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Spam Filter 2 RRS feed

  • Question

  • (My) first Spam Filter thread (here:http://social.microsoft.com/Forums/en-US/reportabug/thread/8e34c1d8-95f9-4b47-ac42-9376ead08a2b/ ) has been locked but there were issues open from the Forum Moderator's last post there.

     

    >Moderators are very inconsistent with how and when they mark posts as abusive. I see a LOT of folks marking posts abusive that simply are posted to the wrong place. Rather than helping the user by >moving it or at least replying with the better place to go, they sometimes just mark it as abusive off topic and leave it as is.

     

    There are two issues here.

    1. Moderators:

    2. Non-Moderators

    (1) Yes Moderators should move threads if they are off-topic rather than mark them as abusive. All that (marking as abusive) does is leave the work of moving to another Moderator ..

    [Aside: some of the Chinese Moderators (but by no means all) reply to off-topic posts but do not move them. This is just as much "a bad thing".]

    (2). Non-Moderators marking as abusive is a different issue.

    a) Non-moderators have no alternative. Either ignore or mark as abusive.

    b) This has been a good way of informing Moderator(s) of spam/advert posts and those posts with nasty hidden links.

    c) It's also a good way of informing of off-topic threads.

    I have actually requested people to (in one forum in a new sticky post) to inform me via an abusive mark of a particular type of off-topic thread. The reason for this coming now is that I am trying to cut back on moderation during the summer and need some help (which a few kind non-Moderators provide)

    There are several kinds of off-topic posts (here I am specifically talking about posts about SharePoint 2010 (which has its own set of forums) in forums in the "pre-SharePoint 2010" set). 

    - The words SharePoint 2010 (or some SharePoint 2010 only term) appear in the Title.

    - The text of the first post make it clear this is a SharePoint 2010 question.

    - The text of the first post or replies make it clear to that forum's specialists (but not to the poor Moderator) that it is a SP 2010 issue

    - Several messages go by in the thread before the OP bothers to tell people that actually he's asking about SharePoint 2010

    - The post has gone to the wrong pre-SP 2010 forum

    [There are also people who think a pre-SP 2010 thread is the place to show off their SP 2010 knowledge by telling us how this would work in SP 2010]

    I ask for abusive marks for the second and third cases because in the summer I am not opening every new thread (thus I might miss the second case) and because unless I read all of every single thread every single time something changes there (clearly impossible), I will miss the third case. 

    This has started to work very well with now two (!) people consistently giving me abusive notification of off-topic threads I would probably otherwise miss. I then of course move the thread after having removed the abusive mark.

    --------------------------------------------

    Anyway in brief. Marking as abusive can be helpful to the Moderator when done correctly. A Moderator marking something as abusive is almost always pointless and just passing the buck to another moderator. [I do this usually when I have spotted a spammer in the pre-SP 2010 forums (where I can delete him) and in checking his posts find others in the SP 2010 forums (where I have no moderator rights. In this case it isn't passing a buck one could have dealt with oneself.]

     

     

     


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Wednesday, June 1, 2011 11:05 AM

Answers

  • I want to make it clear that I appreciate everyone's effort in providing help and moderation in these forums. I trust people are doing their best and there are different approaches to various problems. The only point I was trying to make in that other thread is that if a moderator does have the rights to move a thread, I'd rather have them do that instead of marking it as off topic, that's all. fyi, I hope to make moving threads easier in the future by adding a filter feature and/or implementing some sort of tagging that makes it easier to manage the content. btw, we are looking to update the forum home page in July, you know, the 2MB one with over 200 forums on it that isn't usable and takes over 20 seconds to load from China. We have an early build of it on the ctp environment: http://ctp.social.msdn.microsoft.com/Forums/en-US/categories  that leverages a find/filter approach that I'd like to stick in the move thread page. Realize, this new hp is still rough with some work to do. I plan to let people know about it next week when our June release goes out.
    Community Forums Program Manager
    Thursday, June 2, 2011 5:43 AM
    Answerer

All replies

  • Just a suggestion - may be these 2 people can be made moderators in that forum?
    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog
    Wednesday, June 1, 2011 8:36 PM
    Moderator
  • I want to make it clear that I appreciate everyone's effort in providing help and moderation in these forums. I trust people are doing their best and there are different approaches to various problems. The only point I was trying to make in that other thread is that if a moderator does have the rights to move a thread, I'd rather have them do that instead of marking it as off topic, that's all. fyi, I hope to make moving threads easier in the future by adding a filter feature and/or implementing some sort of tagging that makes it easier to manage the content. btw, we are looking to update the forum home page in July, you know, the 2MB one with over 200 forums on it that isn't usable and takes over 20 seconds to load from China. We have an early build of it on the ctp environment: http://ctp.social.msdn.microsoft.com/Forums/en-US/categories  that leverages a find/filter approach that I'd like to stick in the move thread page. Realize, this new hp is still rough with some work to do. I plan to let people know about it next week when our June release goes out.
    Community Forums Program Manager
    Thursday, June 2, 2011 5:43 AM
    Answerer
  • >  The only point I was trying to make in that other thread is that if a moderator does have the rights to move a thread, I'd rather have them do that instead of marking it as off topic, that's all

    Agree 100%,


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Thursday, June 2, 2011 5:50 AM