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This computer is not running genuine Windows 0x8004fe21 RRS feed

  • Question

  • The system keeps popping up a window with "This computer is not running genuine Windows" and error code 0x8004fe21. I tried the methods found on the windows support sites and still could not fix the problem.

    I have a 64-bit Windows 7 Home Premium, the problem occurred after I cloned the original disk as it went bad and replaced the disk.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-93PTW-QX77F-3PRP7
    Windows Product Key Hash: T1dXcIBKyc5kg4Jy1ShPzIiJyJY=
    Windows Product ID: 00359-OEM-9804761-07705
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5F557D53-0B7F-4316-800F-9087AC12283E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\xsdf\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5F557D53-0B7F-4316-800F-9087AC12283E}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3PRP7</PKey><PID>00359-OEM-9804761-07705</PID><PIDType>8</PIDType><SID>S-1-5-21-361314649-793657693-1469856323</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2802</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20090930000000.000000+000</Date></BIOS><HWID>D1493007018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-047-607705-02-1033-7601.0000-2532014
    Installation ID: 003944449802482691413622252321072611140841725804500593
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3PRP7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 9/10/2014 9:14:49 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 9:9:2014 20:53
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GEGMYSxVFF6coqG/MJogOA2TFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 093009 APIC2248
      FACP 093009 FACP2248
      HPET 093009 OEMHPET 
      MCFG 093009 OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB 093009 OEMB2248
      GSCI 093009 GMCHSCI 
      AWMI 093009 OEMB2248
      SSDT DpgPmm CpuPm

    Thursday, September 11, 2014 4:24 AM

Answers

All replies

  • You have a VERY unusual  error!

    99.9% of the time, your "HealthStatus: 0x000000000001EFF0" error is accompanied by other failures which help to identify the cause.

    This case is obviously different, and I'd like to get to the bottom of it...

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, September 11, 2014 7:21 PM
    Moderator
  • Thank you for spending time to help me with the problem. Here are the results following your instruction.

    SFC scan did not catch any error messages: Windows Resource Protection did not find any integrity violations.

    Here is the link to CBS.log:   https://onedrive.live.com/redir?resid=F1396DCBAED6AA16%21121

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-93PTW-QX77F-3PRP7
    Windows Product Key Hash: T1dXcIBKyc5kg4Jy1ShPzIiJyJY=
    Windows Product ID: 00359-OEM-9804761-07705
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5F557D53-0B7F-4316-800F-9087AC12283E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\xsdf\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5F557D53-0B7F-4316-800F-9087AC12283E}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3PRP7</PKey><PID>00359-OEM-9804761-07705</PID><PIDType>8</PIDType><SID>S-1-5-21-361314649-793657693-1469856323</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2802</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20090930000000.000000+000</Date></BIOS><HWID>D1493007018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-047-607705-02-1033-7601.0000-2532014
    Installation ID: 003944449802482691413622252321072611140841725804500593
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3PRP7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 9/11/2014 10:11:53 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 9:9:2014 20:53
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GEGMYSxVFF6coqG/MJogOA2TFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 093009 APIC2248
      FACP 093009 FACP2248
      HPET 093009 OEMHPET 
      MCFG 093009 OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB 093009 OEMB2248
      GSCI 093009 GMCHSCI 
      AWMI 093009 OEMB2248
      SSDT DpgPmm CpuPm

    Friday, September 12, 2014 5:21 AM
  • No change :(

    Please attempt Validation now, using Internet Explorer, at www.microsoft.com/genuine/validate - what happens?

    Post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 12, 2014 5:38 AM
    Moderator
  • It seems the problem is fixed. Haven't seen the error window popping up for a while, and Validation passed with IE. Thank you very much.
    Friday, September 12, 2014 7:52 AM