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Enable PBX integration - how to answer an incoming call on the MOC / forward to voicemail RRS feed

  • Question

  • Hi

    We recently installed an Estos Gateway to enable PBX integration in our OCS R2 environment (we all have an Alcatel deskphone so until now we've used different extensions for MOC and forwarded our deskphone to the MOC, or, those who have access to the PBX programmed parallel ringing on the Alcatel).

    Everything is working just fine as is, and PBX integration also works.. we get the toaster when somebody calls our deskphone, we can still make calls from the MOC and now also the deskphone depending on the MOC settings. However, when we get the toaster and click on it, the call is always answered on the deskphone. That may be okay when we're in the office, but when we're on the road or working from home, that's pretty darned useless. We can activate a callforward to a cellphone - then the cellphone rings which is fine, but what we're really looking for is an option to answer incoming calls on the MOC and not the Alcatel system but so far, neither any of my colleagues nor myself have found a way to do that. Since PBX integration works like RCC mode, you have the same extension on the MOC and deskphone so you cannot forward the call to your MOC number anymore like you could do before in enterprise mode without pbx integration.

    Also, while we're at it.. .where has the ability to call Exchange UM directly from MOC gone once you activate PBX integration? If the user has a mailbox on Exchange, why is the direct access (and ability to forward ringing calls to voicemail) gone in pbx integration mode? Obviously you can call the voicemail head number and also forward a call to that number, but it is less integrated than in pure enterprise voice mode.

    @edit I just found an interesting link (http://blogs.technet.com/jkunert/archive/2008/07/30/voice-scenarios-with-ocs-2007.aspx) which confirms that pbx integration with an rcc gateway should work as I expect it.. but for some reason in our setup, answering the call on the MOC still triggers a response on the deskphone.
    Monday, April 27, 2009 2:20 PM

All replies

  • Stephan,

    When you have PBX integration configured, by default your MOC will use the deskphone to answer the call.  To change this behavior try switching your MOC to Computer Mode instead of phone mode.  Here's some info on that:

    To configure your default calling device:

    To answer an incoming call in Computer mode:

    1. Open the Call-Forwarding

    Settings in one of two ways:

    • Tools > Call-Forwarding

    Settings...

    • Click the arrow next to the

    Presence button and select

    Call-Forwarding Settings...

    2. There are two possibilities for an

    incoming call, depending on the

    preferred calling device value you

    choose.

    In the Outgoing calls section of

    the Call-Forwarding window,

    choose either Phone mode

    (which will direct incoming calls to

    their desktop phone) or Computer

    mode (which will direct incoming

    calls to the Office Communicator

    client).

     

     

    To answer an incoming call in Computer mode:

    1. Open the Call-Forwarding

    Settings in one of two ways:

    • Tools > Call-Forwarding

    Settings...

    • Click the arrow next to the

    Presence button and select

    Call-Forwarding Settings...

    2. There are two possibilities for an

    incoming call, depending on the

    preferred calling device value you

    choose.

    In the Outgoing calls section of

    the Call-Forwarding window,

    choose either Phone mode

    (which will direct incoming calls to

    their desktop phone) or Computer

    mode (which will direct incoming

    calls to the Office Communicator

    client).

    1. If the Preferred Calling Device is

    set to Computer, you will

    receive a popup notification of

    an incoming call.

    At this point, you can answer

    the call by clicking on the

    popup.

     

    Hope this helps!

    -kp


    MCSE/MCSA/MCTS/CCNA/Security+
    Wednesday, May 6, 2009 12:35 AM
  • Hello, Kevin Peters.

    I have the same problem.
    If I set Preferred Calling Device to Computer and when I click on popup window the call answered by desktop phone... why?
    I have log-file from Communicator with error's:

    Via: SIP/2.0/TLS 10.30.5.13:5061;branch=z9hG4bK6217FA22.A75A9353;branched=FALSE;ms-internal-info="baW4iKiABQ8mroLiqe9cGVM2aGEw2nWpNTz82GSQAA"

    Proxy-Authentication-Info: Kerberos rspauth="602306092A864886F71201020201011100FFFFFFFF7E4D6C351256AA5B77FF10816C0BD59B", srand="FF3DA785", snum="17", opaque="BA09F82B", qop="auth", targetname="sip/l-mocs.domain.local", realm="SIP Communications Service"

    Max-Forwards: 68

    Via: SIP/2.0/TCP 10.30.5.14;branch=z9hG4bK5769FE00.A638DEB9;branched=TRUE;ms-received-port=5060;ms-received-cid=200

