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Windows won't let me validate even though it's genuine RRS feed

  • Question

  • I have a Sony VGN-CS320J. I upgraded to Windows 7 about a year ago. I tried to defragment today but my computer froze so I restarted it. Then I ran Chkdsk. But after I ran Chkdsk, windows would not start normally. I only saw my mouse in front of a black screen. I could not type my password or anything. So I decided to restore it but now it says I don't have a genuine copy. When I try to validate it, it gets stuck on the screen

    Windows validation in process

    This may take a few minutes, do not navigate away from this page.

    Please Wait .
    I went to the diagnostic site - http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en. And it says I passed everything. What else can I do to validate?

    Here are the results after I ran the Microsoft Genuine Advantage Diagnostic Tool

    Validation code: 50
    Product Key: *****_*****-QV7Y8-RQ729-Q7TBT
    Product Key Hash: hohJd8Fr6f9zi/OM65l38BCGXLw=
    Product ID: 00359-OEM-8882225-39513
    Product ID Type: 3 - OEM System Builder
    Windows OS Version: 6.1.7600.2.00010300.0.0.003
    ID: {789A008E-D5B8-48B3-9763-02BA5DB0AEC5}(3)
    Administrator: Yes
    TestCab: 0x0
    LegitcheckControl: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture and Build: 0x0000009    7600.win7_gdr.101026-1503
    TTS Error: N/A
    Validation Diagnositic:
    Resolution Status: N/A

    Thanks. I appreciate the help.
    • Moved by Darin Smith MS Thursday, March 3, 2011 9:25 PM Windows 7 issue moved to Windows 7 forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Thursday, March 3, 2011 6:14 AM

Answers

  • "at1416" wrote in message news:0eb04426-071a-4234-ad43-142dcf3c950d...
    I have a Sony VGN-CS320J. I upgraded to Windows 7 about a year ago. I tried to defragment today but my computer froze so I restarted it. Then I ran Chkdsk. But after I ran Chkdsk, windows would not start normally. I only saw my mouse in front of a black screen. I could not type my password or anything. So I decided to restore it but now it says I don't have a genuine copy. When I try to validate it, it gets stuck on the screen

    Windows validation in process

    This may take a few minutes, do not navigate away from this page.

     .
    I went to the diagnostic site - http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en. And it says I passed everything. What else can I do to validate?

    Here are the results after I ran the Microsoft Genuine Advantage Diagnostic Tool

    Validation code: 50
    Product Key: *****_*****-QV7Y8-RQ729-Q7TBT
    Product Key Hash: hohJd8Fr6f9zi/OM65l38BCGXLw=
    Product ID: 00359-OEM-8882225-39513
    Product ID Type: 3 - OEM System Builder
    Windows OS Version: 6.1.7600.2.00010300.0.0.003
    ID: {789A008E-D5B8-48B3-9763-02BA5DB0AEC5}(3)
    Administrator: Yes
    TestCab: 0x0
    LegitcheckControl: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture and Build: 0x0000009    7600.win7_gdr.101026-1503
    TTS Error: N/A
    Validation Diagnositic:
    Resolution Status: N/A

    Thanks. I appreciate the help.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 4, 2011 3:44 AM
    Moderator

All replies

  • Please rerun the MGA Diagnositc report and post the full report in a followup to this post.  Immediately after it finishes running click the Copy button and then come back and post.  Don't click on any tabs first.  We need the full report to assist further.

     
    Thursday, March 3, 2011 6:02 PM
  • "at1416" wrote in message news:0eb04426-071a-4234-ad43-142dcf3c950d...
    I have a Sony VGN-CS320J. I upgraded to Windows 7 about a year ago. I tried to defragment today but my computer froze so I restarted it. Then I ran Chkdsk. But after I ran Chkdsk, windows would not start normally. I only saw my mouse in front of a black screen. I could not type my password or anything. So I decided to restore it but now it says I don't have a genuine copy. When I try to validate it, it gets stuck on the screen

    Windows validation in process

    This may take a few minutes, do not navigate away from this page.

     .
    I went to the diagnostic site - http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en. And it says I passed everything. What else can I do to validate?

    Here are the results after I ran the Microsoft Genuine Advantage Diagnostic Tool

    Validation code: 50
    Product Key: *****_*****-QV7Y8-RQ729-Q7TBT
    Product Key Hash: hohJd8Fr6f9zi/OM65l38BCGXLw=
    Product ID: 00359-OEM-8882225-39513
    Product ID Type: 3 - OEM System Builder
    Windows OS Version: 6.1.7600.2.00010300.0.0.003
    ID: {789A008E-D5B8-48B3-9763-02BA5DB0AEC5}(3)
    Administrator: Yes
    TestCab: 0x0
    LegitcheckControl: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture and Build: 0x0000009    7600.win7_gdr.101026-1503
    TTS Error: N/A
    Validation Diagnositic:
    Resolution Status: N/A

    Thanks. I appreciate the help.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 4, 2011 3:44 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, March 8, 2011 6:46 PM
  • I have the same problem as above, please will you help me find a solution to this problem.
    Friday, April 22, 2011 10:58 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V9488-FGM44-2C9T3
    Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {13BF1A1F-0387-44D5-A78C-223D2C29A930}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{13BF1A1F-0387-44D5-A78C-223D2C29A930}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-369478233-2689459118-3498838767</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101107000000.000000+000</Date></BIOS><HWID>5B063307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600010-02-2057-7601.0000-0992011
    Installation ID: 017826899172878046788211399575738194657345922195208714
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2C9T3
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 23/04/2011 00:02:51

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EFD
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:22:2011 23:52
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAJJTOV3hASnD4uP5xvPZkLJoJrBpud1a4

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

     

    Friday, April 22, 2011 11:03 PM
  • "JohnPaul182" wrote in message news:c23a4b6a-a4df-40a5-beba-334800f12643...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V9488-FGM44-2C9T3
    Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001

     

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EFD

     

    Please repost your report in your OWN NEW thread - this avoids confusion for all.
     
    Your problem seems to be caused by a failed internet connection to the validation servers.
     
    First thing to try is go to http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en and click the Validate Windows button.
     
    -If the Validation comes back as Genuine, reboot and see if you still see a Non-Genuine issue.
     
    -If the Validation comes back as Non-Genuine, tell us the exact error message you received., and post a new MGADiag report - IN A NEW THREAD!
     

     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 22, 2011 11:19 PM
    Moderator