Sign in

Microsoft.com

Microsoft

Remove From My Forums

unable to activate 3rd licence?

Question
0

Sign in to vote

Hi I currently only have 2 licences activated on 2 computers. When i go to activate on the 3rd pc with the same LIVE id it says i need another subscription. Why is this and how can i check to see where this other licence has gone?

Thanks

Thursday, April 3, 2008 5:15 PM

Answers

0

Sign in to vote
Please verify that it is the same LiveID by going to Help/About in OneCare on the other PCs or by signing in at http://billing.microsoft.com

Even if you had 3 PCs activated already with that LiveID, you would not get an error telling you to get a subscription - it would activate. The primary reason for encountering the "need subscription" page is that you are using the incorrect LiveID.

After confirming the LiveID, if you still can't activate, please contact support.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve
- Marked as answer by Stephen BootsMVP, Moderator Friday, December 26, 2008 9:05 PM
Thursday, April 3, 2008 5:25 PM

Moderator