This computer is not running genuine Windows 0x8004fe21

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  You have a VERY unusual  error!

  99.9% of the time, your "HealthStatus: 0x000000000001EFF0" error is accompanied by other failures which help to identify the cause.

  This case is obviously different, and I'd like to get to the bottom of it...

  Please run a full CHKDSK and SFC scan....

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

   CHKDSK C: /R

  and hit the Enter key.

  You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

  The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

   After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

  SFC /SCANNOW

  and hit the Enter key

  Wait for the scan to finish - make a note of any error messages - and then reboot.

  Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Thursday, September 11, 2014 7:21 PM

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  Thank you for spending time to help me with the problem. Here are the results following your instruction.

  SFC scan did not catch any error messages: Windows Resource Protection did not find any integrity violations.

  Here is the link to CBS.log:   https://onedrive.live.com/redir?resid=F1396DCBAED6AA16%21121

  Diagnostic Report (1.9.0019.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  
  Cached Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-93PTW-QX77F-3PRP7
  Windows Product Key Hash: T1dXcIBKyc5kg4Jy1ShPzIiJyJY=
  Windows Product ID: 00359-OEM-9804761-07705
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {5F557D53-0B7F-4316-800F-9087AC12283E}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.140303-2144
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 102
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\xsdf\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{5F557D53-0B7F-4316-800F-9087AC12283E}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3PRP7</PKey><PID>00359-OEM-9804761-07705</PID><PIDType>8</PIDType><SID>S-1-5-21-361314649-793657693-1469856323</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2802</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20090930000000.000000+000</Date></BIOS><HWID>D1493007018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
  Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00196-047-607705-02-1033-7601.0000-2532014
  Installation ID: 003944449802482691413622252321072611140841725804500593
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3PRP7
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 9/11/2014 10:11:53 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: 0x00000000
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 9:9:2014 20:53
  WAT Activex: Registered
  WAT Admin Service: Registered
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GEGMYSxVFF6coqG/MJogOA2TFg=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 093009 APIC2248
    FACP 093009 FACP2248
    HPET 093009 OEMHPET 
    MCFG 093009 OEMMCFG 
    SLIC ACRSYS ACRPRDCT
    OEMB 093009 OEMB2248
    GSCI 093009 GMCHSCI 
    AWMI 093009 OEMB2248
    SSDT DpgPmm CpuPm
  
  

  Friday, September 12, 2014 5:21 AM
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  No change :(

  Please attempt Validation now, using Internet Explorer, at www.microsoft.com/genuine/validate - what happens?

  Post a new MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Sunday, September 14, 2014 7:46 AM
  • Marked as answer by Noel D PatonModerator Sunday, September 21, 2014 9:06 AM

  Friday, September 12, 2014 5:38 AM

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  It seems the problem is fixed. Haven't seen the error window popping up for a while, and Validation passed with IE. Thank you very much.

  Friday, September 12, 2014 7:52 AM