Hi Everyone my name is zackMoz, this is my first post here Im tryng to setup a Voip scenario which includes CUPS 6.0(4), CMBE 6.1(2) and CUPC 1.2(2 or 4) but the books provided by cisco are not clear.So I wonder if you could give me some material or a link where i can find some books to deploy it. At the moment the IM or IPPM services is running perfectly on the ip phones but when i lautch the CUPC and see the server health it says: Logon Server:connected Phone configuration(tftp):dowload failed Presence:failed to connect-no server configured Desk Phone: failed to connect-no server configured voicemail:failed to connect-no user credential i'm not using LDAP