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Windows 7 Ultimate Activated decades ago but it says not genuine in 1 week RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-9H928-YBRH2-VTJ92
    Windows Product Key Hash: uaZZzOsmQup/3GtnGWUydjvTRo0=
    Windows Product ID: 00426-292-4160532-85305
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {3EB5FF5A-51F0-48BC-BCB7-E43335A323E8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.0.6001.18000], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3EB5FF5A-51F0-48BC-BCB7-E43335A323E8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VTJ92</PKey><PID>00426-292-4160532-85305</PID><PIDType>5</PIDType><SID>S-1-5-21-1595781241-529016939-1958584061</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8530w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDV Ver. F.0F</Version><SMBIOSVersion major="2" minor="4"/><Date>20090911000000.000000+000</Date></BIOS><HWID>43B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>A45CF7F007F3D00</Val><Hash>fbhxTDVWlCSaA0TI8GcusxqTNlU=</Hash><Pid>72079-640-0957304-55350</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>943CCC19B38DD8A</Val><Hash>qDjIu+aCRCuxSqFGQHp2yjAyINI=</Hash><Pid>89409-709-0947404-65815</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-416053-00-1033-7600.0000-3322009
    Installation ID: 005790178495020041761470462694333790938896555331713363
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VTJ92
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/7/2011 10:17:58 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 3:7:2011 22:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: PgAAAAIABQABAAEAAQACAAAABAABAAEAeqh6FVAeTjQCUhC3en/0TS6Ltlv4fN6Iuta+pKhp4qTCER4LRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM 30E7    
      FACP HPQOEM 30E7    
      HPET HPQOEM 30E7    
      MCFG HPQOEM 30E7    
      ASF! HPQOEM 30E7    
      TCPA HPQOEM 30E7    
      SSDT HPQOEM SataAhci
      SLIC HPQOEM SLIC-MPC
      SSDT HPQOEM SataAhci
      DMAR       
      SSDT HPQOEM SataAhci
      SSDT HPQOEM SataAhci
      SSDT HPQOEM SataAhci


    Tuesday, March 8, 2011 6:25 AM

Answers

  • Hello VolkanErsoy,

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 3:7:2011 22:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

     The error code 0x8004FE22 means "Selfheal Failure".  This means Windows detected one of it's critical files had been modified or otherwise damaged and Windows attempted to repair the file but the self-repair failed.

     The "Tampered File" line tells use that the damaged file that Windows was unable to repair was either slui.exe or slui.exe.mui.  Since the Diagnostic Report doesn't list any corresponding "File Mismatched" line, it is likely the slui.exe.mui file is the one that is damaged.
    (Note: slui.exe is the file that controls the process of Changing and Activating a Product key)

    Below are two ways to possibly fix the issue.

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
    (Note: since Windows has already failed at a self-repair, it is less likely that this will resolve the issue, but in some cases it has done the trick so you should try it, just in case)

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select Run as Administrator
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Microsoft Assisted support at one of the below URLs or as a last resort, reinstall Windows.


    Thank you,

    Darin MS
    Wednesday, March 9, 2011 9:33 PM