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no service on my 3rd computer - service is not expired RRS feed

  • Question

  • why isn't my third computer allow (shows expired) when my subscription has 7 months to run?
    • Moved by Stephen BootsMVP, Moderator Thursday, November 12, 2009 6:28 PM incorrect expiration alert (From:Windows Live OneCare Anti-Virus)
    Thursday, November 12, 2009 5:12 PM

Answers

  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, November 12, 2009 6:27 PM
    Moderator