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AutoUpdate Rollup 4 Error RRS feed

  • Question

  • Hi,

    I've configured rollup 4 to be distributed via the AutoUpdate function, and I've done so with the other rolls ups as well. However, rollup 4 is giving me problems. I'm getting thef ollowing error:

    11:45:59|   Info| === Managed setup logging started: 5/19/2009 11:45:59 AM ===
    11:45:59|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
    11:45:59|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    11:45:59|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    11:45:59|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
    11:45:59|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Run
    11:45:59|Warning| The specified /config file config.xml won't be used
    11:45:59|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
    11:45:59|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
    11:45:59|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.VerifyRequiredKBsAreInstalled
    11:45:59|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.VerifyRequiredKBsAreInstalled
    11:45:59|   Info| InstallInfo.AdminTargetFolder:
    11:45:59|   Info| InstallInfo.AllowRun: True
    11:45:59|   Info| InstallInfo.CleanupRequired: False
    11:45:59|   Info| InstallInfo.ConfigFile: config.xml
    11:45:59|   Info| InstallInfo.CreateDatabase: True
    11:45:59|   Info| InstallInfo.CurrentFolder: c:\8a88feca5d8d37f24f16c9
    11:45:59|   Info| InstallInfo.InstallAlways: False
    11:45:59|   Info| InstallInfo.InstallingPackage: c:\8a88feca5d8d37f24f16c9\Client_i386.msp
    11:45:59|   Info| InstallInfo.InstallType: Install
    11:45:59|   Info| InstallInfo.LocalPackage:
    11:45:59|   Info| InstallInfo.LogFile: C:\Users\mpo\AppData\Roaming\Microsoft\MSCRM\AutoUpdate\{004a7e60-5db7-4f05-b7c1-1d2dd653a1a6}.log
    11:45:59|   Info| InstallInfo.PackageName: Client_i386.msp
    11:45:59|   Info| InstallInfo.RebootRequired: False
    11:45:59|   Info| InstallInfo.SharedInstall: False
    11:45:59|   Info| InstallInfo.SourceFolder: c:\8a88feca5d8d37f24f16c9
    11:45:59|   Info| InstallInfo.SuppressReboot: True
    11:45:59|   Info| InstallInfo.TargetFolder: C:\Windows\$CrmUninstallKB968176_Client$
    11:45:59|   Info| InstallInfo.UIMode: Quiet
    11:45:59|   Info| InstallInfo.UserCancel: False
    11:45:59|   Info| IpcInfo.NoLock: True
    11:45:59|   Info| ProductInfo.ExistingLanguage: 1033
    11:45:59|   Info| ProductInfo.ExistingProductCode: 539d63c6-4ef4-4b9e-9926-85053f119171
    11:45:59|   Info| ProductInfo.ExistingVersion: 4.0.7333.3
    11:45:59|   Info| ProductInfo.InstallState: Local
    11:45:59|   Info| UpdateInstallInfo.Auto: True
    11:45:59|   Info| UpdateInstallInfo.Component: Client
    11:45:59|   Info| UpdateInstallInfo.ComponentInfo: Microsoft.Crm.UpdateWrapper.ClientInfo
    11:45:59|   Info| UpdateInstallInfo.DbHotfix: False
    11:45:59|   Info| UpdateInstallInfo.KBNumber: KB968176
    11:45:59|   Info| UpdateInstallInfo.LanguageID: 1033
    11:45:59|   Info| UpdateInstallInfo.PatchID: {004A7E60-5DB7-4F05-B7C1-1D2DD653A1A6}
    11:45:59|   Info| UpdateInstallInfo.PublishReports: None
    11:45:59|   Info| UpdateInstallInfo.ReleaseType: Update Rollup 4
    11:45:59|   Info| UpdateInstallInfo.Revision: 1551
    11:45:59|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Install| System.Collections.Hashtable
    11:46:00|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install
    11:46:00|   Info| === Logging started: 5/19/2009  11:46:00 ===