    Content-Length: 696

    Via: SIP/2.0/TCP 10.30.13.10:5060;branch=z9hG4bK-91d16-2399a0ac-1851f293;ms-received-port=4719;ms-received-cid=2C00

    From: <sip:1717;phone-context=cdp.udp@domain.local>;tag=1e9cff20-a0d1e0a-13c4-40030-91cf2-6736e5d6-91cf2

    To: "МаксРитрєРѕ ёС‚СРќРёРє Никитр°РµРІРёС‡"<sip:myname@domain.local>;tag=b71e70f17e;epid=0900e104f6

    Call-ID: a7bc747ac9ee46289565062b37e64fdd

    CSeq: 1 INFO

    Content-Disposition: signal;handling=required

    Supported: 100rel,x-nortel-sipvc,replaces,timer

    User-Agent: Nortel CS1000 SIP GW release_5.0 version_sse-5.50.12

    Contact: <sip:1717;phone-context=cdp.udp@domain.local:5060;maddr=10.30.13.10;transport=tcp;x-nt-net-feature=x-nt-redirect;x-nt-redirect=redirect-server>

    Content-Type: application/csta+xml



    <?xml version="1.0" encoding="UTF-8"?><DeliveredEvent xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><monitorCrossRefID>62</monitorCrossRefID><connection><callID>15483</callID><deviceID>tel: +74957771717 ;ext=1717</deviceID></connection><alertingDevice><deviceIdentifier>tel: +74957771717 ;ext=1717</deviceIdentifier></alertingDevice><callingDevice><deviceIdentifier>tel:8413;phone-context=dialstring</deviceIdentifier></callingDevice><calledDevice><deviceIdentifier>tel: +74957771717 ;ext=1717</deviceIdentifier></calledDevice><lastRedirectionDevice><notRequired /></lastRedirectionDevice><localConnectionInfo>alerting</localConnectionInfo><cause>normal</cause></DeliveredEvent>
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: End of Data Received - 10.30.5.13:5061 (To Local Address: 10.30.5.15:4621) 2099 bytes
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:sip/l-mocs.domain.local- 000C0660, SA list entry 01F56980, this 01EA0048
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [000C0660] targetname sip/l-mocs.domain.local, auth 8, this 0321F05C
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: SIP_MSG_PROCESSOR::AddSAToList found SA [000C0660] from list entry [031E7320] with TargetName: sip/l-mocs.domain.local Auth: 8 , this 0321F05C
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [000C0660] targetname sip/l-mocs.domain.local, auth 8, this 0321F05C
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: verified buffer: <Kerberos><FF3DA785><17><SIP Communications Service><sip/l-mocs.domain.local><a7bc747ac9ee46289565062b37e64fdd><1><INFO><sip:1717;phone-context=cdp.udp@domain.local><1e9cff20-a0d1e0a-13c4-40030-91cf2-6736e5d6-91cf2><sip:myname@domain.local><b71e70f17e><><><>-length-259. signature:602306092A864886F71201020201011100FFFFFFFF7E4D6C351256AA5B77FF10816C0BD59B
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: signed buffer: <Kerberos><499477c7><15><SIP Communications Service><sip/l-mocs.domain.local><a7bc747ac9ee46289565062b37e64fdd><1><INFO><sip:1717;phone-context=cdp.udp@domain.local><1e9cff20-a0d1e0a-13c4-40030-91cf2-6736e5d6-91cf2><sip:myname@domain.local><b71e70f17e><><><><200> - length- 264. SSPI context:882736-26237184.
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Sending Packet - 10.30.5.13:5061 (From Local Address: 10.30.5.15:4621) 1120 bytes:
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: SIP/2.0 200 OK

    Via: SIP/2.0/TLS 10.30.5.13:5061;branch=z9hG4bK6217FA22.A75A9353;branched=FALSE;ms-internal-info="baW4iKiABQ8mroLiqe9cGVM2aGEw2nWpNTz82GSQAA"

    Via: SIP/2.0/TCP 10.30.5.14;branch=z9hG4bK5769FE00.A638DEB9;branched=TRUE;ms-received-port=5060;ms-received-cid=200

    Via: SIP/2.0/TCP 10.30.13.10:5060;branch=z9hG4bK-91d16-2399a0ac-1851f293;ms-received-port=4719;ms-received-cid=2C00

    From: <sip:1717;phone-context=cdp.udp@domain.local>;tag=1e9cff20-a0d1e0a-13c4-40030-91cf2-6736e5d6-91cf2

    To: "Максименко Дмитрий Николаевич"<sip:myname@domain.local>;tag=b71e70f17e;epid=0900e104f6

