Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Need help and deaf cannot use phone call for Activation key RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Since i have Activation coming up on three days, and i was force to reimages to due to damage hard drive and replace and reinstall all over again

     

    since i have set up partation and install Vista home Basic, i have serial numbers with me but it keep said reject 

     

    and they suggest to make phone call to active numbers but problem i am deaf and cannot hear , and i notice it can be use SMS but not avaiable in ireland,

     

    that is one major problem that i cannot make phone call, and i prefer not ask someone to make phone call, 

     

    and i feel stuck cos i just brough window upgrade to Window 7 and it cannot be use cos it need activation key first so i can upgrade to window 7

     

    please help! 

    Monday, September 26, 2011 5:57 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello jedistev360,

      Looks like there might be an issue with Vista's Licensing Store (or the data it contains).  Please follow the below steps to recreate the Store file and all it's data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or re-Activate.

     

      Once done, try activating over the internet.  If that doesn't work then it will need to be done by phone.  Unfortunately, I have been unable to find any additional information on ways to activate for Individuals Who Are Deaf or Hard-of-Hearing, in Ireland (other than what you have already found).

    Thank you, 

     

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, September 28, 2011 7:26 PM
    • Marked as answer by jedistev360 Friday, September 30, 2011 1:43 PM
    Wednesday, September 28, 2011 7:26 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    and 

     

    add, Relay service is not available in Ireland only video call but only use on Tuesday 9-5pm and thursday 9-5pm

     

    Monday, September 26, 2011 6:00 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "jedistev360" wrote in message news:0ea1ae77-2dfd-4bc4-ad17-b58fd40811f5...

    Since i have Activation coming up on three days, and i was force to reimages to due to damage hard drive and replace and reinstall all over again

     

    since i have set up partation and install Vista home Basic, i have serial numbers with me but it keep said reject

     

    and they suggest to make phone call to active numbers but problem i am deaf and cannot hear , and i notice it can be use SMS but not avaiable in ireland,

     

    that is one major problem that i cannot make phone call, and i prefer not ask someone to make phone call,

     

    and i feel stuck cos i just brough window upgrade to Window 7 and it cannot be use cos it need activation key first so i can upgrade to window 7

     

    please help!

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - IN YOUR OWN THREAD, please
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, September 27, 2011 10:34 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KC7KG-4YR37-H8PHC
    Windows Product Key Hash: G5lQ2Di2pplJNVw7Il78e53cf0w=
    Windows Product ID: 89572-OEM-7332166-00185
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {4D82DE17-7743-49C5-90A8-799F5838319C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4D82DE17-7743-49C5-90A8-799F5838319C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8PHC</PKey><PID>89572-OEM-7332166-00185</PID><PIDType>2</PIDType><SID>S-1-5-21-2117698692-2421511739-1297013335</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 7735                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V2.00          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090903000000.000000+000</Date></BIOS><HWID>28333507018400F8</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600185-02-6153-6000.0000-2692011
    Installation ID: 097581274652865395810714572380348902701173827480041600
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: H8PHC
    License Status: Initial grace period
    Time remaining: 21600 minute(s) (15 day(s))
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAQABAAAAAgABAAEAeqjmPaLA1h16f/yuoJSw/PL0KOpGMKxWRso=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD   APIC  
      FACP INTEL  CRESTLNE
      HPET INTEL  CRESTLNE
      BOOT PTLTD  $SBFTBL$
      MCFG INTEL  CRESTLNE
      SLIC ACRSYS ACRPRDCT
      SSDT BrtRef DD01BRT
      SSDT BrtRef DD01BRT
    Tuesday, September 27, 2011 4:02 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello jedistev360,

      Looks like there might be an issue with Vista's Licensing Store (or the data it contains).  Please follow the below steps to recreate the Store file and all it's data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or re-Activate.

     

      Once done, try activating over the internet.  If that doesn't work then it will need to be done by phone.  Unfortunately, I have been unable to find any additional information on ways to activate for Individuals Who Are Deaf or Hard-of-Hearing, in Ireland (other than what you have already found).

    Thank you, 

     

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, September 28, 2011 7:26 PM
    • Marked as answer by jedistev360 Friday, September 30, 2011 1:43 PM
    Wednesday, September 28, 2011 7:26 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi

     

    seems fail, but seems last choice is get someone make phone call, and it's working now 

     

    thank you 

    Friday, September 30, 2011 1:43 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "jedistev360" wrote in message news:1a3df8df-9ab6-455e-b1d8-bd9cb374dbbe...

    Hi

     

    seems fail, but seems last choice is get someone make phone call, and it's working now

     

    thank you

    Please post a new MGADiag report so that we can confirm that all is now OK.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 30, 2011 2:07 PM
    Moderator