    11:46:00|   Info| Action 11:46:00: INSTALL.
    11:46:00|   Info| Action start 11:46:00: INSTALL.
    11:46:00|   Info| Action 11:46:00: AppSearch. Searching for installed applications
    11:46:00|   Info| Action start 11:46:00: AppSearch.
    11:46:00|   Info| Action ended 11:46:00: AppSearch. Return value 1.
    11:46:00|   Info| Action 11:46:00: LaunchConditions. Evaluating launch conditions
    11:46:00|   Info| Action start 11:46:00: LaunchConditions.
    11:46:00|   Info| Action ended 11:46:00: LaunchConditions. Return value 1.
    11:46:00|   Info| Action 11:46:00: FindRelatedProducts. Searching for related applications
    11:46:00|   Info| Action start 11:46:00: FindRelatedProducts.
    11:46:00|   Info| Action ended 11:46:00: FindRelatedProducts. Return value 0.
    11:46:00|   Info| Action 11:46:00: ValidateProductID.
    11:46:00|   Info| Action start 11:46:00: ValidateProductID.
    11:46:00|   Info| Action ended 11:46:00: ValidateProductID. Return value 1.
    11:46:00|   Info| Action 11:46:00: SetInstallDirectory.
    11:46:00|   Info| Action start 11:46:00: SetInstallDirectory.
    11:46:00|   Info| Action ended 11:46:00: SetInstallDirectory. Return value 1.
    11:46:00|   Info| Action 11:46:00: SetTargetDirectory.
    11:46:00|   Info| Action start 11:46:00: SetTargetDirectory.
    11:46:00|   Info| Action ended 11:46:00: SetTargetDirectory. Return value 1.
    11:46:00|   Info| Action 11:46:00: CostInitialize. Computing space requirements
    11:46:00|   Info| Action start 11:46:00: CostInitialize.
    11:46:00|   Info| Action ended 11:46:00: CostInitialize. Return value 1.
    11:46:01|   Info| Action 11:46:01: SetIsDesktopClient.
    11:46:01|   Info| Action start 11:46:01: SetIsDesktopClient.
    11:46:01|   Info| Action ended 11:46:01: SetIsDesktopClient. Return value 1.
    11:46:01|   Info| Action 11:46:01: SetIsLightClient.
    11:46:01|   Info| Action start 11:46:01: SetIsLightClient.
    11:46:01|   Info| Action ended 11:46:01: SetIsLightClient. Return value 1.
    11:46:01|   Info| Action 11:46:01: SetInstalled.
    11:46:01|   Info| Action start 11:46:01: SetInstalled.
    11:46:01|   Info| Action ended 11:46:01: SetInstalled. Return value 1.
    11:46:01|   Info| Action 11:46:01: FileCost. Computing space requirements
    11:46:01|   Info| Action start 11:46:01: FileCost.
    11:46:01|   Info| Action ended 11:46:01: FileCost. Return value 1.
    11:46:01|   Info| Action 11:46:01: SetMapiPath.
    11:46:01|   Info| Action start 11:46:01: SetMapiPath.
    11:46:01|   Info| Action ended 11:46:01: SetMapiPath. Return value 1.
    11:46:01|   Info| Action 11:46:01: EditMapiPath.
    11:46:01|   Info| Action start 11:46:01: EditMapiPath.
    11:46:03|   Info| CAPACK: CAPack::InvokeManagedCustomAction(Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.EditMapiPath)
    11:46:03|   Info| CAPACK: Extracting custom action to temporary directory: C:\Windows\Installer\MSIE5C1.tmp-\
    11:46:04|   Info| CAPACK: Binding to CLR version v2.0.50727
    11:46:04|   Info| CustomActionProxy.InvokeCustomAction(Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.EditMapiPath)
    11:46:04|   Info| Calling custom action Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.EditMapiPath
    11:46:05|   Info| Action ended 11:46:05: EditMapiPath. Return value 1.
    11:46:05|   Info| Action 11:46:05: CostFinalize. Computing space requirements
    11:46:05|   Info| Action start 11:46:05: CostFinalize.