    Call-ID: a7bc747ac9ee46289565062b37e64fdd

    CSeq: 1 INFO

    Contact: <sip:myname@domain.local;opaque=user:epid:QYMTduGQ5lGdMJQ3jSfmqQAA;gruu>

    User-Agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)

    Proxy-Authorization: Kerberos qop="auth", realm="SIP Communications Service", opaque="BA09F82B", targetname="sip/l-mocs.domain.local", crand="499477c7", cnum="15", response="602306092a864886f71201020201011100ffffffff194fa3860a3f668865203ff402ae17d2"

    Content-Length: 0




    05/27/2009|15:46:25.324 CC8:A64 INFO  :: End of Sending Packet - 10.30.5.13:5061 (From Local Address: 10.30.5.15:4621) 1120 bytes
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: ASYNC_SOCKET::InternalSend no compression, BytesLeft = 1120, BytesToSend = 1120, cbDataToEncryptSize = 1120, psDataToEncrypt = 031EB008 
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: - encrypted buffer length: 1141 bytes.  First 8 bytes:
    05/27/2009|15:46:25.324 CC8:A64 TRACE ::     17 03 01 04 70 CC 3E 39  :....pМ>9
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: ASYNC_SOCKET::SendOrQueueIfSendIsBlocking sending sendBuffer 031F4C98, this 01ED7928, pSendBuffer->m_BufLen = 1141
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: ASYNC_SOCKET::SendHelperFn sendBuffer 031F4C98 sent, this 01ED7928, m_BytesSent = 1141, pSendBuffer->m_BufLen = 1141
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: CUccRemoteCallControlEndpoint::NotifyIncomingInfo - Handling event DeliveredEvent with CSeq 1
    05/27/2009|15:46:25.324 CC8:A64 WARN  :: CUccRemoteCallControlEndpoint::FindSessionByCallID - Failed to find session for call-id=15483
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: CUccRemoteCallControlEndpoint::CreateIncomingSession[00147420]-call-id=15483,LocalDynamic=tel:                 +74957771717 ;ext=1717,LocalStatic=tel: +74957771717 ;ext=1717,Remote=tel:8413;phone-context=dialstring
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: CUccSessionParticipantEndpoint::SetInternalId - Can't set internal ID to tel:+74957771717 ;ext=1717
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: CUccSession::InternalAddParticipant - Adding participant tel:8413;phone-context=dialstring
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: CUccSessionParticipant::InternalSetState [01F75B48] - state: 0x1->0x2
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::get_Host
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: Condition failed with 80ee0061: 'm_spSipUriData && m_spSipUriData->GetIsInitialized()'
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: CUccUri::Initialize for [- Log message too long!
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = CUccUri::Create( pbstrUri, &spUccUri )
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: CUccUri::Initialize for [- Log message too long!
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = CUccUri::Create( pbstrUri, &spUccUri )
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: CUccUri::Initialize for [8413] failed 80ee0012
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = CUccUri::Create( pbstrUri, &spUccUri )
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: CUccUri::Initialize for [8413] failed 80ee0012
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = CUccUri::Create( pbstrUri, &spUccUri )
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: CUccUri::Initialize for [8413] failed 80ee0012
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = CUccUri::Create( pbstrUri, &spUccUri )
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: CUccUri::Initialize for [8413] failed 80ee0012
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = CUccUri::Create( pbstrUri, &spUccUri )
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: CUccUri::Initialize for [8413] failed 80ee0012
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = CUccUri::Create( pbstrUri, &spUccUri )
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: CUccUri::Initialize for [8413] failed 80ee0012
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = CUccUri::Create( pbstrUri, &spUccUri )
    05/27/2009|15:46:28.339 CC8:A64 INFO  :: Function: CUccUri::get_Host
    05/27/2009|15:46:28.339 CC8:A64 TRACE :: Condition failed with 80ee0061: 'm_spSipUriData && m_spSipUriData->GetIsInitialized()'
    05/27/2009|15:46:28.355 CC8:A64 INFO  :: Function: CUccUri::get_Host
    05/27/2009|15:46:28.355 CC8:A64 TRACE :: Condition failed with 80ee0061: 'm_spSipUriData && m_spSipUriData->GetIsInitialized()'
    05/27/2009|15:46:28.355 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:28.355 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:28.355 CC8:A64 ERROR :: CUccUri::Initialize for [- Log message too long!
    05/27/2009|15:46:28.355 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:28.355 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:28.355 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:28.355 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:28.355 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri
    05/27/2009|15:46:28.355 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = CUccUri::Create( pbstrUri, &spUccUri )
    05/27/2009|15:46:28.355 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:28.355 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:28.355 CC8:A64 ERROR :: CUccUri::Initialize for [8413] failed 80ee0012
    05/27/2009|15:46:28.355 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:28.355 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:28.355 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:28.355 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:28.355 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri
    05/27/2009|15:46:28.355 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = CUccUri::Create( pbstrUri, &spUccUri )
    05/27/2009|15:46:31.980 CC8:A64 TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:sip/l-mocs.domain.local- 000C0660, SA list entry 01F56980, this 01EA0048
    05/27/2009|15:46:31.980 CC8:A64 TRACE :: signed buffer: <Kerberos><f55d79f7><16><SIP Communications Service><sip/l-mocs.domain.local><a7bc747ac9ee46289565062b37e64fdd><5><INFO><sip:myname@domain.local><b71e70f17e><sip:1717;phone-context=cdp.udp@domain.local><1e9cff20-a0d1e0a-13c4-40030-91cf2-6736e5d6-91cf2><><><> - length- 259. SSPI context:882736-26237184.
    05/27/2009|15:46:31.980 CC8:A64 INFO  :: Sending Packet - 10.30.5.13:5061 (From Local Address: 10.30.5.15:4621) 1363 bytes:
    05/27/2009|15:46:31.980 CC8:A64 INFO  :: INFO sip:1717;phone-context=cdp.udp@domain.local:5060;maddr=10.30.13.10;transport=tcp;x-nt-net-feature=x-nt-redirect;x-nt-redirect=redirect-server SIP/2.0

