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After Installing CRM 2011 UR 13 Outlook starts slow RRS feed

  • Question

  • Dear Communiy,

    i am facing an issue with Dynamics CRM 2011 Outlook Client. We have a Dynamics CRM 2011 OnPremise installation.

    After we installed UR 13 on the Server we upgraded our Outlook Clients as well with UR 13.

    Now i have the issue that Outlook takes up to 1 minute and more to open. As a test i uninstalled UR13 again and Outlook

    started again within 10 seconds. I can reproduce this on different machines.

    I already tried to uninstall CRM Addin. Uninstall all UR. Reconfigure CRM Client. Nothing helped so far.

    Now i took two Outlook Traces one from the fast start here with UR 11

    # Schedule: No registry key - using default value: Daily
    # ComputerName: INNJS-WS-132
    # CRMVersion: 5.0.9690.2838
    [2013-07-01 12:48:46.554] Process:OUTLOOK |Thread:3480 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-07-01 12:48:46.554] Process:OUTLOOK |Thread:3480 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-07-01 12:48:46.554] Process:OUTLOOK |Thread:3480 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2013-07-01 12:48:46.554] Process:OUTLOOK |Thread:5236 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-07-01 12:48:46.554] Process:OUTLOOK |Thread:5236 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-07-01 12:48:46.554] Process:OUTLOOK |Thread:3480 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2013-07-01 12:48:46.569] Process:OUTLOOK |Thread:3480 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:46.569] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:46.569] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:46.585] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:48:46.585] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:46.585] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:46.694] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:48:46.694] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:46.694] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2013-07-01 12:48:46.710
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: INNJS-WS-132
    # CRMVersion: 5.0.9690.2838
    [2013-07-01 12:48:46.710] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2013-07-01 12:48:46.710] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2013-07-01 12:48:46.710] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:46.710] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:46.725] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 67
    >hr = 0x80004002
    [2013-07-01 12:48:46.725] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 149
    >hr = 0x80004002
    [2013-07-01 12:48:46.725] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 84
    >hr = 0x80004002
    [2013-07-01 12:48:50.313] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:48:50.313] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:50.313] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:50.329] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:48:50.329] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:50.329] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:52.29] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:48:52.29] Process:OUTLOOK |Thread:6024 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2013-07-01 12:48:52.29] Process:OUTLOOK |Thread:3480 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:52.29] Process:OUTLOOK |Thread:3480 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:53.59] Process:OUTLOOK |Thread:5680 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 121
    [2013-07-01 12:48:53.121] Process:OUTLOOK |Thread:5680 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\42148\src\application\outlook\addin\explorerevents.cpp Line: 77
    [2013-07-01 12:48:53.121] Process:OUTLOOK |Thread:5680 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2013-07-01 12:48:53.121] Process:OUTLOOK |Thread:5680 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2013-07-01 12:48:53.137] Process:OUTLOOK |Thread:4308 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-07-01 12:48:53.137] Process:OUTLOOK |Thread:4308 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-07-01 12:48:53.137] Process:OUTLOOK |Thread:3480 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:53.137] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:53.137] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:53.137] Process:OUTLOOK |Thread:4308 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\42148\src\application\outlook\addin\monitorevents.cpp Line: 132
    [2013-07-01 12:48:53.137] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:48:53.137] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:53.137] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:53.246] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:48:53.246] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:53.246] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:53.277] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:48:53.277] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:53.277] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2013-07-01 12:48:53.277] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:48:53.277] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:48:53.277] Process:OUTLOOK |Thread:5548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    # CRM Tracing Version 1.1 Unmanaged

    And one here with the slow start from UR13:

    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2013-07-01 12:57:49.755
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: INNJS-WS-132
    # CRMVersion: 5.0.9690.3448
    [2013-07-01 12:57:49.755] Process:OUTLOOK |Thread:3284 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\46417\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-07-01 12:57:49.755] Process:OUTLOOK |Thread:3284 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\46417\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-07-01 12:57:49.755] Process:OUTLOOK |Thread:3284 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\46417\src\application\outlook\addin\ComSupport.h Line: 50
    [2013-07-01 12:57:49.755] Process:OUTLOOK |Thread:2736 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\46417\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-07-01 12:57:49.755] Process:OUTLOOK |Thread:2736 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\46417\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-07-01 12:57:49.755] Process:OUTLOOK |Thread:3284 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\46417\src\application\outlook\addin\ComSupport.h Line: 57
    [2013-07-01 12:57:49.755] Process:OUTLOOK |Thread:3284 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:57:49.771] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:57:49.771] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:57:49.771] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:57:49.771] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:57:49.771] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:57:49.880] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:57:49.880] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:57:49.880] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2013-07-01 12:57:49.896
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: INNJS-WS-132
    # CRMVersion: 5.0.9690.3448
    [2013-07-01 12:57:49.896] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\46417\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2013-07-01 12:57:49.896] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 85
    [2013-07-01 12:57:49.896] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:57:49.896] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:57:49.896] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\46417\src\application\outlook\addin\common.cpp Line: 70
    >hr = 0x80004002
    [2013-07-01 12:57:49.896] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\46417\src\application\outlook\addin\common.cpp Line: 152
    >hr = 0x80004002
    [2013-07-01 12:57:49.896] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\46417\src\application\outlook\addin\common.cpp Line: 87
    >hr = 0x80004002
    [2013-07-01 12:57:52.938] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:57:52.938] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:57:52.938] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:57:52.954] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:57:52.954] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:57:52.954] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:57:53.266] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:57:53.266] Process:OUTLOOK |Thread:1908 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\46417\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2013-07-01 12:57:53.266] Process:OUTLOOK |Thread:3284 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:57:53.266] Process:OUTLOOK |Thread:3284 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:58:25.823] Process:OUTLOOK |Thread:1296 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\46417\src\application\outlook\addin\common.cpp Line: 124
    [2013-07-01 12:58:25.885] Process:OUTLOOK |Thread:1296 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\46417\src\application\outlook\addin\explorerevents.cpp Line: 79
    [2013-07-01 12:58:25.885] Process:OUTLOOK |Thread:1296 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 315
    [2013-07-01 12:58:25.885] Process:OUTLOOK |Thread:1296 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 315
    [2013-07-01 12:58:25.901] Process:OUTLOOK |Thread:5708 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\46417\src\application\outlook\addin\ComSupport.h Line: 19
    [2013-07-01 12:58:25.901] Process:OUTLOOK |Thread:5708 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\46417\src\application\outlook\addin\ComSupport.h Line: 23
    [2013-07-01 12:58:25.901] Process:OUTLOOK |Thread:3284 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:58:25.901] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:58:25.901] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:58:25.901] Process:OUTLOOK |Thread:5708 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\46417\src\application\outlook\addin\monitorevents.cpp Line: 132
    [2013-07-01 12:58:25.901] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:58:25.901] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:58:25.901] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:58:26.10] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:58:26.10] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:58:26.10] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:58:26.41] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:58:26.41] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:58:26.41] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    [2013-07-01 12:58:26.41] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 83
    [2013-07-01 12:58:26.41] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='KDEV-NAT', OrganizationId='{85FEC87F-579C-E211-BBCD-005056B37909}' Function: CStateEngine::Execute File: c:\bt\46417\src\application\outlook\addin\stateengine.cpp Line: 73
    [2013-07-01 12:58:26.41] Process:OUTLOOK |Thread:6048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226
    # CRM Tracing Version 1.1 Unmanaged