    11:46:05|   Info| Action ended 11:46:05: CostFinalize. Return value 1.
    11:46:05|   Info| Action 11:46:05: MigrateFeatureStates. Migrating feature states from related applications
    11:46:05|   Info| Action start 11:46:05: MigrateFeatureStates.
    11:46:05|   Info| Action ended 11:46:05: MigrateFeatureStates. Return value 0.
    11:46:05|   Info| Action 11:46:05: InstallValidate. Validating install
    11:46:05|   Info| Action start 11:46:05: InstallValidate.
    11:46:11|   Info| Action ended 11:46:11: InstallValidate. Return value 1.
    11:46:11|   Info| Action 11:46:11: InstallInitialize.
    11:46:11|   Info| Action start 11:46:11: InstallInitialize.
    11:46:13|   Info| Action ended 11:46:13: InstallInitialize. Return value 1.
    11:46:13|   Info| Action 11:46:13: InstallExecute.
    11:46:13|   Info| Action start 11:46:13: InstallExecute.
    11:46:13|   Info| Action ended 11:46:13: InstallExecute. Return value 1.
    11:46:13|   Info| Action 11:46:13: SetInstallLocation.
    11:46:13|   Info| Action start 11:46:13: SetInstallLocation.
    11:46:13|   Info| Action ended 11:46:13: SetInstallLocation. Return value 1.
    11:46:13|   Info| Action 11:46:13: ProcessComponents. Updating component registration
    11:46:13|   Info| Action start 11:46:13: ProcessComponents.
    11:46:13|   Info| Action 11:46:13: GenerateScript. Generating script operations for action:
    11:46:13|   Info| Action ended 11:46:13: ProcessComponents. Return value 1.
    11:46:13|   Info| Action 11:46:13: MsiUnpublishAssemblies. Unpublishing assembly information
    11:46:13|   Info| Action start 11:46:13: MsiUnpublishAssemblies.
    11:46:13|   Info| Action ended 11:46:13: MsiUnpublishAssemblies. Return value 1.
    11:46:13|   Info| Action 11:46:13: UnpublishFeatures. Unpublishing Product Features
    11:46:13|   Info| Action start 11:46:13: UnpublishFeatures.
    11:46:13|   Info| Action ended 11:46:13: UnpublishFeatures. Return value 1.
    11:46:13|   Info| Action 11:46:13: RemoveRegistryValues. Removing system registry values
    11:46:13|   Info| Action start 11:46:13: RemoveRegistryValues.
    11:46:13|   Info| Action ended 11:46:13: RemoveRegistryValues. Return value 1.
    11:46:13|   Info| Action 11:46:13: RemoveShortcuts. Removing shortcuts
    11:46:13|   Info| Action start 11:46:13: RemoveShortcuts.
    11:46:13|   Info| Action ended 11:46:13: RemoveShortcuts. Return value 1.
    11:46:13|   Info| Action 11:46:13: RemoveFiles. Removing files
    11:46:13|   Info| Action start 11:46:13: RemoveFiles.
    11:46:13|   Info| Action ended 11:46:13: RemoveFiles. Return value 0.
    11:46:13|   Info| Action 11:46:13: RemoveFolders. Removing folders
    11:46:13|   Info| Action start 11:46:13: RemoveFolders.
    11:46:13|   Info| Action ended 11:46:13: RemoveFolders. Return value 1.
    11:46:13|   Info| Action 11:46:13: CreateFolders. Creating folders
    11:46:13|   Info| Action start 11:46:13: CreateFolders.
    11:46:13|   Info| Action ended 11:46:13: CreateFolders. Return value 1.
    11:46:13|   Info| Action 11:46:13: InstallFiles. Copying new files
    11:46:13|   Info| Action start 11:46:13: InstallFiles.
    11:46:16|   Info| Action ended 11:46:16: InstallFiles. Return value 1.
    11:46:16|   Info| Action 11:46:16: ActivateAddin.
    11:46:16|   Info| Action start 11:46:16: ActivateAddin.
    11:46:18|   Info| CAPACK: CAPack::InvokeManagedCustomAction(Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.ActivateAddin)
    11:46:18|   Info| CAPACK: Extracting custom action to temporary directory: C:\Windows\Installer\MSI1F0B.tmp-\
