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Tune Up Issues RRS feed

  • Question

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    My stepfather has installed Windows Live OneCare on his computer.

    The tune up had been running for over 24 hours, and he cancelled it, but the tune up in progress icon is still on the tool bar.

    Can anyone tell me why tune up went on for so long? And why is the icon still showing?

    His computer seems to be running slower since he installed Windows Live OneCare, is this related?

    Tuesday, August 19, 2008 6:46 AM

Answers

  • The most likely reason for this is that other security software remains active on the PC. Having more than one active antivirus/antispyware product will cause performance issues and worse since each program wants access to every file access by the system. During a scan, as OneCare opens the file to read the signatures and check it against its database, the other security program wants to intercept the files, hence we end up in a collision.

    Another reason for this would be a conflict with another program impacting performance.

    And yet another reason would be a service needed by OneCare is not started or is broken.

    And finally, but not usually the reason for 24 hours of running, would be that one or more external hard drives are attached and are being scanned for malware. You can exclude these drives from scanning by selecting Exclusions from the Virus and Spyware tab in OneCare / Change Settings.

    If there are no other security programs installed and the prior antivirus package was removed via add/remove programs, consider using that vendor's cleanup tool, if available.

    Norton Removal Tool - ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

     

    McAfee Removal Tool - http://www.majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

     

    Note that a Tune-up should typically take 2 hours or less, but longer with some larger hard drives. 24 hours is excessive.

    If you are unable to resolve the problem, please contact support.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, August 19, 2008 1:12 PM
    Moderator

All replies

  • The most likely reason for this is that other security software remains active on the PC. Having more than one active antivirus/antispyware product will cause performance issues and worse since each program wants access to every file access by the system. During a scan, as OneCare opens the file to read the signatures and check it against its database, the other security program wants to intercept the files, hence we end up in a collision.

    Another reason for this would be a conflict with another program impacting performance.

    And yet another reason would be a service needed by OneCare is not started or is broken.

    And finally, but not usually the reason for 24 hours of running, would be that one or more external hard drives are attached and are being scanned for malware. You can exclude these drives from scanning by selecting Exclusions from the Virus and Spyware tab in OneCare / Change Settings.

    If there are no other security programs installed and the prior antivirus package was removed via add/remove programs, consider using that vendor's cleanup tool, if available.

    Norton Removal Tool - ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

     

    McAfee Removal Tool - http://www.majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

     

    Note that a Tune-up should typically take 2 hours or less, but longer with some larger hard drives. 24 hours is excessive.

    If you are unable to resolve the problem, please contact support.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, August 19, 2008 1:12 PM
    Moderator
  • Hi Steve

    Thanks very much for the advice, I will pass this on.

     

     

    Wednesday, August 20, 2008 4:19 AM
  • You're welcome and best of luck to your stepfather (and you, for supporting him <g>).

    -steve

     

    Wednesday, August 20, 2008 1:51 PM
    Moderator