    Wednesday, May 27, 2009 3:24 PM
  • samidster,

    I'm going to guess RCC isn't configured properly either in AD/OCS (Server URI) or the MCM/Nortel doesn't like something.  Is your domain actually domain.local or did you just sanitize the log file?  If your domain name in AD and on the Nortel don't match that would be a part of the problem.

    Hope that helps!

    KP
    Kevin Peters MCSE/MCSA/MCTS/CCNA/Security+ blog: www.ocsguy.com
    Friday, May 29, 2009 3:21 AM
  • Thanks, Kevin for answer.
    I change my domain name in log.
    Can you anything say about this part in log, which are repeat over a over again:

    05/27/2009|15:46:25.324 CC8:A64 INFO  :: CUccRemoteCallControlEndpoint::CreateIncomingSession[00147420]-call-id=15483,LocalDynamic=tel:                         +74957771717 ;ext=1717,LocalStatic=tel: +74957771717 ;ext=1717,Remote=tel:8413;phone-context=dialstring
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: CUccSessionParticipantEndpoint::SetInternalId - Can't set internal ID to tel:+74957771717 ;ext=1717
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: CUccSession::InternalAddParticipant - Adding participant tel:8413;phone-context=dialstring
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: CUccSessionParticipant::InternalSetState [01F75B48] - state: 0x1->0x2
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::get_Host
    05/27/2009|15:46:25.324 CC8:A64 TRACE :: Condition failed with 80ee0061: 'm_spSipUriData && m_spSipUriData->GetIsInitialized()'
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: TEL_URL::CreateTelUriW
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: CUccUri::Initialize for [- Log message too long!
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::InternalCreate
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 ERROR :: HRESULT failed: 80ee0012 = hr. CUccUri::Create
    05/27/2009|15:46:25.324 CC8:A64 INFO  :: Function: CUccUriManager::ParseUri

    where:
    tel: +74957771717 ;ext=1717 - my Line URI
    tel:8413;phone-context=dialstring - incoming call from external number 8413

    What meen errors:
    HRESULT API failed: 80ee0012 = spTelUri->Initialize(wszUri, fStrictUriCheck, fIsFromToUri)
    HRESULT failed: 80ee0012 = hr. CUccUri::Initialize
    HRESULT failed: 80ee0012 = hr. CUccUri::Create

    Please help.
    Monday, June 1, 2009 1:56 PM
  • Samidster,

    I'm not very familiar with the device you are using so this may not be correct, but the thing that strikes me most in that log is the following:
    CUccSessionParticipantEndpoint::SetInternalId - Can't set internal ID to tel:+74957771717   ;ext=1717 - My initial thought is RCC is not functioning correctly between the PBX and the MOC. 

    I wish I could help more on this one but I'm not as much of a VoIP guy, so those logs confuse me as well.  I'd recommend posting this one to a new thread of it's very own as the problem is actually quite a bit different than what Stephan was originally posting about.

    Good luck!


    -KP


    Kevin Peters MCSE/MCSA/MCTS/CCNA/Security+ blog: www.ocsguy.com
    Tuesday, June 2, 2009 2:39 AM