Cannot get HELP to answer a question because I don't have product activation key RRS feed

  • Question

  • I am a new paying customer to Live OneCare;  I want to know how to reset STANDBY MODE;  it went away when I downloaded OneCare;  I can't get to HELP as I do not know how to find my Product Activation key.  Help?--Mike L.
    Sunday, April 12, 2009 12:59 PM


All replies

  • You should be able to validate your subscription by signing in to help with the Live ID and password associated with your One Care subscription. See the reaching support FAQs - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Sunday, April 12, 2009 1:25 PM
  • OneCare should have no effect on the PCs ability to enter standby mode. PCs are prevented from going to standby due to driver issues more often than not. However, if OneCare and other security software are causing the PC to not idle due to a conflict, it can certainly prevent Standby, I suppose.
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Sunday, April 12, 2009 5:36 PM