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Windows Vista Premium Upgrade RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-GYRFC-FYMY8-63BFG
    Windows Product Key Hash: lycW96Ej5xB8MMnfIRhZF9oeDwc=
    Windows Product ID: 76487-OEM-2283974-14342
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {F8887B5E-F5BC-43B3-80CE-2A4DEA762D03}
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F8887B5E-F5BC-43B3-80CE-2A4DEA762D03}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-63BFG</PKey><PID>76487-OEM-2283974-14342</PID><PIDType>3</PIDType><SID>S-1-5-21-1343024091-606747145-682003330</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>Z96JS</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060714000000.000000+000</Date><SLPBIOS>Cyberpower Computer,Cyberpower Computer,Cyberpower Computer,Cyberpower Computer</SLPBIOS></BIOS><HWID>CD52347701846E6A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>CyberPower Inc</name><model>Windows XP Media Center Edition 2005</model></SBID><OEM/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65073</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, March 20, 2007 10:29 AM

Answers

  • Hi xsleuthx,

    I apologise for the delayed response. The diagnostic information you provided does not include the product name (in the diagnostic information it says "Product Name: N/A"). We will need to see a copy of both the Certificate of Authenticity (COA) and the receipt of purchase for the eligible Vista software.  Pictures of COAs can be found here: http://www.microsoft.com/resources/howtotell/en/coa.mspx . That should help you know what to look for.  

     

    If you would like to provide the copies of your COA and receipt, please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

     

    Please let me know if you have any additional questions or comments.

     

    Thank you,

    Jenifer

    Tuesday, April 3, 2007 9:00 PM

All replies

  • Eligibility failure upon attempting to redeem Windows Vista Premium Bonus Pack. Computer purchased from www.cyberpowerpc.com, with bonus pack in question selected as a "free upgrade from Microsoft Office" option. Called sales department and followed all directions, but was redirected to this support forum. Help requested.
    Tuesday, March 20, 2007 10:47 AM
  • Dear xsleuthx,

    There appears to be data missing from your report.  Please post the full report.

    Thanks,
    Chell

    Wednesday, March 21, 2007 2:13 AM
  • Chell MSFT,

    I am assuming you are requesting me to repost the report according to this website: http://www.microsoft.com/genuine/oe/ErrorBuyLocalVista.aspx?error=131072. I will repost the results on this thread.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-GYRFC-FYMY8-63BFG
    Windows Product Key Hash: lycW96Ej5xB8MMnfIRhZF9oeDwc=
    Windows Product ID: 76487-OEM-2283974-14342
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {F8887B5E-F5BC-43B3-80CE-2A4DEA762D03}
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F8887B5E-F5BC-43B3-80CE-2A4DEA762D03}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-63BFG</PKey><PID>76487-OEM-2283974-14342</PID><PIDType>3</PIDType><SID>S-1-5-21-1343024091-606747145-682003330</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>Z96JS</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060714000000.000000+000</Date><SLPBIOS>Cyberpower Computer,Cyberpower Computer,Cyberpower Computer,Cyberpower Computer</SLPBIOS></BIOS><HWID>CD52347701846E6A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>CyberPower Inc</name><model>Windows XP Media Center Edition 2005</model></SBID><OEM/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65073</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     Edit: The above is the report I received from the diagnostic run. I have not noticed any significant changes. What portion of the report is incomplete?

    Wednesday, March 21, 2007 9:46 AM
  • As of the moment, I do not believe my query has been answered. I would appreciate any assistance, as a quick resolution would be ideal.
    Thursday, March 29, 2007 11:04 PM
  • Hi xsleuthx,

    I apologise for the delayed response. The diagnostic information you provided does not include the product name (in the diagnostic information it says "Product Name: N/A"). We will need to see a copy of both the Certificate of Authenticity (COA) and the receipt of purchase for the eligible Vista software.  Pictures of COAs can be found here: http://www.microsoft.com/resources/howtotell/en/coa.mspx . That should help you know what to look for.  

     

    If you would like to provide the copies of your COA and receipt, please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

     

    Please let me know if you have any additional questions or comments.

     

    Thank you,

    Jenifer

    Tuesday, April 3, 2007 9:00 PM