    What you can see pretty good is that always on that line it takes up to 30 - 50 seconds to get by.

    [2013-07-01 12:57:53.266] Process:OUTLOOK |Thread:3284 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\46417\src\application\outlook\addin\..\Common\utility.h Line: 226

    With kind regards from Austria.

    Thomas

    Monday, July 1, 2013 11:17 AM

Answers

  • Hy Bilal,

    i finally managed to find a solution to our problem. It works for my environment i hope it will help you too. Maybe can let me know afterwards. There is a Critical Update for Dynamics CRM 2011. Here is the link: http://support.microsoft.com/kb/2855319/en-us. Read the article and under "

    Microsoft Dynamics CRM for Outlook Client

    " you can find how to install it. I just uninstalled UR 13 and 12 and then applied the new update which works fine for me. In the article they advice you to completly uninstall Dynamics CRM 2011 for Outlook.

    Regards from austria.

    Thomas

    Tuesday, August 27, 2013 10:06 AM

All replies

  • Hi Thomas,

    is it also on fresh clients? Because I had this everywhere I did played with those values before to improve perfomance: http://support.microsoft.com/kb/2585157

    When deleted those keys or/and set to default again the issue went away...


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Monday, July 1, 2013 11:39 AM
  • Hy Daniel,

    thank you very much for your information. I did not do any registry fixes so far. Iam looking for a better solution because we have a lot of branch offices and we are not managing it in all of them, we are just providing CRM.

    Any other good ideas, anyone?

    With kind regards, Thomas

    Monday, July 1, 2013 2:30 PM
  • Check out System Settings - Enable Quick Find Optimizations

    But you should also make sure to set the correct registry keys as Daniel said


    Carsten Groth http://carstengroth.wordpress.com Microsoft Dynamics Certified Technology Specialist, MVP für Microsoft Dynamics CRM

    Monday, July 1, 2013 2:37 PM
  • Hy Carsten!

    Thank you very very much for your replay. I'am thankful for any help i can get. We already have the Enable Quick Find Optimizations on yes. I also tried all the registry fixes now. They didn´t exist at all on our Clients. I initialized them, then started playing with the values and afterwards even deleted them again. After all i have no luck with that. My Outlook Clients are stillt facing the same issue. As soon as i apply UR 13 i run into this problem. When i uninstall it again everything works fine. I also can validate that with the Tracing Files that i provided. Does anyone know if it´s possible that Microsoft will takte a look at them or do i have to open a ticket with Microsoft for that.

    Regards from Austria.

    Thomas

    Tuesday, July 2, 2013 8:58 AM
  • Thomas,

    before opening a case I would try to set up a fresh windows client wiht outlook 2010 and check if the problem exist there, if there is the issue not present it might be related to the local datafile..


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Tuesday, July 2, 2013 9:16 AM
  • Has there been any resolution to this problem? I am facing the same problem.

    Bilal Rehman


    • Edited by Bilal Rehman Wednesday, August 21, 2013 4:52 PM spelling mistake
    Wednesday, August 21, 2013 12:02 PM
  • Hy Bilal,

    we are facing that problem now since weeks, event months. I have done so many hours on researching and trying different settings (Registry settings). I tired installing SQL CE 4.x. I tried everything i can think about. We didn´t find a solution yet. But please please let me know if you find something interesting.

    Regards from austria,

    Thomas

    Friday, August 23, 2013 9:27 AM
  • Hy Bilal,

    i finally managed to find a solution to our problem. It works for my environment i hope it will help you too. Maybe can let me know afterwards. There is a Critical Update for Dynamics CRM 2011. Here is the link: http://support.microsoft.com/kb/2855319/en-us. Read the article and under "

    Microsoft Dynamics CRM for Outlook Client

    " you can find how to install it. I just uninstalled UR 13 and 12 and then applied the new update which works fine for me. In the article they advice you to completly uninstall Dynamics CRM 2011 for Outlook.

    Regards from austria.

    Thomas

    Tuesday, August 27, 2013 10:06 AM