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??invalid product key?? RRS feed

  • Question

  • I have had the same computer for several years now.  After re-installing the software from the hidden partition because of a virus problem, the validation now fails.  It had always passed before!! What is up?????  I need my computer updated and cannot do it anymore.
    Wednesday, May 31, 2006 4:59 AM

Answers

  • THarmon,

    The copy of XP installed on your computer is coming up as an XP Home edition Retail license.  As a rule, on name brand computers, XP Home should be coming up with an OEM SLP license.

    To clarify, the computer does have a Certificate of Authenticity on it, the COA is for XP Home, and the COA has Compaq printed on it in black lettering, correct?

    With retail copies of XP, the COA is affixed to the boxtop of the pretty retail packaging and therefore does not have the Product Key on the COA since it would be exposed to view.

    The only thing I can think of is, did you somehow reinstall XP using a retail CD?  if so, to get this straight, you will have to use the Compaq recovery solution to get the right edition and license of XP Home onto the computer for it to not show the nag screens.

    Friday, June 2, 2006 6:45 PM

All replies

  • Well, it's possible that you may have used the wrong key during installation. Can you verify the key used to install Windows?

    It's also possible that your CD key has been leaked on the internet and has been banned due to piracy. In this case, contact MS support and they'll help you out.
    Wednesday, May 31, 2006 6:40 AM
  • THarmon:

     

    Can you download and run this tool?

    http://go.microsoft.com/fwlink/?linkid=52012

    Please press “copy to clipboard” and paste the response on the forum.

     

    Thanks,

    Greg

     

    Thursday, June 1, 2006 4:33 PM
  • I rechecked the COA on the case to double check myself.  Here are the results still.

     

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-Y7P77-GCBY6-XVT2V
    Windows Product Key Hash: mYBz18VEcYSTks397Bc4o6fp2So=
    Windows Product ID: 55285-008-8077625-21362
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: 6WYNWB
    ID: 07e4ad45-6847-4382-a4c4-b2592f98356c
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 114
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>07e4ad45-6847-4382-a4c4-b2592f98356c</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-XVT2V</PKey><PID>55285-008-8077625-21362</PID><PIDType>5</PIDType><SID>S-1-5-21-790525478-1343024091-1957994488</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Compaq PC</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>786K1</Version><SMBIOSVersion major="2" minor="3"/><Date>20000914000000.000000+000</Date></BIOS><HWID>493637DF01842039</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17885</Pid></Product></Products></Office></Software></GenuineResults> 

    Friday, June 2, 2006 3:49 AM
  • I got this message.  Can you help????

     

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23935
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    Download Center code: 47CQ4D7
    ID: 9ec7531f-dbe3-45c3-88dc-6512d034a242
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x80070006
    Signature Type: Unknown.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    Office Details: <GenuineResults><MachineData><UGUID>9ec7531f-dbe3-45c3-88dc-6512d034a242</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23935</PID><PIDType>1</PIDType><SID>S-1-5-21-484763869-2111687655-725345543</SID><SYSTEM><Manufacturer>TriGem Computer, Inc.</Manufacturer><Model>Emachines</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>Ver 5.01</Version><SMBIOSVersion major="2" minor="3"/><Date>20010831******.******+***</Date></BIOS><HWID>3F5C34BF01846046</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Friday, June 2, 2006 3:57 AM
  • Mrs. King,

    The original installation of Windows on your computer (presumably XP Home, or a previous version of Windows) has been overwritten with an unauthorized Volume Licensing copy of XP Pro.

    To correct the problem, offload any valuable or irreplaceable files on the computer, then use the eMachines recovery solution to reinstall the original Windows Operating Sysetm onto the computer.  Reinstall your programs, reload your data, and you will be 100% "legal" again.

    Friday, June 2, 2006 4:41 AM
  • I purchased this computer from a yard sale.  I installed a bad copy of XP because it was bogged down from all the games that were on it.  I have the sticker with the correct validation #, but it's not taking that number.  I am not happy that I reinstalled windows!
    Friday, June 2, 2006 4:49 AM
  • hi,

    i purchased my dell with xp home and when received installed xp pro from a friend's xp pro, now that my cd key is not longer valid, can i reinstall my old xp home from dell?, without having to reinstall all of my programs, because having to do so would take days of time that I do not have. I have tried to put in the xp home disk from dell and it does not let me install due to the fact the the current version of windows xp is newer than the one on the disk. I was hoping there would be a way to resolve this issue without having to reformat my computer.

    here is my diagnostic data

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-FJ4YB-YQ7VG-WJQ3Q
    Windows Product Key Hash: MD36Wwgftta0B0bHswL6j4R7Xpk=
    Windows Product ID: 55274-647-0446374-23435
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 47CQ4D7
    ID: 0d98a9d0-df04-41b0-9171-659dc69a4909
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 114
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>0d98a9d0-df04-41b0-9171-659dc69a4909</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-WJQ3Q</PKey><PID>55274-647-0446374-23435</PID><PIDType>1</PIDType><SID>S-1-5-21-1116675761-476351701-2096578716</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4550               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20030127000000.000000+000</Date></BIOS><HWID>A7DF34E701842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17846</Pid></Product></Products></Office></Software></GenuineResults> 

    jchang

    Friday, June 2, 2006 6:47 AM
  • Mrs King,

    Contact eMacines support, they may have the recovery CDs you need to get the right copy of XP onto your computer.  Last time I ordered from eMachines  for a customer, it was less than $25 and they came pretty quickly too.

    Friday, June 2, 2006 6:30 PM
  • JChang,

    Sorry but there is no way to revert an installation of XP Pro to XP Home other than doing a clean installation, and in your case, preferably with the original CDs that came from Dell.

    Go to support.dell.com and enter you Service Tag in Slot #1, then choose Reinstallation Guide in Slot #2.  Your computer if shipped after mid July of 2004 may have a disk image based recovery solution that is much faster than using CDs.  Be sure to bakup all data since in either case, the c: partition will be reformatted.

    If you decide you want to keep XP Pro and just make what you have a "legal" copy, take the Genuine Windows Offer for $149 in the USA, and MS will send you a key and a kit to "get legal" without having to format the computer.

    Friday, June 2, 2006 6:35 PM
  • THarmon,

    The copy of XP installed on your computer is coming up as an XP Home edition Retail license.  As a rule, on name brand computers, XP Home should be coming up with an OEM SLP license.

    To clarify, the computer does have a Certificate of Authenticity on it, the COA is for XP Home, and the COA has Compaq printed on it in black lettering, correct?

    With retail copies of XP, the COA is affixed to the boxtop of the pretty retail packaging and therefore does not have the Product Key on the COA since it would be exposed to view.

    The only thing I can think of is, did you somehow reinstall XP using a retail CD?  if so, to get this straight, you will have to use the Compaq recovery solution to get the right edition and license of XP Home onto the computer for it to not show the nag screens.

    Friday, June 2, 2006 6:45 PM