    11:46:19|   Info| CAPACK: Binding to CLR version v2.0.50727
    11:46:19|   Info| CustomActionProxy.InvokeCustomAction(Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.ActivateAddin)
    11:46:19|   Info| Calling custom action Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.ActivateAddin
    11:46:23|   Info| Successfully activated Microsoft Dynamics CRM for Outlook.
    11:46:24|   Info| Action ended 11:46:24: ActivateAddin. Return value 1.
    11:46:24|   Info| Action 11:46:24: SetEditMapiData.
    11:46:24|   Info| Action start 11:46:24: SetEditMapiData.
    11:46:24|   Info| Action ended 11:46:24: SetEditMapiData. Return value 1.
    11:46:24|   Info| Action 11:46:24: PatchFiles. Patching files
    11:46:24|   Info| Action start 11:46:24: PatchFiles.
    11:46:24|   Info| Action ended 11:46:24: PatchFiles. Return value 1.
    11:46:24|   Info| Action 11:46:24: EditMapi.
    11:46:24|   Info| Action start 11:46:24: EditMapi.
    11:46:24|   Info| Action ended 11:46:24: EditMapi. Return value 1.
    11:46:24|   Info| Action 11:46:24: SetHelpIndexData.
    11:46:24|   Info| Action start 11:46:24: SetHelpIndexData.
    11:46:24|   Info| Action ended 11:46:24: SetHelpIndexData. Return value 1.
    11:46:24|   Info| Action 11:46:24: CreateShortcuts. Creating shortcuts
    11:46:24|   Info| Action start 11:46:24: CreateShortcuts.
    11:46:24|   Info| Action ended 11:46:24: CreateShortcuts. Return value 1.
    11:46:24|   Info| Action 11:46:24: WriteRegistryValues. Writing system registry values
    11:46:24|   Info| Action start 11:46:24: WriteRegistryValues.
    11:46:24|   Info| Action ended 11:46:24: WriteRegistryValues. Return value 1.
    11:46:24|   Info| Action 11:46:24: RegisterUser. Registering user
    11:46:24|   Info| Action start 11:46:24: RegisterUser.
    11:46:24|   Info| Action ended 11:46:24: RegisterUser. Return value 0.
    11:46:24|   Info| Action 11:46:24: RegisterProduct. Registering product
    11:46:24|   Info| Action start 11:46:24: RegisterProduct.
    11:46:24|   Info| Action ended 11:46:24: RegisterProduct. Return value 1.
    11:46:24|   Info| Action 11:46:24: MsiPublishAssemblies. Publishing assembly information
    11:46:24|   Info| Action start 11:46:24: MsiPublishAssemblies.
    11:46:25|   Info| Action ended 11:46:25: MsiPublishAssemblies. Return value 1.
    11:46:25|   Info| Action 11:46:25: PublishFeatures. Publishing Product Features
    11:46:25|   Info| Action start 11:46:25: PublishFeatures.
    11:46:25|   Info| Action ended 11:46:25: PublishFeatures. Return value 1.
    11:46:25|   Info| Action 11:46:25: PublishProduct. Publishing product information
    11:46:25|   Info| Action start 11:46:25: PublishProduct.
    11:46:25|   Info| Action ended 11:46:25: PublishProduct. Return value 1.
    11:46:25|   Info| Action 11:46:25: InstallFinalize.
    11:46:25|   Info| Action start 11:46:25: InstallFinalize.
    11:46:25|   Info| Action 11:46:25: ProcessComponents. Updating component registration
    11:46:26|   Info| Action 11:46:26: CreateFolders. Creating folders
    11:46:26|   Info| Action 11:46:26: InstallFiles. Copying new files
    11:46:26|  Error| An installation package for the product Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook cannot be found. Try the installation again using a valid copy of the installation package 'client.msi'., Error, OK, Option1
    11:49:50|   Info| InputResult: OK
    11:49:50|   Info| Action ended 11:49:50: InstallFinalize. Return value 3.

    Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
    Fatal error during installation.

    11:49:53|  Error| System.Configuration.Install.InstallException ---> System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: Fatal error during installation.
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
       at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       at Microsoft.Crm.Setup.Common.Action.DoAction(Action action, IDictionary parameters)
       at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install()
       at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install(IDictionary savedState)
       at Microsoft.Crm.Setup.Common.ComposedInstaller.InternalInstall(IDictionary stateSaver)
       at Microsoft.Crm.Setup.Common.ComposedInstaller.Install(IDictionary stateSaver)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
       --- End of inner exception stack trace ---
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.InternalMain(String[] args)

    I've copied the client path configuration file from the microsoft dynamics crm team blog.

    Any help would be appreciated.

    Tuesday, May 19, 2009 9:53 AM

Answers

  • Had a ticket open with Msft in regards to this issue. Was provided an update today and most of you will NOT like it:

    1.    There are NO plans to release a revised version of Update Rollup #4 that corrects the installation issue.

    2.    There is NO workaround at the present time and NO workaround will be developed.

    3.    The issue will be resolved with Update Rollup #5 which is scheduled to be released in early July.

    • Marked as answer by mortenbpost Tuesday, June 2, 2009 8:15 AM
    Monday, June 1, 2009 7:21 PM

All replies

  • More information:

    When updating I get a dialog displaying the following message:

    ---------------------------
    Microsoft Dynamics CRM 4.0 Update Rollup 4
    ---------------------------
    An installation package for the product Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook cannot be found. Try the installation again using a valid copy of the installation package 'client.msi'.
    ---------------------------
    OK  
    ---------------------------

    I then press okay, and then I get this dialog message:

    ---------------------------
    Microsoft Dynamics CRM 4.0 Update Rollup 4
    ---------------------------
    Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.

    Fatal error during installation.


    ---------------------------
    Retry   Cancel  
    ---------------------------


    Any help would be much appreciated.

    Monday, May 25, 2009 9:01 AM
  • I got the same error when I used autoupdate.

    When I installed this manually however the client update required me to point to the original client.msi.

    We have a copy of the client install on a share on the CRM server and when I linked to this, the client update continued to install correctly.

    You may have to install the clients manually and point each one to these files as I could not work out how to make the autoupdate automatically link to these additional files.

    Tuesday, May 26, 2009 3:56 PM
  • I am experiencing the same error using AutoUpdate.

    I have implemented this patch in the same manner as previous rollups, but have never seen this error before.

    This seems to be a bug in this rollup. Will a V2 be released?

    Have all of our clients manually install the rollup is not a feasible option with hundreds of users over multiple organizations!
    Tuesday, May 26, 2009 4:10 PM
  • Post from Mike Brown on the CRM Team Blog:

    - Installation package for CRM 4.0 not found (client.msi)

    This is the same issue for both the normal and the autoupdate scenario.  In UR4, the CRM Sustained Engineering Team made a performance fix that required adding a few additional files.  Because the new files were added to the package the Windows Installer thinks it needs to install them regardless on if they need to be or not.  The most common scenario for this happening is when trying to update the desktop client.  The issue is resolved in our upcoming UR5 release and we are currently investigating workarounds.  I will post a comment when the investigation is complete.

    Friday, May 29, 2009 6:57 PM
  • Had a ticket open with Msft in regards to this issue. Was provided an update today and most of you will NOT like it:

    1.    There are NO plans to release a revised version of Update Rollup #4 that corrects the installation issue.

    2.    There is NO workaround at the present time and NO workaround will be developed.

    3.    The issue will be resolved with Update Rollup #5 which is scheduled to be released in early July.

    • Marked as answer by mortenbpost Tuesday, June 2, 2009 8:15 AM
    Monday, June 1, 2009 7:21 PM