufacurers, will NOT work.)  This CD's setup will accept the Product Key printed on your CoA for installation, but will not automatially activate.  After installation, you would then do a telephonic activation per this MS KB article:  http://support.microsoft.com/kb/307890


     

    Wednesday, July 4, 2007 5:35 PM
  • I have the same problem with my validation. Since I wanted to install the latest version of internet explorer I get the message that my VLK is blocked. How could this happen?

     

    I get the following information when running the link:

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-4HGJ3-86WX8-DTP98
    Windows Product Key Hash: Ju8zRLl5H2fgkl7eUg/Xka2VIn8=
    Windows Product ID: 55679-642-5720957-23676
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: {5A718535-F19F-41E5-81B8-C278DA58AF89}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5A718535-F19F-41E5-81B8-C278DA58AF89}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DTP98</PKey><PID>55679-642-5720957-23676</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1563985344-1343024091</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>EasyNote</Model></SYSTEM><BIOS><Manufacturer>Insyde Software</Manufacturer><Version>R1.16 </Version><SMBIOSVersion major="2" minor="3"/><Date>20030910******.******+***</Date></BIOS><HWID>E9003707018400DE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280413-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional met FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54887-640-0000025-17745</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    There is a COA on the laptop. I have windows xp home edition (it says also 'NEC'). I don't find something about OEM, but there are some numbers and codes on the sticker where 'certification of Authenticity' is. I hope you can help me, because everytime when i start up my laptop I get the message and i really want the update of internet explorer.

     

    Thanks.

    Wednesday, July 4, 2007 8:37 PM
  • E1982,

     

    Right now, your Packard Bell computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Microsoft Office XP Professional with Front Page installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  You may want to consider participating in the Office Genuine Offer program that provides well-discounted copies of Office to those like you who have been victims of Office piracy.  In any case, please uninstall the nongenuine installation of Microsoft Office XP Professional with Front Page as soon as possible.

    Your Packard Bell computer is almost certainly still licensed to run the version of Windows that it came with new from PB, which would be XP Home since that is what is on the CoA.  (NEC is the corporate "parent" of Packard Bell.)  If you still have the Recovery solution provided by PB at purchase (most likely recovery CDs), then you should back up and offload any valuable data then use the Recovery solution to remove the nongenuine XP Pro and install the genuine XP Home.

    If you do not have the Recovery CDs from PB, you might be able to acquire copies by inquiring with Packard Bell tech support or Customer Service, or by searching online auction sites.

    Another alternative is to use the genuine Microsoft hologrammed XP Home CDROM that comes with a systembuilder/OEM license for XP Home.  (Hologrammed CDs that come in Microsoft retail packages, and recovery CDs that come included with computers from other major manufacurers, will NOT work.)  This CD's setup will accept the Product Key printed on your CoA for installation, but will not automatially activate.  After installation, you would then do a telephonic activation per this MS KB article:  http://support.microsoft.com/kb/307890

    Thursday, July 5, 2007 2:08 AM
  • Please contact Packard Bell Technical Support thru their website @ http://support.packardbell.com/global/. Explain your situation and establish a service request (SR) for Reinstallation Recovery Software CDs.  The CS agent should be able to assist with your request and/or questions.

     

     

     

    Thank you

     

    Stephen Holm

    OGA Forum Manager

    Thursday, July 5, 2007 10:11 PM